Oussama Haired

• Track effectiveness of 10 branches with 10 representatives. Monitor goals and effectiveness of each branch
  Communicate with customers directly to follow up on extent of customer gratitude from branch and bank services
  Suggesting investment opportunities for each client and offering them votes
  make investment study for each client and how to propose suitable offers.
  
  Responsible for identifying potential new clients and working with them to build up relationship with goal of managing their wealth.
• Supported financial director with special projects and additional job duties.
• Improved overall financial reporting by streamlining control processes and reporting structures.
• Complied with established internal controls and policies.
• Prepared internal and regulatory financial reports, balance sheets and income statements.
• Developed strategic plans for day-to-day financial operations.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

• As private banking relationship manager duties were: manage funds and oversee financial activities of high net-worth clients
• Work to develop relationships with clients, then provide banking services such as personal cash management, secured and unsecured credit, investment management, and interest services
• Accomplish primary goal of managing funds of high net-worth customers,
• Responsible for identifying potential new clients and working with them to build up relationship with goal of managing their wealth
• Advise and consult with clients, explaining types of financial services available, educating them about investment options and potential risks, and recommending investments
• Responsable for 200 Private Customer with more then 600 million portfolio.
• Following annual target more then 200.000.000
• Keep current with market updates and financial news
• And maintain knowledge and understanding of appropriate legislation and regulations affecting banking and customer interaction to ensure that all transactions are legal.
• Started with 40M portfolio, and increased portfolio to 600M during last year.

• My tasks as commercial export Manager were, To prospect and bring new Corporate customers, Finalize and concretized agreement with new customers
• Keep daily following with all customers, and build customer loyalty
• Attended international fairs and represent company in market, to try to exhibit new customers and also new international distributors
• Make monthly international visit program in order to prospect new relationships and customers.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Updated CRM database system with Exporter and Business Model Canvas.
• Compiled purchase orders to post international shipments in company logs.

• As a new experience in a new country and a new sector, I was able to practice my skills and my knowledge of sales and negotiation techniques
• My start wasn't easy, considering a change of market and customers
• My tasks were:
• Receiving customer's requests, following with the client via e-mail chat, Whatsapp messenger, call, until is convinced and finish with an appointment for visit to İstanbul
• Created and maintained customer databases to facilitate customer segmentation.
• Make a project tour program for the customer
• Present the project on the model and real
• Convince the customer according to his need for the right choice
• Realized the sale, and follow up with the client for any administrative finalization and any other customer request - request for citizenship Residence Etc
• Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists.

• As customer relation responsible, I was responsible for:
• Monthly target for new accounts opening
• Bring new resource as periodic deposits accounts and EUROBONDS investment customers
• Increase customer portfolio and branch resources
• Realizing both individuals and corporate loan targets
• Branch deposits increased 30%in terms of resource(deposit accounts, Bank instruments and assets) during 3 years.
• Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
• Worked with clients to address and respond to client and partnership management issues.
• Made customers aware of current and new programs and services.
• Completed opening and closing functions to meet operational needs.
• Assisted customers with opening accounts and signing up for new services.
• 45% of branch's new account targets have been achieved
• And 25% in terms of new loan requests.

• As Sales B2B I had responsibility for:
• The monthly goals of acquiring new business customers, new contract sponsorship, signing of partnership contract with
• I was responsible for the Center region of Algeria, which contains 4 big cities : Algiers, Boumerdess, Blida, and Tipaza
• During my period with this company, I have been able to concretize contracts with 86% coverage of each city and convert them from another telephone network to Djezzy
• My goals was exceeded each month with a perfect achievement and over 30% more.
• Met existing customers to review current services and expand sales opportunities.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Working with Ooredoo was a very good experience

• My tasks were to sell the telephone solution and the subscription company signature
• I always concretized 100% of my objectives and I contributed to the realization of general objective of our agency
• Almost every month among best sellers comparing with new team in my promotion.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Retained excellent client satisfaction ratings through outstanding service delivery.

• My experience as a call center supervisor also for an external project was very rich in success
• My methodology as a manager was always the disdain of the team and the sharing of knowledge
• My main tasks were:
• The follow-up realization of the sales objective for the team decided by the company
• Follow the quality of each agent for a perfect production
• Assured a good attitude and the respect of the regulations
• The monthly evaluation of all the team in production and quality and respect of the policy and the rules of the company, individual and global evaluation for the group
• Support agents and coaches to develop their telephone sales capacity and customer contact
• Make daily, weekly and monthly reports of the realization and management of the hours of work, of each agent and of the whole team
• Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
• Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
• Established and oversaw performance targets for call center associates.
• Developed quality employees within call center to take over leadership positions.

As it was the first professional experience in my career as a telemarketer.

My main spots were,
receive calls or contact prospects by phone from a file,
follow the procedure previously established to clearly identify the motivations, needs, and means of prospects,
inform prospects about proposed programs, purchase prices, delivery times, and overall the purchase process,
respond to customer requests and objections,
record the information by creating a CRM form and / or the appointment made with a sales representative,

after my six months as much as telemarketers, I was ranked the 1st seller for 3 months following. I was promoted to a supervising assistant after my 9 months in the company.
I also gained knowledge in tool management and team management. moral management. team coaching, how to manage a team and realized the requested objective, at the same time become a team leader.