Oumaima Naoui
Medical Tourism
Istanbul
Summary
Dynamic professional with a proven track record at Istanbul and Webhelp, enhancing customer satisfaction and streamlining operations. Excelled in problem-solving and excellent communication, achieving increased client retention and efficient resolution of complex issues. Skilled in travel bookings and maintaining positive client relationships, demonstrating flexibility and a teamwork-oriented approach.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Tourist Assistant
Istanbul
11.2015 - 05.2018
- Enhanced customer satisfaction by providing personalized travel itineraries and recommendations.
- Maintained database of customers, planned trips and dedication information for travel staff.
- Liaised between clients and suppliers effectively to resolve issues promptly while preserving positive relationships.
- Streamlined booking processes for improved efficiency and increased client retention rates.
Freelancer
Tourism
02.2011 - 08.2015
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
- Strengthened client relationships with consistent communication and timely project updates.
Call Center Representative
Webhelp
12.2013 - 05.2015
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Bachelor In Economies - Business Management
University of Economics
Sale Morocco06.2014
Skills
Telephone reservations
Friendly service mentality
Travel bookings
Problem-Solving
Excellent Communication
Teamwork and Collaboration
Organization and Time Management
Self-Motivated
Flexible and Adaptable
Hotel accomodations
Type Software Proficiency
Timeline
Tourist Assistant
Istanbul
11.2015 - 05.2018
Call Center Representative
Webhelp
12.2013 - 05.2015
Freelancer
Tourism
02.2011 - 08.2015
Bachelor In Economies - Business Management
University of Economics