OSMAN ONUR AYKAÇ
Beykoz
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
15
15
years of professional experience
1
1
Certification
2
2
Languages
Work History
Manager, Special Cargo Operations
DSV Air & Sea
09.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Airfreight Special Cargo Team Lead
DSV Air & Sea
01.2020 - Current
- Lead a team of air cargo specialists, ensuring efficient and accurate handling on transporting high-value and time-sensitive cargo items.
- Managed complex logistics operations for special cargo, ensuring timely delivery and compliance with regulations.
- Implemented quality control measures to minimize errors and improve customer satisfaction.
- Collaborated with internal and external stakeholders to resolve operational challenges and ensure seamless transportation of special cargo.
Airfreight Dangerous Goods & Special Cargo Specialist
DSV Air & Sea
03.2016 - 12.2019
- Led the safe and compliant handling of hazardous materials, ensuring adherence to IATA regulations.
- Coordinated the smooth handling of special cargo, such as oversized, perishable, and high-value shipments.
- Developed and implemented training programs to improve staff knowledge and adherence to dangerous goods handling procedures.
- Collaborated with cross-functional teams to resolve complex logistical challenges and ensure on-time delivery of sensitive shipments.
Airfreight Export Operation Representative
DSV Air & Sea
06.2011 - 12.2015
- Managed and executed airfreight export operations, including documentation, cargo tracking, and compliance.
- Efficiently managed airfreight export operations, ensuring timely delivery and adherence to customer requirements.
Asset Management Operation Representative
CHEP
11.2010 - 05.2011
- Managed daily asset management operations, ensuring accuracy and timeliness of transactions.
- Implemented streamlined processes, resulting in improved efficiency and reduced operational costs.
Trainee
TNT Express
06.2010 - 08.2010
- Participated in a 6-week training program focused on operational techniques and customer relationship building.
- Assist with administrative tasks and gain proficiency in office operations and procedures.
- Collaborate with team members to contribute to projects and acquire problem-solving skills.
Education
International Logistics Management
Beykoz University
06.2011
International Business Management
Anadolu University
06.2015
Skills
- Communication
- Time Management
- Project Management
- Leadership
- Team Building
- Coaching
- Problem Solving
- Conflict Resolution
- Operations management
- Decision-making
- Business management
Certification
IATA Dangerous Goods Cat-6
References
Ferhat, Şeker, Country Airfreight Director of DSV Air & Sea Turkey, ferhat.seker@tr.dsv.com, +905325982131, DSV Air & Sea Turkey
Timeline
Manager, Special Cargo Operations
DSV Air & Sea
09.2024 - Current
Airfreight Special Cargo Team Lead
DSV Air & Sea
01.2020 - Current
Airfreight Dangerous Goods & Special Cargo Specialist
DSV Air & Sea
03.2016 - 12.2019
Airfreight Export Operation Representative
DSV Air & Sea
06.2011 - 12.2015
Asset Management Operation Representative
CHEP
11.2010 - 05.2011
Trainee
TNT Express
06.2010 - 08.2010
International Business Management
Anadolu University
International Logistics Management
Beykoz University