Osman Kivanç Çengel
Istanbul
Summary
Dynamic and outcome-oriented Business Development and Project Manager with over 8 years of professional expertise, dedicated to optimizing business operations, fueling growth, and spearheading impactful projects. Adept at recognizing market opportunities, negotiating strategic partnerships, and implementing solutions to drive profitability and operational efficiency. Demonstrated leadership prowess with a proven record of successfully managing cross-functional teams to surpass organizational goals. Committed to cultivating strong client relationships and ensuring excellence in project delivery. Additionally, have received technical training and gained expertise in big data management, blockchain, and software, leading to recognition as one of the top 10 thought leaders by thinkers360, a prestigious global platform.
Skilled Business Development leader offering 8 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project and Business Development Manager
BDS GRP
06.2022 - Current
- In this leadership role at BDS GRP, I oversee team management and quality control for production facilities in Turkey and the UK, managing a workforce of 1500 employees
- Through strategic business development and customer relationship initiatives, have achieved an impressive 35% growth in just two years
- Focused on comprehensive branding and process optimizations led to a substantial 57% improvement in overall business processes
- Successfully expanded export reach from 12 to 28 countries, utilizing trade fairs and proprietary software for customer engagement
- Collaborative efforts, particularly with marketing, have driven innovative developments, fostering an environment that motivates employees to excel
- Actively promote team involvement in business development, leveraging technology for company-wide improvements, positioning us for continued success in the global market.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
KMS Software Project
FedEx
11.2019 - 06.2022
- This project aims to provide comprehensive information and guidance on shipment, paperwork, customs procedures in different countries, sales, financial aspects, pick-up, delivery methods, and the entire supply chain process
- Have developed software that allows both customers and employees to learn all operational processes, and I have ensured that all necessary information is incorporated into this platform
- The implementation of this software led to a significant reduction in customer service calls and emails, decreasing from 1800 to 650 per day
- To ensure sustainable improvement, conducted extensive data analysis, producing, interpreting, and drawing conclusions from the collected data.
- Enhanced project efficiency by streamlining communication channels and implementing agile methodologies.
- Improved client satisfaction with timely delivery of high-quality software products through effective project management.
Senior Foreign Logistics Executive
FedEx
05.2019 - 06.2022
- Managed and ensured the smooth execution of supply chain operations, demonstrating effective decision-making, complex problem-solving, and expertise in navigating legislative and regulatory landscapes for international trade and customs
- Achieved a substantial increase in measured customer satisfaction and score sheet from 37% to 84%, while reducing the global operations error rate from 60% to 32%
- As a result of these operational enhancements, annual customer compensation decreased from 5 million to 800 thousand, and delivery time improved from 6 days to 2-3 days, significantly contributing to increased customer satisfaction and attracting new customers
- Developed a CRM application to prevent operational disruptions, resulting in a reduced customer problem response time to 2 hours and problem resolution time to 24 hours.
- Streamlined logistics processes by implementing efficient inventory management systems and reducing lead times.
Supply Chain Operations Specialist
Tofaş Turkish Automobile Factory
02.2016 - 03.2018
- Coordinated local and international transport, negotiating units, ETA, agreements, and customs processes
- Collaborated with the production department on lean production and Six Sigma implementation
- Managed documentation for export, import operations, and customs procedures
- Maintained communication with dealers, Fiat HQ, production, and fleet customers, ensuring timely and compliant deliveries
- Responded to information demands on corporate debts and logistics order processing, resulting in a significant 67% improvement in quality processes.
Import&Export Responsible
Exporter's Association of Gaziantep
02.2012 - 06.2015
- Managed the sales, marketing, and export process for carpet sales to foreign countries until the shipment was delivered to the buyer
- Coordinated all supply chain members involved in the end-to-end process.
Education
Ph.D - Computer Software Engineering
International Dublin University
Dublin01.2025
Leadership Program - Leadership
FedEx Academy
Memphis01.2022
MsC - Supply Chain
Mines Paris-Tech University
Paris01.2021
Master - Business and Tech. Management
Istanbul Technical University
Istanbul, 3401.2021
Bachelor's - Intl. Trade and Logistics
University of Gaziantep
Gaziantep01.2016
Erasmus - Intl. Trade and Regulations
University of Charles
Prag01.2015
Skills
- Python
- PostreSQL
- MS Project
- Jira
- SAP
- Canias
- Client Consultations
- Relationship Development
- CRM Platforms
- Product Demonstrations
- Project Management
- Business Development
- Market Research
- Goals and Performance
Activities
- Taekwondo(National Player)
- Tango
- Boarding
- Surfing
- Playing Piano
- Fitness
- Tennis
- Ancient Architectures
- Museum Visiting
- Technological Developments
Certification
- CSP - Certified Sales Professional
- Mid Level Manager - Ministry of Comm.
- Top 10 Global Leaders 2023 - Thinkers360
- Bravo Zulu Award (2020)
- Bravo Zulu Award (2021)
Languages
Turkish
Native language
English
Proficient
C2
Arabic
Upper intermediate
B2
French
Intermediate
B1
Timeline
Project and Business Development Manager
BDS GRP
06.2022 - Current
KMS Software Project
FedEx
11.2019 - 06.2022
Senior Foreign Logistics Executive
FedEx
05.2019 - 06.2022
Supply Chain Operations Specialist
Tofaş Turkish Automobile Factory
02.2016 - 03.2018
Import&Export Responsible
Exporter's Association of Gaziantep
02.2012 - 06.2015
Ph.D - Computer Software Engineering
International Dublin University
Leadership Program - Leadership
FedEx Academy
MsC - Supply Chain
Mines Paris-Tech University
Master - Business and Tech. Management
Istanbul Technical University
Bachelor's - Intl. Trade and Logistics
University of Gaziantep
Erasmus - Intl. Trade and Regulations
University of Charles