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SuspendSupport is a specialized consultancy service providing unparalleled support for dropshippers on Amazon marketplaces. We are experts in helping our clients navigate the challenging terrain of Amazon's compliance policies. When an Amazon store is suspended, it can be an incredibly stressful time for the owner. We step in to alleviate that stress, offering professional guidance to reactivate your store swiftly and efficiently.

Our team at SuspendSupport comprises of seasoned professionals with in-depth knowledge of Amazon's intricate policies and procedures. We understand the critical nature of your business operations and work with a laser-focused approach to reestablish your business presence online. Whether your suspension is due to a policy violation, customer complaint, or an issue with product quality, we have a proven track record in handling these cases with utmost diligence.

Through our meticulous case analysis, personalized appeal letters, and robust action plans, we have managed to restore many Amazon stores to their full operational status. Our service does not end with the reactivation of your store; we also offer post-recovery services to help you avoid future suspensions, ensuring your business continues to thrive on the Amazon marketplace.

• Developed and implemented controls to manage expenses
• Prepared forecasts and reports, assisting in development of operations budget
• Promoted correct procedures for accounting, credit control, and handling of financial transactions
• Ordered supplies and maintained inventory control, minimizing unnecessary expenses
• Assisted in budgeting, forecasting, and financial planning of the department
• Developed and implemented procedures for guest check-in and check-out process
• Trained and developed associates and supervisors to reach company goals
• Trained new employees in customer service practices and policies
• Analyzed front office data to identify opportunities for improvement
• Managed front office operations, including scheduling staff and assigning tasks
• Created reports on daily operational activities for management review
• Analyzed customer feedback data to identify areas of improvement
• Facilitated communication between guests and other hotel staff members
• Recruited and staffed department using company hiring standards
• Implemented strategies to increase revenue through upselling services
• Maintained accurate records of all transactions, bookings, and payments
• Supervised a team of receptionists to ensure quality standards were met
• Controlled inventory levels by ordering supplies when necessary
• Performed administrative duties such as filing documents, answering phones
• Resolved conflicts between customers or staff members professionally.

• Prepared forecasts and reports, assisting in development of operations budget
• Developed and implemented controls to manage expenses
• Promoted correct procedures for accounting, credit control, and handling of financial transactions
• Provided assistance with special events or functions as needed
• Maintained accurate records of all transactions, bookings, and payments
• Implemented strategies to increase revenue through upselling services
• Tracked customer satisfaction surveys, maximizing usage of the response tracking system
• Assisted in the budgeting, forecasting, and financial planning of the department
• Monitored front desk activity using CCTV cameras and security systems
• Communicated verbally and in writing to provide clear direction to staff
• Ensured customer satisfaction by providing efficient service and resolving complaints
• Performed administrative duties such as filing documents and answering phones
• Organized promotional activities to attract more customers to the property
• Created reports on daily operational activities for management review
• Coordinated with other departments to ensure smooth functioning of operations
• Trained and developed associates and supervisors to reach company goals.

• Possessed strong organizational and communication skills to manage multiple tasks simultaneously
• Communicated regularly with vendors regarding product availability and pricing information
• Worked with leadership team to identify and implement action plans to prevent reoccurrence of customer issues
• Established relationships with local law enforcement agencies in order to facilitate better response times in case of emergencies
• Developed positive customer relationships through friendly greetings and excellent service
• Conducted regular inventory checks to ensure adequate stock levels throughout the night
• Cross-trained and coordinated scheduling with team members to facilitate seamless service
• Trained new hires on operational procedures, policies and best practices for working the night shift
• Developed effective systems for monitoring staff performance and resolving customer complaints
• Performed cash reconciliation duties at the end of each shift, including preparing bank deposits and balancing registers
• Maintained a safe environment by enforcing security protocols and responding to emergency situations
• Provided exceptional customer service while assisting guests with their needs throughout the evening hours
• Utilized problem-solving techniques to address challenges with customers or employees during the overnight shift
• Communicated with managers regarding staffing levels and team member performance.

• Performed financial audits on a regular basis in order to detect any discrepancies or irregularities in accounting practices or billing information related to guest accounts receivable or payable amounts due from customers or suppliers, respectively
• Organized daily workloads for front office team members to ensure efficient operations
• Monitored staff attendance and ensured compliance with company policies
• Coordinated with other departments within the hotel regarding day-to-day tasks and special requests made by guests
• Maintained accurate records of all transactions
• Managed front desk operations, including check-in and check-out procedures and guest services
• Kept up-to-date with industry trends and best practices related to hospitality management principles and techniques.