Orkun Azap
Customer Service Expert
Izmir
Summary
Experienced Customer Service Representative fluent in English and Turkish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls & tickets related to product questions, issue resolution and order processing.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Customer Service Representative
Turkish Grain Office
01.2024 - 10.2025
- Assisted customers with inquiries, providing accurate information and enhancing their overall experience and satisfaction.
- Maintained product knowledge to effectively address customer concerns and deliver timely solutions.
- Processed customer requests and transactions efficiently, ensuring adherence to company policies and procedures.
- Collaborated with team members to improve response times to customer inquiries.
Customer Service Representative
Webhelp
08.2021 - 12.2021
- Started as a VIP Global personnel; assisted customers through ticket system in navigating company website (Royal Match App) and placing online orders, improving overall user experience in 50 different languages.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
HSBC
05.2020 - 01.2021
- Assisted customers in English, resolving inquiries and conduct transactions such as SWIFT efficiently, enhancing overall customer satisfaction.
- Collaborated with team members to streamline communication processes, improving response times and service quality.
Customer Service Representative
Turkcell
08.2019 - 03.2020
- Provided decent support to customers (in English) with accurate information on Sunexpress Aviation products, services, and policies such as assisting them with their Business ticket choices of their like, gave efficient information considering their individual needs.
- Managed to have an optimal call-time with good outcomes which led me get rewarded with multiple bonus.
Education
Master of Science - Tourism
Ege University
Izmir, Turkey 04.2001 -
Bachelor of Arts - English Language And Literature
Ege University
Izmir, Turkey 04.2001 -
Skills
Effective problem-solving for customer inquiries
Certification
YDS: 91.25 (Foreign Language Examination held by Turkish Government)
Street Photography
Portfolio can be tracked on Unsplash profile. I prefer to use a Rangefinder (FUJIFILM) or my IPhone Pro, as I desire to always be ready when the moment comes; want to be inside or at least very close to what is being perceived.
Timeline
YDS: 91.25 (Foreign Language Examination held by Turkish Government)
01-2025
ALES: 75 (Academic Proficiency Examination held by Turkish Government)
01-2025
Customer Service Representative
Turkish Grain Office
01.2024 - 10.2025
Customer Service Representative
Webhelp
08.2021 - 12.2021
Customer Service Representative
HSBC
05.2020 - 01.2021
Customer Service Representative
Turkcell
08.2019 - 03.2020
YDS: 92 (Foreign Language Examination held by Turkish Government)
08-2019
Master of Science - Tourism
Ege University
04.2001 -
Bachelor of Arts - English Language And Literature
Ege University
04.2001 -