Orhan Demir
Electric And Electronic Engineer
Başakşehir
Summary
Accomplished Service Manager with a proven track record at the Biomedical Engineering Department, enhancing product performance and customer satisfaction through expert problem-solving and relationship building. Achieved significant usability improvements and market competitiveness, alongside mentoring teams for increased productivity. Skilled in technical troubleshooting and customer service management, driving solutions that bolster client loyalty and operational efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Service Manager
Biomedical Engineering Department
09.2022 - Current
- Optimized Product Performance: Utilized diligent troubleshooting and root cause analysis to enhance overall product performance and reliability.
- Customer Training & Support: Organized and conducted regular training sessions for customers, developing comprehensive user guides and delivering exceptional support to maximize product usage and improve customer satisfaction.
- Usability Enhancement: Conducted thorough product testing and provided detailed feedback to development teams, significantly enhancing product usability and functionality.
- Market Competitiveness: Evaluated competitor offerings to ensure our products maintain a competitive edge, and implemented technical solutions to address client needs effectively.
- Cross-Functional Collaboration: Collaborated with cross-functional teams to streamline product development processes, ensuring timely delivery of updates and improved team productivity through technical guidance and mentorship.
- Sales Support & Training: Conducted in-depth training sessions for sales teams and supported sales representatives during client meetings, boosting product knowledge, sales figures, and customer retention rates.
Service Supervisor
Biochemistry
08.2019 - 08.2022
- Team Performance Management: Monitored and evaluated team performance, providing constructive feedback and assisting with the training and development of team members to enhance overall efficiency.
- Safety Compliance: Ensured adherence to all safety protocols, fostering a secure working environment for both employees and customers.
- Customer Satisfaction: Enhanced customer satisfaction by promptly addressing service issues and providing effective, timely resolutions.
- Service Efficiency: Reduced service downtime through proactive maintenance scheduling and quick response to equipment malfunctions, optimizing service delivery.
- Client Relations & Continuous Improvement: Established strong client relationships, promoted long-term loyalty, and collaborated with cross-functional teams to develop and implement strategies for continuous service improvement.
Education
Upper-Intermediate - English Language And Literature
Allianca Francaise Language Scool
ACCRA, GHANA 04.2001 -
Bachelor of Science - Electrical, Electronics Engineering
Inonu University
Malatya, Turkey 04.2001 -
Skills
Customer Service
Relationship Building
Customer Service Management
Problem-Solving
Issue Research
Technical Troubleshooting
Customer Support
Solutions Development
Production Support
Training and mentoring
Additional Information
Biochemistry Analyzers Operated
- Dirui:CS2000 Biochemistry Analyzer
- Beckman Coulter: AU 480,AU 680,AU 5800,AU 400,AU 600,AU 2700,AU 5400,DXC 700
- Mindray:BS240,BS480,BS800,BS2000,BS300,BS380
- ERBA Mannheim:XL200,XL600,XL1000
- Abbott: Architect c8000
- Prestige:i24
- Siemens: Atellica
- Other Semi-Automated Analyzers
CLIA Analyzers Operated
- Beckman Coulter: Access 2 ,DXI 600,DXI 800
Languages
Turkish
Native language
English
Upper intermediate
B2
Certification
Clinical Support Staff Qualification Certificateation Certificate(TCESIS)
Interests
3D Modeling using SOLIDWORKS and Producing Outputs with a 3D Printer
Programming with Arduino to Develop Simple Projects
Playing Chess
Fairs and Congresses attended
- 2024-2023-2022 Expomed İstanbul,Türkiye
- 2023 Uzbekistan and Türkiye Health Forum-Ankara,Türkiye
- 2023 KBUD Antalya,Türkiye
- 2023 Uzbekistan and Türkiye Health Forum-Semerkan ,Uzbekistan
- 2023 Caclp -Nanchang ,China
- 2023 Medlab Middle East-Dubai
- 2023-2022 KBUD Antalya,Türkiye
- 2022 National Biochemistry Congress (TKBD) Antalya,İstanbul
Timeline
Service Manager
Biomedical Engineering Department
09.2022 - Current
Clinical Support Staff Qualification Certificateation Certificate(TCESIS)
05-2021
Sales Promotion Personnel Qualification Certificate(TCESIS)
05-2021
Service Supervisor
Biochemistry
08.2019 - 08.2022
Occupational Health and Safety Specialist (C)
03-2019
Upper-Intermediate - English Language And Literature
Allianca Francaise Language Scool
04.2001 -
Bachelor of Science - Electrical, Electronics Engineering
Inonu University
04.2001 -
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