Sql
Onur Can NAMAZCI
Computer Engineer
Giresun,28
Overview
9
9
years of professional experience
Work History
Senior Business Analyst
BOYNER
08.2023 - 07.2024
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Generated ad-hoc reports to evaluate specific business requirements.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Streamlined bug reporting processes for faster resolution times and better communication between departments.
- Maintained up-to-date documentation on testing procedures and results, ensuring transparency and accountability.
- Investigated and replicated user-reported issues, providing detailed reports to facilitate quick resolutions.
- Facilitated knowledge sharing sessions among testing team, elevating overall team expertise.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
Head of Information Technology
GDEXA Technology
01.2023 - 07.2024
- Collaborated with stakeholders to define business requirements for new technology implementations.
- Managed vendor relationships, negotiating contracts for optimal pricing and service levels.
- Introduced comprehensive training programs for end-users on new systems or software updates.
- Reduced helpdesk response times through streamlined processes and improved knowledge base documentation.
- Streamlined internal communication by introducing collaboration tools for cross-functional teams.
- Developed cybersecurity protocols for improved data protection and reduced security breaches.
- Spearheaded efforts to automate routine tasks, freeing up team resources for higher-value projects.
- Implemented agile project management methodologies to improve delivery timelines and reduce risks associated with technology projects.
- Mentored junior IT staff, fostering a culture of continuous learning and professional development.
- Led digital transformation initiatives, driving innovation and operational excellence across the organization.
- Implemented cloud-based solutions, resulting in increased efficiency and cost savings.
- Championed adoption of emerging technologies, evaluating potential benefits and ROI for the organization.
- Enhanced IT infrastructure by implementing upgraded hardware and software solutions.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Guided organizational technology strategy and roadmaps.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Coordinated secure system access of users to various department systems and platforms.
- Wrote strategic business plans outlining need for departmental information technology resources.
Senior Info. Management and Governance Consultant
Plainex Technology
08.2021 - 08.2023
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Assisted in disaster recovery planning efforts, helping to minimize downtime in case of unforeseen events impacting systems availability or integrity.
- Led the development of custom software solutions to address unique business challenges related to data processing and storage requirements.
- Managed life cycle replacement of hardware and software.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Coordinated secure system access of users to various department systems and platforms.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Developed comprehensive training programs for staff members on proper information handling techniques and protocols.
- Ensured regulatory compliance with strict adherence to industry standards and best practices in information management.
- Collaborated with cross-functional teams to establish consistent data governance processes across the organization.
- Streamlined data retrieval by creating efficient search algorithms and indexing strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Championed the successful migration of legacy systems to modern platforms, resulting in seamless data transfer and improved operational efficiency.
- Administered networks by creating user accounts and managing permissions.
- Evaluated emerging technologies for potential integration, aligning with organizational goals and objectives.
- Fostered strong client relationships through clear communication and professional demeanor during the installation process.
- Reduced customer complaints by providing thorough post-installation support and troubleshooting.
- Optimized inventory management by tracking software licenses and renewals proactively.
- Achieved high levels of accuracy in software configuration settings through meticulous attention to detail during installations.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Generated reports to track performance and analyze trends.
- Enhanced overall system functionality through meticulous testing and debugging processes.
- Optimized system performance by identifying and resolving complex integration issues.
- Trained end-users on new systems and processes, promoting successful adoption of integrated solutions.
- Established strong relationships with clients through regular communication updates regarding project status, risks, and milestones achieved.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Conducted end-user reviews for modified and new systems.
- Initiated project management knowledge study and subsequently standardized project management practices.
Senior Business Analyst
GDEXA Digital Labs GmbH
01.2022 - 01.2023
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
- Streamlined workflow for better productivity with the implementation of new software solutions.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Generated ad-hoc reports to evaluate specific business requirements.
- Collaborated with stakeholders to identify business needs and data sources.
Information Management Consultant
Kafein Technology Solutions
02.2021 - 07.2021
- Conducted rigorous testing of installed software to verify functionality and compatibility with existing systems.
- Safeguarded system stability after new software installations by conducting routine performance monitoring checks.
- Optimized inventory management by tracking software licenses and renewals proactively.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
- Configured and tested new software and hardware.
- Offered assistance in implementing and developing training programs.
Senior Service Specialist
Veriskop
01.2019 - 12.2019
- Improved client retention rates by addressing concerns promptly and providing tailored solutions to meet their unique needs.
- Developed strong relationships with clients by providing exceptional support and ensuring their needs were met.
- Facilitated smooth transitions during onboarding processes for new clients, minimizing disruptions to their operations.
- Led training initiatives aimed at enhancing staff competency in relevant technologies, tools, and methods related to service delivery.
- Established a strong rapport with key stakeholders through regular meetings and open lines of communication.
- Increased department productivity with strategic task prioritization and effective time management.
- Enhanced customer satisfaction by resolving complex service issues promptly and effectively.
- Conducted detailed analysis of customer feedback data, using insights to drive continuous service improvements.
- Identified opportunities for process improvement, implementing changes that led to significant time and cost savings.
- Collaborated cross-functionally to troubleshoot and resolve challenging technical problems for customers.
- Reduced customer response times by optimizing workflows, enabling the team to address client concerns more effectively.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Attended meetings and took on leadership role as point of contact or stakeholder for projects.
- Ensured seamless user experience by conducting thorough testing of integrated systems before deployment.
- Optimized system performance by troubleshooting and resolving complex technical issues related to integration, infrastructure, and software components.
- Streamlined communication between disparate systems using API development, allowing for more efficient data sharing across platforms.
- Developed custom scripts for data transformation, enabling smoother migrations between platforms.
- Recommended system modifications to improve efficiency, reliability and performance.
- Enhanced data accuracy through the development of automated processes to validate and synchronize information between systems.
- Established and implemented policies, procedures and technologies to support system integrity.
- Improved system efficiency by designing and implementing integration solutions for various software applications.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Participated in system development life cycle from requirements analysis through system implementation.
Analyst Developer
I2I Systems
04.2015 - 01.2019
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Optimized operational efficiency by redesigning workflow processes.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
- Participated in regular code reviews, ensuring high-quality standards were consistently met across all development efforts.
- Adapted quickly to new technologies and programming languages, enhancing overall team productivity.
- Conducted thorough code reviews to ensure adherence to coding standards and best practices.
- Built databases and table structures for web applications.
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Coordinated deployments of new software, feature updates and fixes.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Tested and deployed scalable and highly available software products.
- Analyzed work to generate logic for new systems, procedures and tests.
- Conducted data modeling, performance and integration testing.
Education
Computer Engineering
Bahcesehir University
Istanbul, Turkey 04.2001 -
Business And Management
Anatolian University
Remote06.2026
Sustainable Energy & Automation
The Hong Kong Polytechnic University
Hong Kong 04.2001 -
Giresun Anatolian Teacher High School
Giresun, Turkey06.2009
Skills
Requirements Gathering
Software
Java
Rabbit
Languages
Turkish
Native language
English
Upper intermediate
B2
Timeline
Senior Business Analyst
BOYNER
08.2023 - 07.2024
Head of Information Technology
GDEXA Technology
01.2023 - 07.2024
Senior Business Analyst
GDEXA Digital Labs GmbH
01.2022 - 01.2023
Senior Info. Management and Governance Consultant
Plainex Technology
08.2021 - 08.2023
Information Management Consultant
Kafein Technology Solutions
02.2021 - 07.2021
Senior Service Specialist
Veriskop
01.2019 - 12.2019
Analyst Developer
I2I Systems
04.2015 - 01.2019
Computer Engineering
Bahcesehir University
04.2001 -
Sustainable Energy & Automation
The Hong Kong Polytechnic University
04.2001 -
Business And Management
Anatolian University
Giresun Anatolian Teacher High School