Sql
Onur Can NAMAZCI
Computer Engineer
Giresun,28
Overview
9
9
years of professional experience
Work History
Senior Business Analyst
BOYNER
08.2023 - 07.2024
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Generated ad-hoc reports to evaluate specific business requirements.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Streamlined bug reporting processes for faster resolution times and better communication between departments.
- Maintained up-to-date documentation on testing procedures and results, ensuring transparency and accountability.
- Investigated and replicated user-reported issues, providing detailed reports to facilitate quick resolutions.
- Facilitated knowledge sharing sessions among testing team, elevating overall team expertise.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
Head of Information Technology
GDEXA Technology
01.2023 - 07.2024
- Collaborated with stakeholders to define business requirements for new technology implementations.
- Managed vendor relationships, negotiating contracts for optimal pricing and service levels.
- Introduced comprehensive training programs for end-users on new systems or software updates.
- Reduced helpdesk response times through streamlined processes and improved knowledge base documentation.
- Streamlined internal communication by introducing collaboration tools for cross-functional teams.
- Developed cybersecurity protocols for improved data protection and reduced security breaches.
- Spearheaded efforts to automate routine tasks, freeing up team resources for higher-value projects.
- Implemented agile project management methodologies to improve delivery timelines and reduce risks associated with technology projects.
- Mentored junior IT staff, fostering a culture of continuous learning and professional development.
- Led digital transformation initiatives, driving innovation and operational excellence across the organization.
- Implemented cloud-based solutions, resulting in increased efficiency and cost savings.
- Championed adoption of emerging technologies, evaluating potential benefits and ROI for the organization.
- Enhanced IT infrastructure by implementing upgraded hardware and software solutions.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Guided organizational technology strategy and roadmaps.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Coordinated secure system access of users to various department systems and platforms.
- Wrote strategic business plans outlining need for departmental information technology resources.
Senior Info. Management and Governance Consultant
Plainex Technology
08.2021 - 08.2023
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Assisted in disaster recovery planning efforts, helping to minimize downtime in case of unforeseen events impacting systems availability or integrity.
- Led the development of custom software solutions to address unique business challenges related to data processing and storage requirements.
- Managed life cycle replacement of hardware and software.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Coordinated secure system access of users to various department systems and platforms.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Developed comprehensive training programs for staff members on proper information handling techniques and protocols.
- Ensured regulatory compliance with strict adherence to industry standards and best practices in information management.
- Collaborated with cross-functional teams to establish consistent data governance processes across the organization.
- Streamlined data retrieval by creating efficient search algorithms and indexing strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Championed the successful migration of legacy systems to modern platforms, resulting in seamless data transfer and improved operational efficiency.
- Administered networks by creating user accounts and managing permissions.
- Evaluated emerging technologies for potential integration, aligning with organizational goals and objectives.
- Fostered strong client relationships through clear communication and professional demeanor during the installation process.
- Reduced customer complaints by providing thorough post-installation support and troubleshooting.
- Optimized inventory management by tracking software licenses and renewals proactively.
- Achieved high levels of accuracy in software configuration settings through meticulous attention to detail during installations.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Generated reports to track performance and analyze trends.
- Enhanced overall system functionality through meticulous testing and debugging processes.
- Optimized system performance by identifying and resolving complex integration issues.
- Trained end-users on new systems and processes, promoting successful adoption of integrated solutions.
- Established strong relationships with clients through regular communication updates regarding project status, risks, and milestones achieved.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Conducted end-user reviews for modified and new systems.
- Initiated project management knowledge study and subsequently standardized project management practices.
Senior Business Analyst
GDEXA Digital Labs GmbH
01.2022 - 01.2023
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
- Streamlined workflow for better productivity with the implementation of new software solutions.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Generated ad-hoc reports to evaluate specific business requirements.
- Collaborated with stakeholders to identify business needs and data sources.
Information Management Consultant
Kafein Technology Solutions
02.2021 - 07.2021
- Conducted rigorous testing of installed software to verify functionality and compatibility with existing systems.
- Safeguarded system stability after new software installations by conducting routine performance monitoring checks.
- Optimized inventory management by tracking software licenses and renewals proactively.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
- Configured and tested new software and hardware.
- Offered assistance in implementing and developing training programs.
Senior Service Specialist
Veriskop
01.2019 - 12.2019
- Improved client retention rates by addressing concerns promptly and providing tailored solutions to meet their unique needs.
- Developed strong relationships with clients by providing exceptional support and ensuring their needs were met.
- Facilitated smooth transitions during onboarding processes for new clients, minimizing disruptions to their operations.
- Led training initiatives aimed at enhancing staff competency in relevant technologies, tools, and methods related to service delivery.
- Established a strong rapport with key stakeholders through regular meetings and open lines of communication.
- Increased department productivity with strategic task prioritization and effective time management.
- Enhanced customer satisfaction by resolving complex service issues promptly and effectively.
- Conducted detailed analysis of customer feedback data, using insights to drive continuous service improvements.
- Identified opportunities for process improvement, implementing changes that led to significant time and cost savings.
- Collaborated cross-functionally to troubleshoot and resolve challenging technical problems for customers.
- Reduced customer response times by optimizing workflows, enabling the team to address client concerns more effectively.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Attended meetings and took on leadership role as point of contact or stakeholder for projects.
- Ensured seamless user experience by conducting thorough testing of integrated systems before deployment.
- Optimized system performance by troubleshooting and resolving complex technical issues related to integration, infrastructure, and software components.
- Streamlined communication between disparate systems using API development, allowing for more efficient data sharing across platforms.
- Developed custom scripts for data transformation, enabling smoother migrations between platforms.
- Recommended system modifications to improve efficiency, reliability and performance.
- Enhanced data accuracy through the development of automated processes to validate and synchronize information between systems.
- Established and implemented policies, procedures and technologies to support system integrity.
- Improved system efficiency by designing and implementing integration solutions for various software applications.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Participated in system development life cycle from requirements analysis through system implementation.
Analyst Developer
I2I Systems
04.2015 - 01.2019
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Optimized operational efficiency by redesigning workflow processes.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
- Participated in regular code reviews, ensuring high-quality standards were consistently met across all development efforts.
- Adapted quickly to new technologies and programming languages, enhancing overall team productivity.
- Conducted thorough code reviews to ensure adherence to coding standards and best practices.
- Built databases and table structures for web applications.
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Coordinated deployments of new software, feature updates and fixes.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Tested and deployed scalable and highly available software products.
- Analyzed work to generate logic for new systems, procedures and tests.
- Conducted data modeling, performance and integration testing.
Education
Computer Engineering
Bahcesehir University
Istanbul, Turkey 04.2001 -
Business And Management
Anatolian University
Remote06.2026
Sustainable Energy & Automation
The Hong Kong Polytechnic University
Hong Kong 04.2001 -
Giresun Anatolian Teacher High School
Giresun, Turkey06.2009
Skills
Requirements Gathering
Business Process Mapping
User Acceptance Testing
Data Analysis
Software Development Lifecycle
Project Management
Test case scenarios
Workflow Analysis
Product Management
Product Development
Customer Needs Assessment
Team Collaboration
Requirements Analysis
Customer Communication
SQL and Databases
Software
Java
Rabbit
Languages
Turkish
Native language
English
Upper intermediate
B2
Timeline
Senior Business Analyst
BOYNER
08.2023 - 07.2024
Head of Information Technology
GDEXA Technology
01.2023 - 07.2024
Senior Business Analyst
GDEXA Digital Labs GmbH
01.2022 - 01.2023
Senior Info. Management and Governance Consultant
Plainex Technology
08.2021 - 08.2023
Information Management Consultant
Kafein Technology Solutions
02.2021 - 07.2021
Senior Service Specialist
Veriskop
01.2019 - 12.2019
Analyst Developer
I2I Systems
04.2015 - 01.2019
Computer Engineering
Bahcesehir University
04.2001 -
Sustainable Energy & Automation
The Hong Kong Polytechnic University
04.2001 -
Business And Management
Anatolian University
Giresun Anatolian Teacher High School