Onur Otruş
CEO
Istanbul
Summary
Dynamic General Manager with a proven track record at Tatilbudur Seyahat Acenteliği, excelling in operations management and strategic planning. Enhanced customer loyalty and increased profitability through innovative solutions and effective team leadership. Skilled in P&L management, driving organizational growth while fostering strong client relationships.
Overview
26
26
years of professional experience
2
2
Languages
Work History
General Manager
Tatilbudur Seyahat Acenteliği Ve Turizm A.Ş.
08.2019 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and implemented strategies to increase sales and profitability.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Vice General Manager
Tatilbudur Seyahat Acenteliği Ve Turizm A.Ş.
02.2017 - 08.2019
- Increased overall efficiency by streamlining operations and optimizing resource allocation.
- Evaluated emerging industry trends, incorporating relevant insights into future business plans.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Vice General Manager
Mika Tur Seyahat Acenteliği Ve Turizm A.Ş.
11.2011 - 01.2017
- Spearheaded digital transformation initiatives, integrating advanced technologies into business operations for increased efficiency.
- Overcame challenges in a competitive market by utilizing innovative approaches to problemsolving.
- Enhanced customer satisfaction by implementing quality control measures and resolving issues promptly.
- Boosted sales performance through targeted marketing campaigns and promotional activities.
- Expanded market share by identifying new business opportunities and forging strategic partnerships.
- Reduced operational risks while organizing data to forecast performance trends.
Consultant
Fok Danışmanlık Ve Tic. Ltd. Şti
05.2011 - 10.2011
- Managed multiple bookings simultaneously for timely completion and accurate invoicing.
- Resolved client issues quickly, ensuring their satisfaction with our services and solutions provided.
- Boosted customer satisfaction by providing tailored travel recommendations and personalized services.
- Secured competitive pricing for clients by skillfully negotiating deals with suppliers and vendors on their behalf.
- Enhanced team performance by collaborating effectively with colleagues to share knowledge and resources.
- Contributed to the development of new travel products by providing feedback on customer preferences, trends, and industry developments.
- Implemented CRM systems that allowed efficient tracking of all client interactions leading to improved follow-up processes and increased customer retention rates.
- Organized group travel arrangements efficiently for smooth trip execution, including flights, accommodation, transportation, and activities coordination.
- Increased sales through effective up-selling and cross-selling of travel packages, accommodations, and activities.
- Conducted informative presentations at industry events to raise awareness about company products while generating new leads for potential clientele growth.
- Promoted repeat business with excellent customer service throughout the entire travel planning experience.
- Participated in ongoing professional development opportunities to stay current with best practices in the travel industry, elevating expertise and ensuring top-notch service delivery.
- Collaborated closely with marketing teams to create promotional materials highlighting unique travel experiences available through our agency''s offerings.
Consultant
Own Business
06.2008 - 05.2011
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Contributed to the agency''s growth through the consistent acquisition of new clients via referral networks and targeted outreach efforts.
- Received positive feedback from clients consistently due to outstanding communication skills and timely followups.
- Attended industry conferences regularly to network with key players and stay current on emerging trends within the leisure travel field.
- Organized group trips effectively by coordinating all logistics and managing special requests from participants.
Hotel Manager
Delta Beach Hotel-Vanilya Turizm Otelcilik İnşaat San Ve Tic.Ltd.Şti
04.2005 - 01.2007
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Enhanced food and beverage offerings by collaborating with culinary teams on menu development, presentation standards, and pricing strategies.
- Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Implemented preventive maintenance programs, assuring optimal condition and functionality of hotel facilities and equipment.
- Conducted regular performance evaluations for staff members to encourage professional growth and identify areas for improvement.
- Implemented innovative guest amenities to stay ahead of industry trends, distinguishing the hotel from competitors and offering unique experiences.
- Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
- Oversaw renovations and refurbishments, ensuring minimal disruption to guests while enhancing overall property aesthetics and functionality.
- Fostered a positive work environment by promoting teamwork, open communication, and continuous employee development opportunities.
- Launched successful loyalty programs to retain valuable customers and boost repeat business visits.
- Encouraged community involvement by partnering with local organizations and sponsoring events that benefit the area.
- Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
- Maximized revenue generation through strategic room pricing, inventory management, and upselling techniques at the front desk.
- Collaborated with sales teams on targeted campaigns to increase bookings from corporate clients or group travelers during low-occupancy periods.
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
Hotel Manager
Nautilus Hotel -Vanilya Turizm Otelcilik İnşaat San. Ve Tic. Ltd.Şti
02.2003 - 04.2005
- Developed and implemented marketing strategies to promote hotel services.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Increased customer service ratings through personable service.
- Reduced operating expenses by negotiating with vendors and optimizing resource management.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Enhanced the hotel''s online presence through targeted marketing campaigns and social media engagement.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Provided services efficiently and with high level of accuracy.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Provided exceptional service and assistance to guests upon check-in.
Assistant Hotel Manager
Cesars Hotel&Resort - Belek
03.2000 - 01.2003
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Generated repeat business through exceptional customer service.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Education
Business Administration And Management
Anadolu University
Eskişehir, Turkey07-2020
Tourism And Hospitality Management
Başkent University
Ankara06-1999
Samsun Anadolu Lisesi
Samsun, Turkey06-1996
Skills
Operations management
Customer relationship management
Team leadership
Project management
Strategic planning
Risk management
P&L management
Timeline
General Manager
Tatilbudur Seyahat Acenteliği Ve Turizm A.Ş.
08.2019 - Current
Vice General Manager
Tatilbudur Seyahat Acenteliği Ve Turizm A.Ş.
02.2017 - 08.2019
Vice General Manager
Mika Tur Seyahat Acenteliği Ve Turizm A.Ş.
11.2011 - 01.2017
Consultant
Fok Danışmanlık Ve Tic. Ltd. Şti
05.2011 - 10.2011
Consultant
Own Business
06.2008 - 05.2011
Hotel Manager
Delta Beach Hotel-Vanilya Turizm Otelcilik İnşaat San Ve Tic.Ltd.Şti
04.2005 - 01.2007
Hotel Manager
Nautilus Hotel -Vanilya Turizm Otelcilik İnşaat San. Ve Tic. Ltd.Şti
02.2003 - 04.2005
Assistant Hotel Manager
Cesars Hotel&Resort - Belek
03.2000 - 01.2003
Business Administration And Management
Anadolu University
Tourism And Hospitality Management
Başkent University
Samsun Anadolu Lisesi