Onder KAYA

I further strengthened my professional experience at Delta Hotels Levent, where I worked with great enthusiasm and satisfaction. I gained hands-on experience in delivering service in line with Marriott standards and quality. As the hotel accommodated a higher volume of rooms and guests, this environment enhanced my ability to manage crisis situations and make quick, effective decisions. By providing service to a diverse guest profile—including business professionals, consulates and government officials, football and basketball teams, and international guests from various countries—I significantly enhanced my guest relations skills and further developed my communication abilities.

I started my career in the hospitality industry at Ramada Hotel, where I gained solid experience within the bell team and daily hotel operations. During night shifts, in the absence of food and beverage staff, I actively handled room service responsibilities, strengthening my multitasking and service skills. This role allowed me to develop strong guest relations abilities, including managing challenging guests, ensuring high levels of guest satisfaction, and contributing to a positive and memorable stay experience. My academic background in communication has been a strong asset in delivering professional and guest-oriented service.

• Increased efficiency in bell service operations by adhering strictly to established policies and procedures relating to luggage handling/storage protocols.
• Streamlined check-in and check-out processes by efficiently handling luggage storage and retrieval tasks.
• Maintained a welcoming atmosphere in the hotel lobby, offering assistance and information to guests.