Dedicated IT Specialist with extensive experience in computer hardware, office machines, and IT systems management. Proficient in overseeing Active Directory, Office 365 (managing over 700 users), Azure, and other enterprise solutions. Experienced in handling cloud infrastructure, network management, and system backups. Committed to continually enhancing skills and staying current with technological advancements. A strong advocate for work ethics and customer-focused IT support, having successfully contributed to IT management for various companies over several years.
Conducted desktop computer repair and installation services.
Provided technical support and troubleshooting for office hardware.
Worked on the transition project for new generation cash registers.
Provided field services, including repair and customer support for point-of-sale (POS) systems.
Gained valuable customer relationship experience through direct client interactions and problem resolution.
Contributed to the Self-Checkout Systems project, supporting installation and technical maintenance.
Maintained and repaired cash counting machines, ensuring optimal functionality for clients.
Machine Learning
IT Budgeting
IT Infrastructure
IT risk management
Network Administration
IT Governance
Virtualization Technologies
IT service management
Technical solution development
Problem-Solving
Problem-solving abilities
Teamwork and Collaboration
Excellent Communication
Decision-Making