Summary
Overview
Work History
Education
Skills
Software
Certification
Interests
TURKISH TOURISM AND HOTELS' ASSOCIATION
Timeline
GeneralManager
OMER FARUK ERDEM

OMER FARUK ERDEM

General Manager
Istanbul,34

Summary

Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

16
16
years of professional experience
10
10
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

GENRAL MANAGER

EPHESUS HOTELCİLİK VE TURİZM A.Ş
İSTANBUL
09.2020 - Current
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Introduced new methods, practices, and systems to reduce turnaround time.

FRONT OFFİCE MANAGER

MERCURE HOTEL BOMONTİ
İSTANBUL
09.2018 - 02.2019
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Coached employees through day-to-day work and complex problems.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.

GENERAL MANAGER

SÜPER HOLDİNG A.Ş
İSTANBUL
09.2014 - 09.2018
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Formulated policies and procedures to streamline operations.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.

FRONT OFFİCE MANAGER

HİTİT HOLDİNG
İSTANBUL
05.2010 - 09.2014
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Coached employees through day-to-day work and complex problems.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

RECEPTİON

DOUBLE THREE BY HİLTON
İSTANBUL
09.2006 - 09.2008
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Education

VERY GOOD DEGREE -

TOPALTI PRIMARY SCHOOL
IZMIR-TURKIYE
09.1980 - 06.1985

GRADUATION SCORE 7 OUT OF 10 -

Kestelli Sheriff Pharmacybasi Secondary School
İZMİR TÜRKİYE
09.1986 - 06.1989

GRADUATION DEGREE OVER 10 6.50 -

İZMİR HÜRRİYET HIGH SCHOOL
İZMİR TÜRKİYE
09.1989 - 06.1992

Skills

Skilled community-based case manager

Software

ALL İNTERNET BASED OFFİCE APPLİCATİONS

OPERA AND ALL HOTEL PROGRAMS

Certification

MASTER TEACHER CERTIFICATE MINISTRY OF EDUCATION

Interests

Visiting historical places

To follow technological developments

I like to learn about world cuisines

TURKISH TOURISM AND HOTELS' ASSOCIATION

The main purpose of TÜROB is;

• To carry out scientific and practical studies on tourism-related issues, problems and solutions and to contribute to such studies,

• To ensure the development of tourism and touristic facilities in accordance with the requirements of tourism and changing trends,

• To ensure coordination among its members and with departments, institutions, organizations and individuals who are related to tourism.

• Representing its members inside and outside the sector,

• To work on necessary measures, planning and projects by following national and international developments.


On the other hand, in line with the changing dynamics, TÜROB provides a continuous and up-to-date information flow in many fields, primarily in education, investment, promotion & marketing, development of industry standards, auditing, innovation, information/data/analysis/reporting, sustainability, legal and financial consultancy. Lobbying activities are carried out at home and abroad to protect the interests of the sector.

Turkish Hoteliers Association TÜROB; It is a dynamic, inclusive and well-established non-governmental organization of Turkey's tourism, of which qualified hotels and tourism enterprises, which are aware of acting together since the first day it was founded in 1971, are members.

TUROB; He is a Board Member of TUGEV (Tourism Development and Education Foundation), ICVB (Istanbul Congress and Visitors Bureau) and TURÇEV (Turkish Environmental Education Foundation) and joint projects with all Public Institutions and the Private sector, primarily non-governmental organizations operating in the tourism sector. and is working on.

Internationally, TÜROB is a member of the European Association of Hotels, Restaurants and Cafes (HOTREC).

T.R. TÜROB, which includes many touristic facilities throughout Turkey, provided that they have the Investment/Operation Certificate of the Ministry of Culture and Tourism, is the most rooted non-governmental organization representing the accommodation sector.

Timeline

MASTER TEACHER CERTIFICATE MINISTRY OF EDUCATION

02-2023

GENRAL MANAGER

EPHESUS HOTELCİLİK VE TURİZM A.Ş
09.2020 - Current

FRONT OFFİCE MANAGER

MERCURE HOTEL BOMONTİ
09.2018 - 02.2019

GENERAL MANAGER

SÜPER HOLDİNG A.Ş
09.2014 - 09.2018

FRONT OFFİCE MANAGER

HİTİT HOLDİNG
05.2010 - 09.2014

RECEPTİON

DOUBLE THREE BY HİLTON
09.2006 - 09.2008

GRADUATION DEGREE OVER 10 6.50 -

İZMİR HÜRRİYET HIGH SCHOOL
09.1989 - 06.1992

GRADUATION SCORE 7 OUT OF 10 -

Kestelli Sheriff Pharmacybasi Secondary School
09.1986 - 06.1989

VERY GOOD DEGREE -

TOPALTI PRIMARY SCHOOL
09.1980 - 06.1985
OMER FARUK ERDEMGeneral Manager