Ömer Bilici
Sales
Turkiye/Gaziantep
Summary
As a result-oriented manager with experience in guest satisfaction, operational efficiency, and team management, my goal is to elevate the guest experience to its highest level under the Hilton brand. I aim to leverage the successes I’ve achieved in sales and customer relationships to foster strong leadership and sustainable growth in the hospitality industry.
Overview
4
4
years of professional experience
1
1
Language
Work History
Sales Manager
Omega Nonwovens
10.2024 - Current
- Developed strong skills in customer communication, needs analysis, and relationship management in a fast-paced manufacturing environment.
- Successfully closed a key sales deal shortly after joining the company, demonstrating quick adaptability and a proactive approach.
- Collaborated effectively with logistics and production teams to ensure timely and quality-focused order fulfillment.
- Gained hands-on experience in customer service, quality control, and operational coordination—skills that are directly transferable to the hospitality industry.
- Maintained a calm and solution-oriented mindset under pressure, always prioritizing client satisfaction.
- Frequently received positive feedback for professionalism, attention to detail, and a friendly, service-oriented attitude.
Restaurant Waiter
Momo Beach
06.2022 - 10.2022
- Worked at one of Turkey’s top 3 beach clubs, serving high-end clientele in a luxury hospitality environment.
- Delivered exceptional customer service in a fast-paced, high-pressure setting with a strong focus on guest satisfaction.
- Took and managed orders efficiently, coordinated with kitchen and bar staff, and ensured timely service.
- Maintained a professional and welcoming attitude, contributing to a positive guest experience.
- Gained valuable experience in luxury service standards and team collaboration.
Restaurant Waiter
Alaçatı Cherie
06.2021 - 10.2021
- Provided high-end service to guests at Cherie Restaurant, a luxury establishment in Alaçatı.
- Offered menu recommendations and ensured a personalized dining experience for each guest.
- Worked efficiently and collaboratively during busy seasons to maintain high levels of customer satisfaction.
- Contributed to the restaurant's standards of excellence through professional, friendly communication and attention to detail.
- Gained valuable experience in luxury restaurant service, attention to detail, and teamwork.
Education
No Degree - International Trade And Business Administration
İskenderun Teknik Üniversitesi
Hatay/İskenderun 04.2001 -
Skills
- Excel and Microsoft Office
- Python (Beginner Level)
- Sales Reporting and Analysis
- Data Management
- Logistics and Inventory Management
- Digital Marketing Tools
- Communication Skills
- Time Management
Accomplishments
- As a Sales Representative at Omega Nonwovens, I successfully managed customer relationships, logistics, and operational coordination, closing significant sales deals.
- Gained valuable experience in luxury hospitality by working at high-end venues like Momo Beach Club and Cherie Restaurant, consistently prioritizing guest satisfaction in fast-paced, high-expectation environments.
- Provided high-quality service during peak seasons, meeting guest needs promptly and professionally, receiving consistent positive feedback.
- Developed strong communication, teamwork, and problem-solving skills, which enhanced operational efficiency across various departments.
- Maintained a customer-centric approach in all roles, exceeding guest expectations and contributing to the overall success and reputation of each establishment.
Additional Information
My name is Ömer, and I graduated from the International Trade and Business Administration program at İskenderun Technical University between 2019 and 2024. After graduation, I started working as a sales representative in the nonwoven sector. In a short time, I gained valuable experience in sales techniques and client relationship management, securing my first major deal in my third month.
While developing my skills in nonwoven production, quality control, logistics, and shipment processes, I also created efficient solutions based on customer demands. Additionally, I worked at Momo Beach Club and Cherie Restaurant, learning to maintain high service standards and ensure customer satisfaction in luxury environments.
I now aim to challenge myself in different industries and work internationally to continue growing. My goal is to further develop both myself and the company I work for.
Timeline
Sales Manager
Omega Nonwovens
10.2024 - Current
Restaurant Waiter
Momo Beach
06.2022 - 10.2022
Restaurant Waiter
Alaçatı Cherie
06.2021 - 10.2021
No Degree - International Trade And Business Administration
İskenderun Teknik Üniversitesi
04.2001 -