Omer Aykutlug
Adana
Summary
Proven leader in hospitality management, adept at enhancing guest relations and streamlining operations for efficiency. At Inn Group Hotels, significantly improved check-in processes and guest satisfaction. Skilled in complaint handling and reservation management, consistently ensuring positive experiences and operational excellence. Demonstrates exceptional problem-solving and interpersonal abilities.
Overview
11
11
years of professional experience
Work History
Hotel Front Desk Supervisor
Park House Hotel&SPa
02.2022 - 03.2024
Hotel Front Desk Supervisor
Inn Group Hotels
08.2019 - 11.2021
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Utilized problem-solving skills regularly in addressing unforeseen challenges that arose during day-to-day operations at the hotel''s front desk area.
- Coordinated with sales department on group bookings, ensuring seamless communication between departments for optimal client experience.
- Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
Tourist Guide
ETS Tour & Agency
01.2017 - 03.2019
- Collaborated with fellow guides for continuous improvement of tour offerings based on customer feedback and industry trends.
- Built personal relationships with guests to promote positive experiences.
- Enhanced visitor experience by providing engaging and informative tours of various sites.
- Resolved customer complaints or concerns in a timely and professional manner, ensuring a positive outcome for all parties involved.
Receptionist
İdaş Group Hotels
05.2013 - 11.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
Muğla Sıtkı Koçman University
Mugla, Turkey 04.2001 -
Skills
Complaint Handling
Guest Relations Management
Cash handling expertise
Reservation Management
Timeline
Hotel Front Desk Supervisor
Park House Hotel&SPa
02.2022 - 03.2024
Hotel Front Desk Supervisor
Inn Group Hotels
08.2019 - 11.2021
Tourist Guide
ETS Tour & Agency
01.2017 - 03.2019
Receptionist
İdaş Group Hotels
05.2013 - 11.2016
High School Diploma -
Muğla Sıtkı Koçman University
04.2001 -
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