Oksana Kashuba
Excursion Operation Specialist
Antalya,07
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Tour guide
Tez tour
- Led groups on excursion and to airport
- Explained natural and cultural history of areas incl geology, ecology, biology, and outdoor recreation
- Ensured that group remains safe during tour.
Tour guide
Anex Tour
10.2015 - 09.2017
- Led groups consisting of up to 40 people on historical tours lasting from 1 to 2 days
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Conducted FAM trips for current clients of company.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
Tour Operation
Anex Tour
10.2017 - Current
- Daily operation flow
- Producing brochures and internet-based information
- Developing and implementing system of training for new guides, which increased acknowledge of guides with specific of customer service
- Working with travel consultants of company to support sales
- Predicting number of bookings and planning amount of available places for excursions
- Handling bookings, checking invoices and issuing of tickets
- Following agreement with supplier.
- Collaborated with other departments on cross-functional initiatives aimed at improving overall business performance and customer satisfaction levels.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled guides for shifts, taking into account customer traffic and guide strengths.
Education
Specialist of Geography and Cartography - Geography, Cartography, Tourism
Kharkiv National University After V.N. Karasin
Kharkiv, Ukraine 01.2009 - 05.2014
Skills
Google Sheets, Microsoft office, Samo, SQL , BigQuery
Presentation Skills
Problem-Solving
Creative solutions
Event Planning
Training and mentoring
Problem-solving aptitude
Teamwork and Collaboration
Public Speaking
Attention to Detail
Logistics Management
Itinerary design
Additional Information
Geography teacher
Languages
Ukrainian, Russian
Native language
English
Upper intermediate
B2
Turkish
Intermediate
B1
German
Elementary
A2
Polish
Intermediate
B1
Timeline
Tour Operation
Anex Tour
10.2017 - Current
Tour guide
Anex Tour
10.2015 - 09.2017
Specialist of Geography and Cartography - Geography, Cartography, Tourism
Kharkiv National University After V.N. Karasin
01.2009 - 05.2014
Tour guide
Tez tour