Uğur Okan Yurtman

As an Assistant Specialist in the Operation Team under the Supply Chain Solutions Group, I managed customer order processes from start to finish, ensuring all operations were executed in line with expectations. I prepared and presented weekly Excel-based performance reports to clients, delivering clear insights into shipment status and timelines. I was also responsible for training and guiding shippers to comply with SOP standards, supporting continuous improvement in line with our procedures. In addition, I directly supported my department manager and supervisor in documentation-related processes, assisting with critical file management and operational follow-ups. I also measured and reported the team’s monthly KPI performance, regularly presenting these evaluations to senior management. Throughout the role, I maintained close coordination with internal teams and external partners, ensured proper documentation, and actively followed up on each stage of the shipment process to guarantee operational efficiency.

During my internship in the Ocean Freight Forwarding department, I actively supported both export and import documentation processes. I followed up on delivery orders and tracked vessel schedules as part of the core operational workflow. In addition to handling documentation tasks, I provided training and onboarding support to newly hired team members, focusing on fundamental procedures and system adaptation. This experience strengthened my understanding of international logistics and highlighted my ability to contribute meaningfully within a professional team.