Okan Özen

• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
• Collaborated with team members to ensure seamless operation of the store, including stocking shelves, organizing displays, and maintaining cleanliness
• Resolved customer complaints and inquiries in a timely and satisfactory manner, utilizing strong communication and problem-solving skills
• Conducted cash handling responsibilities, including processing transactions accurately and efficiently, while adhering to company policies and procedures

• Developed engaging and original content for various platforms, including websites, blogs, and social media channels, resulting in increased website traffic and user engagement
• Collaborated with cross-functional teams to brainstorm and execute creative content strategies, ensuring consistent brand messaging and tone across all channels
• Edited and proofread written content, ensuring grammatical accuracy, adherence to brand guidelines, and alignment with SEO best practices
• Conducted in-depth research on industry trends, market insights, and competitor analysis to create compelling and informative content that resonated with target audiences

• Led a team of 15 call center agents, effectively motivating and coaching them to exceed monthly sales targets by 42%
• Implemented a new call monitoring and quality assurance program, resulting in a 15% improvement in customer satisfaction scores
• Developed and conducted comprehensive training programs for new hires, reducing onboarding time by 30% and enhancing agent performance
• Streamlined call center operations by implementing new scheduling software, resulting in a 25% reduction in staff turnover and increased efficiency

• Developed and implemented effective sales strategies that resulted in a 20% increase in customer acquisition and retention
• Utilized persuasive communication skills to successfully negotiate and close sales deals with potential clients, achieving monthly sales targets
• Established and maintained strong relationships with key clients, resulting in repeat business and referrals
• Conducted market research to identify potential sales opportunities and successfully expanded the customer base by 30% within six months

• Oversaw and managed daily operations of a busy warehouse, including receiving, storing, and shipping materials, ensuring efficient and accurate processes
• Implemented and maintained inventory control systems, reducing discrepancies and improving stock accuracy by 37%
• Trained and supervised a team of 7 warehouse staff, ensuring compliance with safety regulations and optimizing productivity levels
• Utilized forklifts and other equipment to efficiently load and unload shipments, minimizing handling time and reducing potential damages

Cultivated strong relationships with key clients in assigned territory, resulting in a 20% increase in sales revenue within one year.

Conducted in-depth market research to identify new business opportunities and target demographics, leading to a successful expansion into a previously untapped market segment.

Collaborated with cross-functional teams to develop customized sales strategies and promotional campaigns for product launches, resulting in a 15% increase in market share.

Demonstrated exceptional product knowledge and provided comprehensive training to sales team members, resulting in improved customer satisfaction and increased sales performance.

Utilized effective communication skills to handle a high volume of inbound calls and provide exceptional customer service to resolve inquiries and complaints.

Demonstrated strong problem-solving abilities by quickly identifying and addressing customer issues to ensure a positive experience and maintain customer satisfaction.

Implemented sales techniques to upsell products and services during customer interactions, exceeding monthly sales targets by 17%.

Collaborated with team members to streamline call center processes and improve overall efficiency, resulting in a 15% decrease in average call handle time.

Implemented strategic sales plans to identify and capitalize on new business opportunities, leading to a 15% increase in the overall account portfolio.

Collaborated cross-functionally with internal teams to ensure seamless delivery of products and services, resulting in high client satisfaction ratings.

Analyzed market trends and competitor activity to tailor account strategies, resulting in a 10% increase in market share and profitability.