Oğuz Kaan Okur
Service Delivery Engineer
Istanbul,34
Summary
Proven track record in enhancing service delivery at Procat through seamless client onboarding, robust change management, and effective problem-solving. Excelled in customer relations and Microsoft Excel, contributing to continuous improvement and client satisfaction. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
21
21
years of post-secondary education
2
2
Languages
Work History
Fundraiser
WWF
Istanbul, Turkey
2 2016 - 5 2016
- Generated increased revenue by identifying new potential donors and implementing targeted outreach strategies.
- Optimized online donation platform for user experience, leading to higher conversion rates and increased donations.
- Analyzed fundraising data to identify trends and develop strategies for improvement.
Sales Consultant
Inditex
03.2018 - 06.2018
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Maximized profit margins while maintaining competitive pricing structures through skillful negotiation tactics with clients during sales process.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
Service Delivery Engineer
Procat
03.2022 - Current
- Collaborated with team members to diagnose and resolve complex technical issues for clients.
- Collaborated with sales teams to provide technical expertise during pre-sales engagements, helping secure new business opportunities for the company.
- Reduced downtime for users by proactively monitoring systems and addressing potential issues before they arose.
- Improved client relationships through consistent communication, providing status updates on ongoing issues and resolutions.
- Participated in regular performance review meetings with supervisors, seeking feedback on ways to improve individual skills or contribute more effectively to team success.
Education
Bachelor of Science - Geological Engineering
Istanbul Technical University
Istanbul, Turkey 04.2001 - 06.2022
Skills
Product Knowledge
Application support
Configuration Management
Complaint resolution
Customer Relations
Timeline
Service Delivery Engineer
Procat
03.2022 - Current
Sales Consultant
Inditex
03.2018 - 06.2018
Bachelor of Science - Geological Engineering
Istanbul Technical University
04.2001 - 06.2022
Fundraiser
WWF
2 2016 - 5 2016
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