Oguzhan Demir
Ankara
Summary
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Adaptable and committed professional with background in customer service and administrative support, coupled with strong analytical and problem-solving abilities. Skilled in managing complex documentation and understanding regulatory requirements, ensuring smooth and accurate visa processing. Eager to contribute to success and efficiency of office role.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work history
International sales manager
Turkish Airlines
Cankaya, Ankara
09.2022 - 04.2024
- Conducted market research to identify emerging trends and opportunities.
- Collaborated cross-functionally for effective project execution resulting in successful launches of new products on global scale .
- Oversaw compliance of all export regulations preventing potential legal issues.
- Developed bespoke sales pitches tailored to each client's needs, securing new deals.
- Established robust communication channels with overseas partners boosting collaborations efficiency.
- Managed complex negotiations with multi-national companies leading to lucrative agreements.
Costumer Service
Lucky Homes
Ankara, Turkey
01.2021 - 08.2022
- Improved company reputation with excellent customer service skills.
- Enhanced client satisfaction by providing excellent customer service.
- Provided excellent customer service to promote repeat business.
- Compiled client information to improve customer service.
- Maintained excellent customer service standards under stressful conditions.
- Provided excellent customer service for improved satisfaction ratings.
- Provided friendly customer service, increasing repeat business.
Human resources recruiter
AR LTD STI
Cankaya, Ankara
08.2016 - 07.2019
- Led successful negotiation of employment contracts to secure top talent.
- Handled sensitive redundancy situations delicately to maintain morale among remaining staff.
- Fostered strong relationships with employment agencies, expanded recruitment network.
- Organised company-wide events, fostered team spirit and camaraderie.
- Managed complex employee relations issues, reduced workplace conflicts.
- Constructed clear job descriptions for better candidate targeting.
- Established personnel policy and processes to meet key business objectives.
Office manager
Mert Medikal
Cankaya, Ankara
08.2008 - 11.2010
- Administered payroll system efficiently, avoiding errors or delays in payment cycle.
- Streamlined invoice processing procedures for smoother financial operations.
- Coordinated team meetings for effective communication and project alignment.
- Performed regular audits on company expenditures, identifying potential cost-saving opportunities.
Education
A-Levels - Real Estate Development
Arel University
Turkey 09.2023 - 02.2024
A-Levels - Economics & International Business
IBM-Insttitute
Berlin/Germany 09.2019 - 05.2021
A-Levels - Human Resource Managment
IBM-Institute
Berlin/Germany 09.2019 - 06.2021
A-Levels - Effective Communication Techniques
Bogazici Institute
Istanbul 09.2022 - 08.2023
A-Levels - Remote Working & Productivity
Bogazici Institute
Istanbul 09.2022 - 08.2023
Skills
- Data analysis
- Employee engagement
- International market analysis
- Bilingual English,Turkish and Russian
- International networking
- International partnerships
- Critical evaluation
- Customer Service
Languages
English
Advanced
Russian
Upper intermediate
Turkish
Native
Arabic
Beginner
Timeline
A-Levels - Real Estate Development
Arel University
09.2023 - 02.2024
International sales manager
Turkish Airlines
09.2022 - 04.2024
A-Levels - Effective Communication Techniques
Bogazici Institute
09.2022 - 08.2023
A-Levels - Remote Working & Productivity
Bogazici Institute
09.2022 - 08.2023
Costumer Service
Lucky Homes
01.2021 - 08.2022
A-Levels - Economics & International Business
IBM-Insttitute
09.2019 - 05.2021
A-Levels - Human Resource Managment
IBM-Institute
09.2019 - 06.2021
Human resources recruiter
AR LTD STI
08.2016 - 07.2019
Office manager
Mert Medikal
08.2008 - 11.2010