Summary
Work History
Education
Skills
Timeline
Certification
Interests
Reading, soccer, Crafting, Photography, Cooking, Creative writing
Location
Interest
Generic

Ogonna Johnpaul Onyeje

Electrical Engineer
Esenyurt,Istanbul

Summary

I am a highly skilled and results-driven professional with a proven track record in customer service and telecommunications. As a former KYC agent and seasoned hospitality professional, I excel in fostering strong client relationships and ensuring seamless operational efficiency. My greatest achievements include consistently meeting and exceeding service targets, leveraging my strong communication and problem- solving skills to deliver exceptional customer experiences. With a solid foundation in technical knowledge and a commitment to continuous improvement, I am poised to bring significant value to your team and organization if given the opportunity the opportunity and privilege to work for you.

Work History

Barman and Porter

Hotel De Robin
Anambra State
11.2018 - 06.2020
  • During my time as a Barman, I managed the inventory and restocked supplies as needed everyday
  • I engaged with guests to provide a welcoming and friendly atmosphere
  • I handled cash and credit transactions efficiently
  • As a Porter, I assisted guests with their luggage and ensured smooth check-in and check-out processes
  • I provided information and directions to guests in order to make sure that they have a good experience during their stay
  • Cleanliness is a very important aspect of my life, so I made sure that maintained the cleanliness of the lobby and common areas
  • I constantly collaborated with the front desk to address guest requests and issues promptly
  • I delivered exceptional customer service, contributing to positive guest reviews.

KYC Agent

Airtel Nigeria Network
Nnewi
02.2016 - 11.2018
  • I verified customer documents to ensure they met company and legal requirements for sim registration
  • I helped customers understand what documents they needed and how to provide them
  • I trained and mentored new employees on KYC procedures and company policies
  • I answered customer questions and solved problems related to their accounts
  • I often worked with the sales team in order to identify potential customers and ensure their onboarding process was smooth and efficient.

Education

Science - West African Senior School Certificate Examination (WASSCE)

SPENCER SECONDARY SCHOOL, ULI
ULI, Nigeria
01.2010 - 12 2016

Electrical Electronics Engineering - National Diploma 2

Federal Polytechnic Oko
Oko ekwulobia, Nigeria
05.2017 - 8 2019

Skills

English

Timeline

National Diploma in Electrical Electronics Engineering

08-2019

Barman and Porter

Hotel De Robin
11.2018 - 06.2020

Electrical Electronics Engineering - National Diploma 2

Federal Polytechnic Oko
05.2017 - 8 2019

West African Senior School Certificate

07-2016

KYC Agent

Airtel Nigeria Network
02.2016 - 11.2018

Science - West African Senior School Certificate Examination (WASSCE)

SPENCER SECONDARY SCHOOL, ULI
01.2010 - 12 2016

Certification

West African Senior School Certificate

Interests

Creative Writing

Cooking

Reading

Photography

Reading, soccer, Crafting, Photography, Cooking, Creative writing

1. Reading: I'm an avid reader with a particular passion for historical fiction and biographies. I find that reading not only expands my knowledge but also helps me see the world from different perspectives.

2. Soccer: I've been playing soccer since childhood and currently play on a normal team. It's not just about the physical activity; I love the teamwork and strategy involved in the game.

3. Crafting: Crafting is a creative outlet for me, especially knitting and scrapbooking. I enjoy the process of turning simple materials into something beautiful and meaningful.

4. Photography: Photography allows me to capture moments in time that tell a story. I'm particularly drawn to nature photography and love experimenting with different angles and lighting techniques.

5. Cooking: Cooking is both my hobby and my way to unwind after a long day. I enjoy trying new recipes, especially my traditional cuisines and Mediterranean cuisine, and often find inspiration from travel and culture.

6. Creative Writing: Writing short stories and poetry is something I've been passionate about since I was young. It's a way for me to explore emotions and ideas creatively.

Location

Istanbul, Turkey

Interest

Reading

Ogonna Johnpaul OnyejeElectrical Engineer