Oday Arnaout
Retail & Wholesale Specialist
Bahçelievler
Summary
My name is Oday Arnaout, and I have been living in Turkey for 13 years. Throughout this time, I have adopted a development-focused approach in both my professional and personal life. Initially, I aimed to pursue a career in foreign languages upon my arrival in Turkey. However, the opportunities I encountered along the way led me to new directions. My career journey began with an international textile company, where I was involved in export processes, sales, marketing, and multilingual trade agreements. This experience played a crucial role in my professional development.
After my years in the textile industry, I transitioned to the retail and jewelry sectors, gaining a total of 8 years of experience. In the first 3 years, I started in the export field, during which I developed expertise in marketing, customer satisfaction, relationship management, and store operations. Throughout my career, I have always maintained a strong desire to work with luxury brands. Over the past 3 years, I have specialized in the jewelry sector, deepening my knowledge and expertise in this field.
During my time in the jewelry industry, I spent 2 years as a store manager, where I gained invaluable experience in team management, achieving sales targets, improving operational processes, and prioritizing customer satisfaction.
With all of these accumulated experiences, I believe the time has come to serve the luxury customer segment that I have long aspired to reach. I am eager to contribute to and be a part of high-end brands, and I am confident that my results-oriented approach, leadership skills, and commitment to continuous development will allow me to make valuable contributions to any organization.
I look forward to the opportunity to take the next step in my career, further developing my expertise in the luxury sector and contributing to the success of renowned brands.
Thank you for considering my application. I look forward to discussing how my skills and experiences align with your company's needs.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Store Manager
Ali Mağazacı Jewellery Kuyumculuk
06.2023 - 01.2025
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maintained accurate records/documentation related to all aspects of export ensuring full traceability during audits/inspections as needed.
- Negotiated favorable contract terms to maximize profit margins while maintaining high-quality standards.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Retail Sales Specialist
Eren Perakende ( Lacoste )
06.2019 - 06.2023
- Informed customers of current store promotions to encourage additional sales purchases.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Issued receipts and processed refunds, credits, or exchanges.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Displayed merchandise by arranging in appealing ways to boost sales.
Wholesaler
Talay Kuyumculuk
11.2018 - 04.2019
- Expanded customer base through targeted marketing strategies and attending industry events.
- Evaluated client feedback data to drive improvements in products offerings and customer service experience.
- Analyzed market trends to identify new potential clients and business opportunities.
Education
High School Diploma -
Open Education High School
Istanbul 05.2020 - 12.2022
Skills
- Microsoft Word
- Microsoft Excel
- M&L muhasebe
- Store merchandising
- Customer service management
- Retail inventory management
- Store operations
- Store opening and closing
- Upselling strategies
- Reliability and punctuality
- Client relationship management
- Sales reporting
Military Status
Exempt.
Personal Information
- Date of Birth: 01/01/96
- Gender: Male
- Driving License: B
- Marital Status: Married
- Place of Birth: Damascus
Timeline
Store Manager
Ali Mağazacı Jewellery Kuyumculuk
06.2023 - 01.2025
High School Diploma -
Open Education High School
05.2020 - 12.2022
Retail Sales Specialist
Eren Perakende ( Lacoste )
06.2019 - 06.2023
Wholesaler
Talay Kuyumculuk
11.2018 - 04.2019