Nurseli DIBIRDIK

• Enhanced new product awareness by posting engaging images to company websites and social media accounts.
• Oversaw budget management to keep to financial targets.
• Generated strategic business plan and budgets through market analysis and responsible fiscal management.
• Researched and identified potential business opportunities in untapped markets to drive revenue.
• Controlled use and flow of resources, guaranteeing adequate supply for daily operations.
• Tracked industry and consumer trends to identify opportunities to boost sales.
• Applied digital marketing tactics to drive business growth and awareness.
• Attended and hosted networking events, establishing solid relationships with other business professionals.
• Planned expansions to service and product offering based on client feedback.

• Devised and implemented rewarding financial management policies and processes to support business requirements.
• Evaluated, reviewed and improved existing financial record-keeping processes.
• Updated internal systems with financial data to help increase data quality.
• Monitored internal control of financial reporting, working with financial department to regularly implement process improvements.
• Prepared monthly reports, account reconciliations and financial statements.
• Oversaw company accounts, bank reconciliations and payments.
• Processed invoices and resolved invoice queries to enforce timely payment.
• Managed assigned accounts and monitored payment status to reduce past-due payments.

• Assisted customers with varying questions using product knowledge and service expertise.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Boosted monthly sales revenue by skilfully promoting diverse product and service options.
• Handled phone, email and social media enquiries with consistent customer service across multiple channels.

• Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
• Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
• Delivered outstanding customer care with proactive sales and listening skills.
• Completed opening and closing procedures each day.
• Tracked transactions on balance sheets and reported any discrepancies.
• Checked notes carefully to spot counterfeit currency.
• Handled currency payments, secured funds in register and prepared deposits at end of day.

• Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
• Delivered outstanding customer experiences through attentive care and faultless service.
• Established customer purchasing needs, offering personalised guidance with product and accessory selection.
• Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.
• Analysed sales to identify top-performing products.
• Generated, maintained and updated list of potential sales leads.

Presented latest merchandise to prospective buyers.

• Completed customer searches to generate new leads.
• Developed new business by networking with valuable customers.