NUR ELİF GÜLHAN

The process of providing customer support and ensuring a smooth user experience for WePlay application users. The role focuses on resolving account restrictions, payment issues, user complaints, and technical errors, as well as escalating cases to compliance and technical departments when necessary. It also involves communicating customer feedback and suggestions to the Wuhan-based headquarters in order to improve overall service quality and application performance. Some of the tools used on a daily basis are:

- Sobot Console: A live chat and messaging platform for customer support

- Lark: Internal communication and coordination tool

-WePlay Control Portals: Monitoring and managing customer accounts and service operations

Process of managing and optimizing the financial aspects of healthcare organizations. RCM aims to improve the organization's overall financial performance by maximizing revenue, reducing costs, minimizing billing errors, and ensuring timely payment from insurers and patients. Some of the tools that RCM uses on a daily basis are:

- SPM system: A tool for subscription setup and management, billing and invoicing, payment processing, and customer account management

- Provider portals: Creating access to hundreds of different portals, getting used to adapting many different interfaces, and drawing necessary information via portals

- QuickBase: project management, customer relationship management (CRM), task tracking, inventory management

The Immigration and Border Management (IBM) department of the International Organization for Migration (IOM) collaborates with law enforcement agencies, international organizations, and civil society to enhance border security, identify, and assist victims of trafficking,and combat organized criminal networks involved in irregular migration. As an intern in IBM Department, my responsibilities did include:

-Research and analysis: Conduct research on migration-related topics, including gathering and analyzing data, reviewing the literature, and summarizing findings. This research generally contributes to reports, policy briefs, or other knowledge products.

-Project support: Assisting in implementing and managing projects and programs. This involves tasks such as drafting project proposals, monitoring project activities, supporting logistical arrangements, and assisting in the coordination of meetings and events.

-Administrative tasks: This includes answering phone calls, managing correspondence, filing documents, and providing general support to the team. In addition to that, setting forth the personal assistantship for the Senior Programme Coordinator with their calendar and meetings organization.

-Policy and advocacy: Interns contribute to the development of policy recommendations, draft reports, and assist in advocacy efforts related to migration issues. Interns had the opportunity to attend meetings, conferences, or seminars to gain exposure to policy discussions.

Throughout the internship, I received guidance and mentorship from experienced professionals in the sales and marketing department. This hands-on experience did provide valuable insights into the hospitality industry and helped me develop practical skills in sales, marketing, and customer service. As an intern in Sales and Marketing Department, my responsibilities did include:

-Assisting in market research: I researched target markets, competitor analysis, and customer preferences to help the hotel understand its position in the market and develop effective marketing strategies.

-Supporting promotional activities: I was involved in organizing and executing promotional events, such as hotel open houses, weddings, conferences, and marketing campaigns. This could involve coordinating logistics, preparing promotional materials, and interacting with guests or potential customers.

-Customer service and guest satisfaction: Interacting with guests, addressing their inquiries or concerns, and ensuring their overall satisfaction during their stay. This experienceallowed me to develop interpersonal and communication skills while gaining insights into guest preferences and needs.

-Collaboration with other departments: Most likely collaborating with other departments within the hotel, such as operations, front desk, or event planning, to ensure the smooth execution of marketing initiatives and provide support as needed.

The internship provided me with valuable exposure to the tax compliance and reporting field, allowing me to apply theoretical knowledge in a professional setting while gaining insights into the tax industry. As a summer intern in the Tax ACR (Accounting Compliance and Reporting) Department, my responsibilities did include:

-Assisting with tax compliance: Supporting the team in preparing and reviewing tax returns for clients, ensuring accuracy and compliance with relevant tax regulations. This involves analyzing financial data, identifying potential tax deductions or credits, and assisting in the preparation of tax forms and schedules.

-Assisting with tax accounting: Assisting in the preparation of tax provisions, which involves calculating and documenting the tax impact on a company's financial statements. This requires analyzing financial data, reconciling tax accounts, and working closely with the audit and finance teams.

-Professional development: Participating in training sessions, workshops, and networking events organized by EY. These activities are designed to enhance mytechnical skills, industry knowledge, and professional growth.