
Accomplished General Manager with a proven track record at my company, adept in operations management and team leadership. Excelled in driving market analysis projects and enhancing customer relationships, achieving a significant improvement in service delivery. Skilled in project management, demonstrating a strategic approach to achieving business goals and fostering team development.
Customer-oriented General Manager with 24 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Making decisions on the inclusion of design objects in the planned scope of work of the design organization (formation of an "order portfolio"), as well as decisions on the implementation of initiative work.
2) Concluding agreements (contracts) with customers for the performance of work.
3) Concluding employment contracts, signing orders on the appointment, transfer and dismissal of subordinate employees.
4) Signing a collective agreement.
5) Defining the main areas of the marketing policy of the design organization.
6) Approving a marketing research program (to study and generate demand for design products (services) and advertising activities).
7) Monitoring the conduct of marketing research.
8) Selecting a scheme for informing the workforce of the design organization about changes occurring in various areas of the design organization's activities.
9) Current informing the workforce of the design organization about changes occurring in various areas of the design organization's activities.
10) Approving the organizational structure of the design organization's management.
11) Approval of the program for combating competitors in the design product market and the program for combating competition from its own employees.
12) Approval of the list of information constituting a commercial secret.
13) Approval of the scheme of activities of the design organization and structural divisions ensuring the protection of commercial secrets.
14) Approval of the main directions for improving the organization and management of design in a market economy.
15) Approval of the institute development program.
16) Approval of organizational and administrative documents regulating the procedure for organizing and operating in the institute (orders, enterprise standards, regulations on divisions, job descriptions, etc.) and making decisions on their implementation.
17) Formation and adjustment of criteria for assessing the activities of subordinate employees.
18) Creation of conditions in which subordinate employees can make organizational and managerial decisions within their competence.
19) Making decisions on the system of planning and monitoring the performance of work by subordinate employees.
20) Making decisions on complaints from employees of the institute and other organizations concerning the activities of subordinate employees.
21) During the long absence of subordinate employees, performing their individual duties.
Development of tourist programs to direction, conduct marketing research of the tourist market.
Organization and coordination of tourism departments.
Negotiations with partners and service providers (hotels, transport companies, excursion agencies).
Ensuring quality customer service and resolution of possible problem situations.
Management of business and financial activities, financial responsibility for the results of their work;
organization of the work of numerous hotel services, coordination and control of their actions;
development of marketing and advertising policies;
maintenance and improvement of the quality of service to guests;
planning the development and pricing policy of the hotel;
conclusion of contracts with suppliers, contractors, partners;
recruitment of hotel personnel, primarily department managers and other executives;
communication with clients, conflict resolution, solving current problems;
reporting to the owners or founders of the enterprise.
Receiving foreign tourists and organizing tours around the country. Holding conferences of various types and organizing all types of services related to conferences. Organization of various types of events in the hotel. Training, preparation and internship of new personnel for the company.
Operations management
Customer relationship management
Team leadership
Project management
Analyses of market
I love basketball and am passionate about this sport. I travel a lot with my family. I like to spend a lot of time with my family while traveling.
Traveling gives me a positive impulse, charges me and also broadens my horizons.