Summary
Overview
Work History
Education
Skills
Websites
Interests
Accomplishments
Timeline
Generic
Sinem YILDIZ

Sinem YILDIZ

Director Of Operations
Istanbul

Summary

About Me

I am a goal-oriented Operations Director with a 20-year track record of streamlining procedures to enhance productivity and maximize revenue. With a well-organized, proactive approach, I bring a hands-on and resourceful style to every project. Expertise spans recruitment, regulatory compliance, and client relations management.

I am skilled at making forward-thinking decisions based on real-time operational data and a deep understanding of market trends. Known for excellent communication, interpersonal, and decision-making abilities, thrive in high-pressure environments and consistently deliver results.

Overview

25
25
years of professional experience
3
3
Languages

Work History

Real Estate Consultant

Bosphorus Life Real Estate
01.2025 - Current
  • Communicated with clients to understand property needs and preferences.
  • Researched commercial and residential real estate deals.
  • Expanded client base through targeted networking efforts, leading to increased referrals and repeat business.

Senior Director of Operations

People & Co. Bespoke Consultancy Services
10.2016 - Current
  • Negotiated, prepared, and signed contracts with clients.
  • Mentored team members to develop their skills, leading to increased productivity and successful promotions within the company.
  • Analyzed market trends and competitor data, informing strategic decision-making processes for business growth opportunities.
  • Presented persuasive presentations at industry conferences showcasing company expertise, generating interest from potential new clients.

Food and Beverage Manager

Mercure Istanbul Taksim Hotel, Accor Hotels
03.2014 - 09.2016
  • Manage day-to-day food and beverage outlet operations and ensure high-quality guest service, efficient operations, and profitability.
  • Developed staff training programs to enhance service skills and increase overall efficiency.
  • Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to guests.

Food and Beverage Manager

Noah's Ark Deluxe Hotel & Casino
01.2013 - 03.2014
  • Responsible for overseeing all aspects of food and beverage events and casino operations, from start to finish
  • Responded to guest complaints, addressing concerns, and distress with amicable interactions.

Food and Beverage Coordinator

Çırağan Palace Kempinski
01.2009 - 12.2012
  • Served as Assistant to the Food and Beverage Director, supporting daily operations
  • Departmental Trainer
  • F&B Product Ambassador
  • Selected as 'Talent' for the 'People of Potential' program by executive management in Istanbul, November 2011

Director of Events & Client Relations | Partner

Roka Fresh S.A. Catering & Events Services Ltd.
01.2009 - 01.2010
  • Enhanced event logistics through innovative project management strategies that ensured smooth execution
  • Coordinated exhibitions, fairs, conferences, promotions, product launches, fundraising, and social events in Istanbul, managing up to 500 guests per event

Management Trainee

Compass Group UK & Ireland
11.2007 - 12.2008
  • Gained knowledge of company policies, protocols and processes.
  • Developed problem-solving abilities through hands-on experience with real-life business scenarios.
  • Used company reports to analyze sales, gross profit and inventory activities.
  • Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.

Banquet Supervisor

Rhubarb Hospitality Collection
02.2005 - 12.2008
  • Directed and managed banquet functions for 1000-person events.
  • Streamlined communication between kitchen and service staff for seamless event execution.
  • Implemented strategies to increase employee morale, leading to improved teamwork and productivity within the department.

Some of the events I have worked on include:
Elton John AIDS Foundation : White Tie and Tiara Ball, Windsor – Summers of 2007 & 2008

The BAFTA Awards Ceremony : Royal Festival Hall

Taste of London : Food and Wine Festival, Regent's Park

Royal Ascot : Three seasons

National Portrait Gallery : Biannual Gala Dinners

Sotheby's : Impressionist & Modern Art Sales Events

Sales and Marketing Coordinator | Events

Dewan Mushtaq Group Pakistan
10.2002 - 01.2005
  • Plan, organize, and coordinate events such as conferences, exhibitions, product launches, and social gatherings.
  • Liaise with vendors, venues, and other stakeholders to ensure seamless event execution.
  • Manage event logistics, including setup, audiovisual needs, catering, and staffing.


Sales and Marketing Assistant

Mars
06.2000 - 08.2002
  • Assist in executing marketing campaigns for Mars products.
  • Coordinate with advertising agencies and vendors for promotional materials and activities.
  • Support trade sales and marketing activities, including in-store promotions, point-of-sale displays, and sampling programs.
  • Assist the sales team in achieving targets by providing administrative and operational support.
  • Prepare meeting agendas, presentations, and sales collateral.


Education

MBA - Executive MBA

Boğaziçi University
Istanbul, Turkiye
06-2011

Bachelor of Science - International Tourism And Hospitality Management

Sheffield Hallam University
Sheffield, UK
06-2010

Bachelor of Arts - Tourism And Hospitality Management

London School of Management
London, UK
06-2005

Business Adm., Public Relations & Marketing Dip.

Cavendish College
London, UK
04-2000

Associate of Arts - Marketing Management

Selçuk University
Konya, Turkiye
06-1997

High School Diploma -

Besiktas Anadolu Lisesi
Istanbul, Turkiye
06-1995

Skills

  • Client relations

  • Ability to manage multiple projects

  • Skilled in creating detailed timelines, setting milestones, and ensuring deadlines are met

  • Clear, effective communication with employees, clients, vendors, and service providers

  • Resourceful in finding creative solutions to complex operational scenarios

  • Strong negotiation and relationship-building skills

  • Asset management

  • Overseeing training

  • Recruitment strategies

Interests

Technology & Innovation: Passionate about staying up-to-date with tech trends, particularly in AI and automation, which enhances problem-solving and strategic thinking

Leadership Development: Actively participate in leadership training seminars and workshops to continuously improve team management skills

Reading & Research: Enjoy reading about leadership, productivity, and industry trends to stay informed and ahead in my field

Accomplishments

Overall Winner of the OTHM Professional Higher Diploma, London, UK.

Timeline

Real Estate Consultant

Bosphorus Life Real Estate
01.2025 - Current

Senior Director of Operations

People & Co. Bespoke Consultancy Services
10.2016 - Current

Food and Beverage Manager

Mercure Istanbul Taksim Hotel, Accor Hotels
03.2014 - 09.2016

Food and Beverage Manager

Noah's Ark Deluxe Hotel & Casino
01.2013 - 03.2014

Food and Beverage Coordinator

Çırağan Palace Kempinski
01.2009 - 12.2012

Director of Events & Client Relations | Partner

Roka Fresh S.A. Catering & Events Services Ltd.
01.2009 - 01.2010

Management Trainee

Compass Group UK & Ireland
11.2007 - 12.2008

Banquet Supervisor

Rhubarb Hospitality Collection
02.2005 - 12.2008

Sales and Marketing Coordinator | Events

Dewan Mushtaq Group Pakistan
10.2002 - 01.2005

Sales and Marketing Assistant

Mars
06.2000 - 08.2002

MBA - Executive MBA

Boğaziçi University

Bachelor of Science - International Tourism And Hospitality Management

Sheffield Hallam University

Bachelor of Arts - Tourism And Hospitality Management

London School of Management

Business Adm., Public Relations & Marketing Dip.

Cavendish College

Associate of Arts - Marketing Management

Selçuk University

High School Diploma -

Besiktas Anadolu Lisesi
Sinem YILDIZDirector Of Operations