Noyan Anıl Yüceler
Ankara
Summary
Dynamic and hospitality-driven professional with proven international experience, including at a Forbes 5-star, AAA Five-Diamond resort in the U.S. Expert in fine dining, front-of-house, and banquet operations, with a strong commitment to delivering outstanding guest experiences. Recently expanded skill set into tech operations within a U.S.-based SaaS company, successfully leading product launches and collaborating directly with executive leadership. Highly adaptable and detail-oriented, seeking to leverage a unique combination of customer service excellence, operational leadership, and tech-savviness.
Overview
6
6
years of professional experience
Work History
Team Lead, Product Launch Specialist
Jotform
03.2025 - Current
- Led 5 major product launches, 4 of which were featured on Product Hunt all ranked in the Top 5
- Co-created Jotform AI Agents launch strategy and influencer collaborations
- Built go-to-market plan with U.S.-based cross-functional growth, marketing, design, and developer teams
- Coordinated sponsored YouTube & social media campaigns with international creators
- Delivered internal and external launch presentations and success tracking
Executive Operations Specialist
Jotform
08.2024 - 03.2025
- Supported CEO & COO with executive scheduling, internal operations, and communications
- Managed Jotform’s podcast operations — scheduled and coordinated 20+ guest interviews of CEO
- Served as Executive Assistant to CEO: handled calendar, logistics, and outreach
- Held employee parties, coordinated F&B operations during events
Technical Support Specialist
Jotform
04.2024 - 08.2024
- Responded to user support tickets and technical issues from 30M+ global users
- Selected for special UX improvement tasks based on performance
- Participated in VP-level meetings to report and suggest fixes for key interface issues
- Completed Jotform Technical Support Bootcamp with top marks
Server, Play at The Broadmoor
The Broadmoor
03.2022 - 09.2022
- Provided fast-paced guest service at the resort’s entertainment venue
- Handled daily volume of 300+ guests, ensuring accuracy and friendliness
- Upsold menu items and resolved guest concerns independently
- Took on closing duties and assisted manager with floor supervision
- Also assisted with banquets and briefly worked as a host at Summit during renovation period
Host, The Grille Golf Club
The Broadmoor
09.2021 - 03.2022
- Greeted and seated guests at a Forbes 5-star golf club restaurant
- Managed reservations, waitlists, and VIP seating coordination
- Trained 3+ new hosts in proper guest interaction and AAA standards
- Communicated directly with kitchen and front-of-house to manage flow
- Also assisted with banquets and briefly worked as a host at Summit during renovation periods
Sales & Marketing Intern
Hilton Ankara
09.2019 - 01.2020
- Supported sales team with B2B offers and client communication
- Helped organize events and liaised with embassies and institutions
- Rotated through different sales functions and CRM tools
Service Coordinator
Nikki Beach
06.2019 - 09.2019
- Managed flow between kitchen, bar, and front of house
- Supervised runners and supported the F&B manager
- Applied upselling strategies and resolved guest complaints in real time
Education
B.A. - Tourism & Hotel Management
Bilkent University
01.2020
Skills
- Guest Service & Restaurant Operations
- Team Leadership & Staff Training
- Communication & Interpersonal Skills
- Adaptability & Multitasking
- Product Launch Management
- Live Demo & Presentation Hosting
- Executive Assistance & Scheduling
Websites
Languages
English – Fluent (C2)
Turkish – Native
Spanish – Intermediate
Russian – Basic
Other Information
- Driver’s License: Class B
- Available for: H2B Visa Sponsorship & Relocation
- Hobbies: Electric Guitar, Fishing, Diving, Forest Hikes, Fashion & Cologne
Timeline
Team Lead, Product Launch Specialist
Jotform
03.2025 - Current
Executive Operations Specialist
Jotform
08.2024 - 03.2025
Technical Support Specialist
Jotform
04.2024 - 08.2024
Server, Play at The Broadmoor
The Broadmoor
03.2022 - 09.2022
Host, The Grille Golf Club
The Broadmoor
09.2021 - 03.2022
Sales & Marketing Intern
Hilton Ankara
09.2019 - 01.2020
Service Coordinator
Nikki Beach
06.2019 - 09.2019
B.A. - Tourism & Hotel Management
Bilkent University