Nour Almashaek
Customer Support Representative
Tripoli,61
Summary
Sharp and energetic Customer Support Representative with 3 years of experience and a strong background in software engineering. Proven success in troubleshooting and handling customer support quickly and efficiently. Bilingual and well-traveled, with excellent active listening and interpersonal skills. Native in Arabic and Amazigh, fluent in English, and proficient (B1) in Turkish and German.
Overview
3
3
years of professional experience
Work History
Customer Support Technician
Zwita Tr
Tripoli
03.2019 - 03.2022
- 3 years of experience in customer support, improving customer satisfaction by promptly addressing and resolving technical issues.
- Balanced workload across email, phone calls, and live chat, maintaining high responsiveness.
- Delivered personalized solutions by actively listening to customers' concerns and adapting problem-solving techniques.
- Collaborated with team members to boost overall productivity and deliver exceptional support service.
Education
Bachelors of Software Engineering -
Tripoli University
Tripoli Libya 04.2001 -
Associate Software Engineering -
Istanbul Arel University
Istanbul Turkey 04.2001 -
Skills
Call center experience
Remote Support
Technical Support
Quadrilingual
Languages
Arabic, Amazigh
Native language
English
Advanced
C1
German
Intermediate
B1
Turkish
Intermediate
B1
Timeline
Customer Support Technician
Zwita Tr
03.2019 - 03.2022
Bachelors of Software Engineering -
Tripoli University
04.2001 -
Associate Software Engineering -
Istanbul Arel University
04.2001 -