NKEM RUTH LOUIS
Customer Service
Lefkosia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Client Service Job Simulation
BNY Mellon Client Service Job Simulation (Forage)
Houston, Texas
10.2024 - 10.2024
- Demonstrated proficiency in ECRM tools, reviewing over 200 client accounts weekly to ensure accurate activity updates and timely documentation.
- Composed detailed call reports based on transcripts, communicating actionable insights that improved client response times by 15%.
- Escalated client requests promptly, reducing resolution times by 20% and increasing overall customer satisfaction scores by 25%.
- Provided exceptional customer service, addressing 50+ daily inquiries with a 95% satisfaction rate, fostering client loyalty.
- Served as the primary point of contact for escalated issues, achieving satisfactory resolutions in 90% of cases, maintaining a high level of client trust.
- Acted as a liaison between clients and internal departments, resolving 85% of queries within the first contact, enhancing the overall customer experience.
- Boosted team efficiency by 30% through the implementation of streamlined workflows and best practices in client service management.
Nursing Intern
Kolan British Hospital
Gonyeli, Nicosia
06.2024 - 09.2024
- Maintained a safe environment for both staff and patients by adhering to infection control protocols, reducing incident rates by 15%.
- Facilitated smooth shift transitions by providing comprehensive report-outs for incoming nurses, enhancing patient continuity of care and reducing handoff errors by 20%.
- Demonstrated excellent time-management skills, effectively balancing the care of 10+ patients per shift with diverse medical needs.
- Contributed to a positive work environment by maintaining a 98% professionalism and teamwork satisfaction rating among peers and supervisors.
- Administered medications safely and accurately, achieving a 100% compliance rate with hospital policies and reducing medication errors to zero.
- Collaborated with fellow interns to develop a streamlined patient handoff process, reducing handoff time by 25% and improving overall efficiency.
- Assisted in the management of complex wounds, achieving a 30% faster healing rate through adherence to advanced wound care protocols.
- Monitored patient vital signs for 15+ patients daily, promptly reporting critical changes, which improved early intervention response rates by 10%.
- Practiced patient care by managing vital signs and providing wound care for 12+ patients per day, leading to a 95% improvement in patient satisfaction scores.
- Prepared and administered medications in strict accordance with established protocols, contributing to a 100% compliance record during internship evaluations.
- Handled specimen collection and ensured timely preparation for transport, reducing lab result delays by 20%.
Food Service Waitress
Lady Burger Restaurant
07.2019 - 07.2021
- Delivered exceptional service to over 200 customers daily in a fast-paced environment, maintaining 98% satisfaction rates through attention to detail and responsiveness
- Streamlined operations during peak hours by coordinating with team members, reducing service delays by 20%
- Trained new employees on customer service best practices, improving team efficiency
Customer Service Assistant
Hi Kidz Supermarket
06.2017 - 05.2019
- Increased sales by 15% by upselling products and enhancing the customer shopping experience
- Handled 100+ daily customer transactions with 100% accuracy and no discrepancies
- Maintained an organized store layout, improving restocking efficiency by 30%
Pharmacy Assistant
Hi Kidz Pharmacy
Lagos, Lagos
05.2016 - 05.2017
- Assisted the pharmacist in dispensing medications and providing accurate instructions to over 50 patients daily, improving medication adherence rates by 20%.
- Managed and organized pharmacy inventory, achieving a 98% accuracy rate in restocking and reducing stock errors by 15%.
- Collaborated with cashiers to process transactions, handling 100+ transactions daily with 100% financial record accuracy.
- Greeted customers and responded to questions, resolving 95% of inquiries on the first contact, contributing to a 98% customer satisfaction score.
- Maintained a clean and organized pharmacy environment, reducing workflow disruptions and enhancing team efficiency by 30%.
- Supported inventory management, monitoring stock levels and expiration dates, reducing expired medication incidents by 25%.
- Counted and labeled prescriptions, processing an average of 150 prescriptions per day with 99% accuracy.
- Assisted pharmacy staff in preparing medications and filling orders, achieving a 20% faster turnaround time for prescription readiness.
- Received and verified medication shipments, ensuring 100% compliance with storage protocols and accuracy against invoices.
- Collaborated with healthcare professionals, addressing 10+ patient inquiries per day regarding medications and dosages, ensuring seamless care.
- Enhanced customer satisfaction through efficient prescription filling services, increasing repeat visits by 15%.
- Delivered exceptional customer service, resolving customer concerns within 5 minutes on average, maintaining a 97% satisfaction rating.
Education
Bachelor of Science - Nursing
Near East University
Nicosia 09.2021 - Current
Skills
Microsoft Office Suite
Outstanding communication skills
Scheduling
Recordkeeping
Client relationships
Project management
Administrative support
Telephone etiquette
Data entry
Customer support
Complaint handling
Critical thinking
Appointment scheduling
Timeline
Client Service Job Simulation
BNY Mellon Client Service Job Simulation (Forage)
10.2024 - 10.2024
Nursing Intern
Kolan British Hospital
06.2024 - 09.2024
Bachelor of Science - Nursing
Near East University
09.2021 - Current
Food Service Waitress
Lady Burger Restaurant
07.2019 - 07.2021
Customer Service Assistant
Hi Kidz Supermarket
06.2017 - 05.2019
Pharmacy Assistant
Hi Kidz Pharmacy
05.2016 - 05.2017
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