Summary
Overview
Work History
Education
Skills
Certification
Cooking , Baking, traveling and reading
Timeline
Generic
Njang Francisca Nayouh Song

Njang Francisca Nayouh Song

Cabin Crew
Istanbul ,Beylikduzu

Summary

Proven track record in enhancing customer satisfaction and retention at Turkeyana CLINIC, leveraging skills in information security and a positive attitude. Excelled in data entry and interpersonal communication, significantly contributing to team success. Demonstrated ability to manage high-volume customer inquiries with efficiency and care.

Overview

8
8
years of professional experience
4
4
Certifications
3
3
Languages

Work History

Patient Care Coordinator

BHT Clinic
02.2025 - Current
  • Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care like physiotherapy and diet control etc.
  • Acted as a knowledgeable resource for patients seeking information about orthopedic surgery and support services available to them in their healthcare journey.
  • Streamlined communication between patients and surgeons ensuring timely responses to inquiries and concerns in Turkish language therefore acting as a translator as well .
  • Took care of patients in person and monitored their healing process after surgery and communicated needs directly to nurses and doctors .

Customer Care Consultant

Clinic Plast
04.2023 - 05.2024
  • Logged call information and solutions provided into internal database.
  • Assisted call-in customers with questions and answer regarding medical information and consultations.

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Customer Sales Representative

Turkeyana CLINIC
04.2022 - 03.2023
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Described product highlights and benefits to help guide purchasing decisions.

English Language Teacher

Nese Erbek
10.2017 - 06.2018
  • Developed overall yearly curriculum for teaching English-language learners based on school and national requirements.
  • Delivered instruction in language arts encompassing reading, grammar, composition, and literature, working with teachers in other subjects to integrate skills across curriculum.
  • Graded students work based on completion, timeliness and accuracy and kept detailed records of grades.
  • Worked one-on-one with students needing individualized attention and developed with special learning plans for struggling people.

Education

Aesthetician - Body Esthetics And Wellness

Akedemi Royal
Istanbul Turkey
06.2025

Project Management - Online Consultancy Services And Management Service

Tritek Consulting Limited
United Kingdom
01.2025

Business Management And Accounting - Business Administration

Istanbul Aydin University
ISTANBUL TURKEY
09.2024

Pastry Chef - Catering And Baking

Royals Sprinkles Baking
Istanbul Turkey
08.2020

Skills

Account updating and project management

Certification

Business Analysis for project managers (Linked in)

Cooking , Baking, traveling and reading

I cultivated the hubby of cooking and baking from my family i spent allot of time in the kitchen cooking different recipes and baking cakes for friend's  its therapeutic because i enjoy doing it  and also strategized  into a business later on in life.

   

Travelling is also one of my hobbies because  i get to  learning and seeing diffrent things in life and going places makes you open to new cultures and information as well which is very therapeutic and a route to many other oppoturnities . which is one of the reasons that made me dream being a flight attendant some day.

  

Reading is a very important aspect of life theres a saying which says *knowledge is found in books and everything  you know and learn know stays with you. Knowledge is power so i read often to educate my self and constantly being aware and leaning new words as a teacher for years its also very required of me . also it helps take away all the outside noise and helps me relax.

Timeline

Patient Care Coordinator

BHT Clinic
02.2025 - Current

Customer Care Consultant

Clinic Plast
04.2023 - 05.2024

Customer Sales Representative

Turkeyana CLINIC
04.2022 - 03.2023

English Language Teacher

Nese Erbek
10.2017 - 06.2018

Aesthetician - Body Esthetics And Wellness

Akedemi Royal

Project Management - Online Consultancy Services And Management Service

Tritek Consulting Limited

Business Management And Accounting - Business Administration

Istanbul Aydin University

Pastry Chef - Catering And Baking

Royals Sprinkles Baking
Njang Francisca Nayouh SongCabin Crew