Summary
Overview
Work History
Education
Skills
Certification
Cooking , Baking, traveling and reading
Languages
Work Preference
Timeline
Generic
Njang Francisca Song Entry Level Flight Attendant

Njang Francisca Song Entry Level Flight Attendant

sales consultant\Customer support
Istanbul,Beylikduzu

Summary

Proven track record in enhancing customer satisfaction and retention at Turkeyana CLINIC, leveraging skills in information security and a positive attitude. Excelled in data entry and interpersonal communication, significantly contributing to team success. Demonstrated ability to manage high-volume customer inquiries with efficiency and care.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Customer Care Consultant

Clinic Plast
04.2023 - 05.2024
  • Logged call information and solutions provided into internal database.
  • Assisted call-in customers with questions and answer regarding medical information and consultations.

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Pastry Chef

My Brand Name (Frankas Cakes)
02.2020 - 01.2024
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • As a self taught home baker and chef Trained new bakery staff and sold my goods locally during covid quarantine and which enhanced my management skills by growing a business.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.

Customer Sales Representative

Turkeyana CLINIC
04.2022 - 03.2023
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Described product highlights and benefits to help guide purchasing decisions.

English Tutor

Elite International Acedemy
02.2021 - 02.2022
  • Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.

English Language Teacher

Nese Erbek
10.2017 - 06.2018
  • Developed overall yearly curriculum for teaching English-language learners based on school and national requirements.
  • Delivered instruction in language arts encompassing reading, grammar, composition, and literature, working with teachers in other subjects to integrate skills across curriculum.
  • Graded students work based on completion, timeliness and accuracy and kept detailed records of grades.
  • Worked one-on-one with students needing individualized attention and developed with special learning plans for struggling people.

Education

Business Management And Accounting - Business Administration

Istanbul Aydin University
ISTANBUL TURKEY
07.2022

Skills

  • Account updating
  • Information Security
  • Data Entry
  • Paperwork Processing

Certification

Business Analysis for project managers (Linked in)

Canva cerficate (Google)

Certified pastry chef at Royal sprinkles cakes Bakery.

TESOL (Teaching English to speakers of other languages)

Cooking , Baking, traveling and reading

I cultivated the hubby of cooking and baking from my family i spent allot of time in the kitchen cooking different recipes and baking cakes for friend's  its therapeutic because i enjoy doing it  and also strategized  into a business later on in life.

   

Travelling is also one of my hobbies because  i get to  learning and seeing diffrent things in life and going places makes you open to new cultures and information as well which is very therapeutic and a route to many other oppoturnities . which is one of the reasons that made me dream being a flight attendant some day.

  

Reading is a very important aspect of life theres a saying which says *knowledge is found in books and everything  you know and learn know stays with you. Knowledge is power so i read often to educate my self and constantly being aware and leaning new words as a teacher for years its also very required of me . also it helps take away all the outside noise and helps me relax.

Languages

English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Turkish
Upper intermediate (B2)

Work Preference

Work Type

Full Time

Important To Me

Career advancement

Timeline

Customer Care Consultant

Clinic Plast
04.2023 - 05.2024

Customer Sales Representative

Turkeyana CLINIC
04.2022 - 03.2023

English Tutor

Elite International Acedemy
02.2021 - 02.2022

Pastry Chef

My Brand Name (Frankas Cakes)
02.2020 - 01.2024

English Language Teacher

Nese Erbek
10.2017 - 06.2018

Customer Service Representative

Business Management And Accounting - Business Administration

Istanbul Aydin University
Njang Francisca Song Entry Level Flight Attendantsales consultant\Customer support