Nikolai Iablonskii

• Retail Excellence - Execute exceptional retail performance to ensure sales and service
• Develop & execute an annual sales plan to deliver the store sales targets whilst meeting budget
• Understand & analyze the business needs, productivity and KPIs and provide business insights
• Drive the daily performance animation through effective communication at store
• Lead the execution of retail excellence standards
• Partner with key stakeholders to leverage knowledge of competitor activity and sales opportunities
• Operational Excellence - Execute exceptional operational performance to ensure quality and quantity
  of stock
• Identify & elevate out of stocks and merchandising needs to drive growth through product assortment
  and presentation optimization
• Own compliance of store operations, health and safety, maintenance and store environment
• Team leadership and planning - Improve the business value through leading talent/ individuals/ teams
  and the optimization of resources
• Align resources to reflect the store needs; traffic, client profile and product potential
• Conduct daily, weekly and monthly team meetings to motivate and engage team
• Talent Management - Acquisition, retention, development and engagement of teams and individuals
• Recruit new team and develop talent pipeline and build succession plans
• Build and develop best in class client centric teams, assess team capabilities & build robust
• Address and action performance management issues in a timely manner through consistent feedback
• Client Experience - Elevate in store experience consistently delivering memorable moments
• Identify and activate new client sources (Business partners, third party / mall partnerships) (Turkey +
  Russia)
• Coach and monitor team cultivation practices with CRM
• Execute events in partnership with PR & gain business alignment with a commercial goal
• Client Development - Deepen the relationship with our customers to drive lifetime loyalty and spend
• Ensure highest levels of in-store luxury experience at all times
• Manage customers issues / complaints
• Product management- budgeting, buying, strategy for 1/2/3 years
• Drive clients base Russia and integrate it in Turkey
• Accompanying TOP clients to different marketing event in France, UAE, Italy, Spain, UK etc.
• June - July 2023 - mission for Forte dei Marmi

* include mission to Kazakhstan, Almaty (September 2022 - February 2023)

www.notumproject.ru
More than 200 successful project
Drive successfully sales management
Lead and develop 65-100 employees
Drive logistic and order processes

• Drive successfully start-up project
• Lead launch and product development
• Managing and motivating staff
• Drive logistics processes
• Engage new clients through partnership in Russia

Flagship Store Manager at TSUM Moscow

• Drive successfully sales management with TO growth for 2 years
• Lead and develop 18-20 sales team
• Engage new clients through partnership, events and animations in the store
• Recruit and develop sales team for new store with updated profile
• Drive reconstruction of the store (the biggest one in Europe)
• Optimize and unify all internal processes
• Lead launch and product development of new categories
  Improve qualitative indicator (repurchase rate, cross selling, conversion, etc.)
• Promote and develop new selling ceremony skills
  Drive logistics processes
• Drive Apple Watch Hermes project at Hermes / Apple GUM store
• Responsible for Customer Service and Mystery shopper project in Russia
• Part of team responsible for Recruitment and Hiring Process
• Part of team responsible Induction process for Russian team

• Managed time efficiently in order to complete all tasks within deadlines.
• Strengthened communication skills through regular interactions with others.
• Organized and detail-oriented with a strong work ethic.
• Worked well in a team setting, providing support and guidance.
• Skilled at working independently and collaboratively in a team environment.