Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Nikki Vaez

Lake Forest,CA

Summary

Skilled User Experience Researcher with background in conducting user testing, usability studies and interviews. Strong skills in interpreting data, designing wireframes and collaborating with cross-functional teams to create user-centric designs. Known for innovative problem-solving approach that impacts user engagement and leads to improved product design.

Overview

11
11
years of professional experience
1
1
Certification

Work History

User Experience Researcher & Designer

Shell Recharge Solutions
Los Angeles
08.2022 - 07.2024
  • Masterfully designed and led UX research initiatives using a blend of qualitative and quantitative methods, enhancing user satisfaction by 7% and driving the development of 3 new products across B2C, B2B, and B2B2C markets
  • Expertly crafted the research plan and design framework for a large-scale, user-centered account management system, aiming to significantly improve internal and external stakeholders' operational efficiency and user interface
  • Collaborated closely with design, engineering, operations, and product teams, facilitating over 25 in-depth interviews that significantly influenced product strategy and user experience improvements, resulting in a 21% increase in user satisfaction
  • Directed UX aspects of cross-functional projects with a keen focus on leadership and adept communication, conducting competitive analysis and industry trend evaluations that strategically influenced product innovation and enhanced the upselling experience by 15%.

UX Program Lead

Solution21 DBA Web Concept Media
Irvine
10.2020 - 08.2022
  • Orchestrated user research initiatives alongside cross-functional teams, delivering a 23% rise in client satisfaction and a 15% drop in churn rate over 6 months by leveraging precise data-driven strategies
  • Conceptualized and executed new data collection strategies to monitor user activity and enhanced design components, resulting in a 35% boost in user engagement and a 20% decrease in support tickets
  • Streamlined project budgeting by implementing advanced forecasting models; achieved 34% cost reduction and completed 60+% of projects ahead of schedule.

Outreach and Engagement Coordinator

Child Foundation
Portland
04.2017 - 03.2019
  • Piloted user-research-driven public events, leading to a 30% increase in participant numbers and a 20% rise in donations through targeted community outreach
  • Collaborated with the marketing team to refine outreach tactics using in-depth user research, leading to an 18% increase in campaign effectiveness and a 25% growth in lead generation
  • Conducted comprehensive research assessments, leading to targeted advocacy strategies; boosted volunteer engagement by 15% and expanded campaign reach by 25%.

Field Research Supervisor

UNHCR
Turkiye
02.2016 - 02.2017
  • Facilitated 900 comprehensive refugee interviews, compiling crucial data that led to a 5% increase in accurate service delivery and judicious resource allocation
  • Revamped interview and survey techniques to align with cultural nuances, boosting participation rates by 8% and providing richer, more accurate data for strategic decision-making
  • Communicated critical research outcomes via three impactful presentations and a thorough 50-page report, driving significant policy adjustments and advocacy enhancements for UNHCR, benefiting refugee communities nationwide.

Field Research Supervisor

Ministry of Family and Social Services
Turkiye
01.2014 - 01.2015
  • Conducted 1,825 interviews with women across Turkey; analyzed data to identify key social issues, resulting in a 15% increase in policy awareness and significant policy improvements
  • Executed thorough research analyses to discover unexpected issues, supporting advocacy initiatives that surged public awareness by 50% and lifted volunteer involvement by 15%
  • Leveraged SPSS statistical evaluations, delivering pivotal findings to top executives; facilitated policy adjustments that optimized decision-making processes and improved overall company performance by 30%.

Education

UX-UI Bootcamp -

UCI
Irvine, California
04.2021

Master of Arts, Sociology -

University of Ankara
Ankara, Turkiye
01.2017

Bachelor of Arts, Translation -

University of UNCR
Tabriz, Iran
09.2009

Skills

  • Service Blueprint
  • Heuristic Evaluation
  • User Flow
  • Wireframing
  • Prototyping
  • Affinity Diagramming
  • Persona Development
  • Journey Mapping
  • User Scenarios
  • Interaction Design
  • Information Architecture
  • Content Strategy
  • Reporting
  • Data Collection
  • Research Planning and Design
  • Survey Design
  • Quantitative Research
  • Qualitative Research
  • Mixed Method Research
  • Contextual Inquiry
  • Ethnographic Research
  • Statistical Analysis
  • Diary Studies
  • Usability Testing
  • Interviews
  • Moderated and Unmoderated Usability Testing
  • Concept Testing
  • Task Analysis
  • A/B Testing
  • Questionnaire Design
  • Risk Management
  • Agile Methodologies
  • Kanban
  • Resource Allocation
  • Stakeholder Management
  • Sketch
  • Figma
  • Adobe XD
  • InVision
  • Miro
  • Design thinking
  • Information architecture
  • Heuristic evaluation
  • Workshop Facilitation
  • User-centered design
  • Remote testing
  • User Experience Testing
  • Website Architecture
  • User Research
  • Agile Methodology
  • Usability and Accessibility
  • Wireframing and Prototype Design
  • Narrative use cases

Certification

  • Enterprise Design Thinking Practitioner - IBM
  • User Experience and Design Thinking - UCI Division of Continuing Education
  • Interface Design - UCI Division of Continuing Education
  • Visual Design - UCI Division of Continuing Education
  • Web Design - UCI Division of Continuing Education
  • Budgeting and Scheduling Projects - UCI Division of Continuing Education
  • Initiating and Planning Projects - UCI Division of Continuing Education
  • Managing Project Risk and Changes - UCI Division of Continuing Education
  • BOLD (Beaverton Organizing and Leadership Development) - City of Beaverton
  • Building Civil Society Cooperation among the Western Balkan Route - European University
  • Gender Equality, Law and Society - Women's Problems Research and Application Center (KASAUM)
  • Advanced UX Research Techniques - Nielsen Norman Group
  • Data-Driven Design - Interaction Design Foundation
  • Emotional Design - Interaction Design Foundation
  • Advanced Prototyping and Interaction Design - Interaction Design Foundation
  • Curiosity Mind - Think like a Master- UCI Division of Continuing Education

Timeline

User Experience Researcher & Designer

Shell Recharge Solutions
08.2022 - 07.2024

UX Program Lead

Solution21 DBA Web Concept Media
10.2020 - 08.2022

Outreach and Engagement Coordinator

Child Foundation
04.2017 - 03.2019

Field Research Supervisor

UNHCR
02.2016 - 02.2017

Field Research Supervisor

Ministry of Family and Social Services
01.2014 - 01.2015

UX-UI Bootcamp -

UCI

Master of Arts, Sociology -

University of Ankara

Bachelor of Arts, Translation -

University of UNCR
Nikki Vaez