NIHAN ERDOGAN
Specialist - Payments Systems
Istanbul
Summary
Familiar with agile working method, experienced in both card issuing and acquiring, detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to utilize and improve my competencies in the development of new payment methods, UI and UX designs.
Overview
14
14
years of professional experience
13
13
years of post-secondary education
6
6
Certifications
1
1
Language
Work History
Agile Team Member - POS Device Solutions
TURKIYE IS BANK INC.
Istanbul
01.2022 - 04.2023
- Acted as an agile team member in product development projects of innovative payment methods of POS devices and mobile payment acceptance channel (Maximum İşyerim) such as Softpos, QR solutions (including TR QR Code) and e-invoice services on POS devices (VUK 507).
- Managed developments of Dynamic Currency Conversion service to improve customer experience on POS devices and ATMs.
- Managed announcement and promotion activities of the products and developments that went live.
- Made presentations to customers and stakeholders on the technical details of POS device solutions and benefits to be counted.
- Took part in analyzing and functional test processes, did analysis and user acceptance test approvals.
- Used IBM SPSS Modeler and internal tools to extract data from the database for reporting purposes.
- Followed regulations of domestic and international authorities and documented details of business processes within the scope of audits.
- Determined effects of software developments on POS applications and enabled POS suppliers to organize their own applications in accordance with the developments.
- Organized work lists of POS suppliers and integrators. Managed planning of third-party partners by determining the priorities in the work list.
- Followed customers' feedback, analyzed information and provided solutions to problems.
- Established and managed relationships with partners and stakeholders.
- Worked closely with team members, listened to feedback to identify issues, and resolved conflicts.
- Worked to provide continuous improvement for the product development lifecycle.
Specialist - Payment Systems / Acquiring
TURKIYE IS BANK INC.
Istanbul
10.2020 - 01.2022
- Updated POS commissions according to reference ratio that released by The Central Bank of the Republic of Turkey.
- Updated domestic interchange commissions according to release of The Interbank Card Center.
- Calculated commission rates of installment and card acceptance application designed for the agricultural sector compatible to the reference ratio of CBRT.
- Determined fees of fixed rate POS.
- Calculated onus, domestic and international card acceptance costs for pricing and profitability management.
- Organized relationships with domestic (CBRT, ICC) and international (card schemes) authorities.
- Took part in the project of payment acceptance with The Instant and Continuous Transfer of Funds (FAST) System via TR QR Code.
- Managed developments designed to improve and automate internal pricing processes.
- Extracted data and reported card acceptance turnover and profit periodically.
Assistant Specialist - Payment Systems / Issuing
TURKIYE IS BANK INC.
Istanbul
05.2015 - 10.2020
- Collaborated with technical teams to analyze, test, and specify product requirements for developments.
- Approved analysis and user acceptance tests.
- Created impact analysis charts to identify stakeholders and related services.
- Managed announcements of the developments and updates to branches and other stakeholders, directed operation units for updated technical processes.
- Took part in frontend designing processes about functions such as card printing and delivering, clearing, authorization, EMV.
- Defined and updated parameters of card infrastructure according to new strategies or changes of legal regulations.
- Created SQL queries in IBM SPSS Modeler and internal tools, extracted data from database for reporting purposes.
- Detected production environment problems through daily dashboard checks, direct technical team to solve the problem, and performed post-solution product checks.
Test Analyst - Data Management
TURKIYE IS BANK INC.
Istanbul
08.2014 - 05.2015
- Operated functional tests of developments in digital banking channels such as mobile banking application (İşCep), internet branch, ATM, call center and branch frontend.
- Created test cases, uploaded to HPQC and run the cases with documentations that display the development work properly.
- Identified bugs and issues within system, directed to development team and retest the case after fix release.
- Worked closely with business unit to develop innovative solutions to functionality issues.
- Fixed identified issues to improve workflows.
Bank Officer - Digital Banking
TURKIYE IS BANK INC.
Istanbul
01.2011 - 08.2014
- Performed banking transactions requested by the customers in call center inbound service.
- Followed stock exchange and inform traders about current buy/sell prices, mediated stock and warrant orders to Borsa Istanbul.
- Informed customers about products such as retail loans, mobile apps in call center outbound service.
- Took part in promotional activities in card cancellation requests.
Sales Engineer
ALI REFRIGERATION AND AIR CONDITIONING SYSTEMS
Istanbul
05.2010 - 09.2010
- Determined costs and prepare customized sales offers, delivered technical sales presentations to prospects and presented benefits and value of products
- Organized support team and directed them to customers that have technical problems with products.
- Recommended changes, improvements, or enhancements in products to product development team based on customer feedback.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
Production Engineer
CICEK ELECTRIC LTD.
Istanbul
08.2009 - 04.2010
- Calculated wind load to detemine the appropriate thickness of sheet metals which have been used for manifacturing lighting poles.
- Managed documentation of work flows and technical drawings for legal audits.
- Managed process for certification of Turkish Standarts Institution.
- Created engineering documentation for manufacturing processes, equipment specifications and change notices.
Education
Associate of Science - Logistics Management
Anadolu University (Open Education Faculty)
Eskişehir 10.2014 - 06.2016
Bachelor of Science - Industrial Engineering
Balıkesir University
Balıkesir 10.2004 - 03.2009
High School Diploma -
Yeşilköy Anatolian High School
Istanbul 09.1997 - 06.2004
Skills
MS Office
Certification
Marketing Academy - Sabanci University
Hobbies
Travelling
Listening to music, attending concerts
Watching movies and theatre
Timeline
Marketing Academy - Sabanci University
12-2022
Agile Team Member - POS Device Solutions
TURKIYE IS BANK INC.
01.2022 - 04.2023
Specialist - Payment Systems / Acquiring
TURKIYE IS BANK INC.
10.2020 - 01.2022
Basic Data Mining with IBM SPSS Modeler
10-2018
DevOps 101 - The Banks Association of Turkey
09-2018
Visual Programming (C#) - ISMEK
05-2018
Advanced Level Excel - ISMEK
02-2018
Interpretation of Macroeconomic Indicators - The Banks Association of Turkey
01-2016
Assistant Specialist - Payment Systems / Issuing
TURKIYE IS BANK INC.
05.2015 - 10.2020
Associate of Science - Logistics Management
Anadolu University (Open Education Faculty)
10.2014 - 06.2016
Test Analyst - Data Management
TURKIYE IS BANK INC.
08.2014 - 05.2015
Bank Officer - Digital Banking
TURKIYE IS BANK INC.
01.2011 - 08.2014
Sales Engineer
ALI REFRIGERATION AND AIR CONDITIONING SYSTEMS
05.2010 - 09.2010
Production Engineer
CICEK ELECTRIC LTD.
08.2009 - 04.2010
Bachelor of Science - Industrial Engineering
Balıkesir University
10.2004 - 03.2009
High School Diploma -
Yeşilköy Anatolian High School
09.1997 - 06.2004