Nihal Babalıoğlu

Responsible housekeeping department,sustainable tourism,team management,staff training programs,opex&capex management,budget planing and control,cleaning and technical plans and schedules,managing guest feedback to ensure guest satisfaction increase social media rating and review scores etc.

• Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.

Responsible housekeeping department (291 rooms and suites)laundry operation.Up to 2000 guest of Confedence rooms and banket facilities and indoor&outdoor 52.000 sqm.Renavation programme,budget,opex ,capex etc.

• Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
• Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
• Led cross-functional teams to complete large-scale projects within tight deadlines while ensuring minimal disruption to guests'' experience.
• Increased staff productivity through continuous process improvement initiatives focused on workflow optimization.

Responciple

• Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
• Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
• Developed and executed preventive maintenance plans for long-term facility upkeep and smooth daily operations.