English
Hi, I’m
Nicoleta Ichim
Cabin Ground Instructor
Bucharest
Summary
Accomplished Cabin Crew Instructor at Corendon Airlines Europe, I excelled in staff education and training, enhancing team performance through effective motivational techniques and emergency procedures. Demonstrated exceptional public speaking and social perceptiveness, achieving significant improvements in in-flight safety and customer satisfaction. Expert in complaint resolution and employee training, I led by example, fostering a culture of excellence and safety.
Overview
6
years of professional experience
4
years of post-secondary education
1
Certification
Work History
Corendon Airlines Europe
Cabin Crew Instructor
12.2022 - Current
Job overview
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored junior employees to improve performance, food safety, and customer service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
- Set positive example for team members by providing high-quality, efficient service.
Corendon Airlies Europe
Senior Cabin Crew Member
05.2019 - 12.2022
Job overview
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Ensured safety and comfort of customers onboard aircraft.
- Answered passenger questions and provided solutions to issues arising during flights.
- Resolved passenger conflicts and medical emergencies during flights.
Corendon Airlines Europe
Cabin Crew Member
04.2018 - 04.2019
Job overview
- Cross-trained shift staff in various tasks by rotating assignments on frequent basis.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Oversaw maintenance of all required equipment and sent it out for required services.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
Education
Bogdan Petriceicu Hasdeu HighschoolBuzau, Romania
High School Diploma
09.2006 - 06.2010
Skills
Staff education and training
Complaint resolution
Public speaking
Workshop coordination
Training material development
Employee training
Passenger Assistance
Flexibility
Technical knowledge
Motivational Techniques
Emergency Procedures
Social Perceptiveness
Assertiveness
In-Flight Safety
Team leadership and supervision
Languages
Advanced
French
Upper intermediate
Spanish
Upper intermediate
Certification
Train The Trainee Course
Timeline
Cabin Crew Instructor
Corendon Airlines Europe
12.2022 - Current
Train The Trainee Course
01-2022
Senior Cabin Crew Member
Corendon Airlies Europe
05.2019 - 12.2022
Cabin Crew Member
Corendon Airlines Europe
04.2018 - 04.2019
Bogdan Petriceicu Hasdeu Highschool
High School Diploma
09.2006 - 06.2010