Nicola Wilson

Working on several very different B2C and B2B campains consecutively, including Severn Trent Water. Demanding and varied role requiring being very organized, adaptable and forward thinking.

• Provided comprehensive support to clients updating CRM precisely, fostering loyalty and repeat business.
• Managed a diverse portfolio of clients, ensuring personalized attention and tailored solutions.
• Achieved high levels of customer satisfaction through proactive communication and timely issue resolution.
• Maintained up-to-date knowledge of product and service changes.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Maintained high call volumes, reached and exceeded bonuses on all campaigns

Working freelance in the Insurance sector for various suppliers on Over 50's plans, Income protection and Life Insurance policies, a new role to me which I really enjoyed.

• Reached and exceeded monthly sales targets consistently through persuasive selling and excellent communication skills.
• Collaborated with team members to increase overall sales performance, sharing best practices and offering support where needed.
• Increased average call duration by refining scripts for better engagement with potential customers.
• Achieved high call volume daily without sacrificing quality or attention to detail during each interaction.
• Participated in regular training sessions to stay up-to-date on product knowledge and enhance selling skills.
• Identified potential upselling opportunities by thoroughly understanding client needs during phone conversations.

• Working in a fast paced telesales and project management company my role is incredibly varied, telesales and monitoring staff with stats, teaching new members of staff CRM systems, writing scripts for each client.
• Ensuring leads are of a high quality and confirming to ensure clients are happy with each appointment booked.
• Undertaking all email and admin duties for clients and internally.
• Managing over 200 calls from customers daily and multiple emails.
• Improving operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
• Increasing overall team productivity by fostering a positive work environment and providing effective leadership.
• Successfully managing organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
• Creating, managing, and executingbusiness plans and communicating company vision and objectives to motivate teams.

• Very busy telesales position and project managing various Insurance clients
• All admin for each client including confirming bookings and call backs, emails, liaising across the company and training new members of staff on all packages
• Using various CRM systems and updating records thoroughly.
• Managed Approximately 200 incoming calls daily from customers
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Planned, designed, and scheduled phases for large projects.

• Teaching adult students of all nationalities from beginner to advanced Oxford University English
• My role required being very organized and proactive, teaching and preparing students in all areas of the curriculum, sitting exams and marking test papers
• Acting as a main class teacher for summer school, also teaching large classes of various levels and age groups
• Pre-planning lessons, activities and teaching EILTS classes.
• Developed innovative lesson plans to engage students in English language learning.
• Prepared and implemented lesson plans covering required course topics.
• Assessed student progress and provided feedback to improve performance and establish academic success.
• Improved classroom management by implementing consistent routines and clear expectations for behavior.

As the company writer and blogger I was responsible for all interviews and articles on the website

• Spent lots of time planning and researching which subsequently contributed to many published articles promoting Turkey, alongside some light entertaining sections
• Researched and interviewed government officials to provide legal information for foreigners
• Multiple trips to government offices as a journalist
• Wrote for and contributed to articles in the Daily Sabah newspaper and more.
• Conducted thorough research on diverse topics, producing well-informed pieces that resonated with readers.
• Organized material to research and complete writing tasks.
• Developed engaging articles for online publications, resulting in increased readership and social media shares.
• Conducted interviews with subject matter experts to generate topics.
• Managed a successful blog, consistently publishing fresh content and generating a loyal reader base.

• Working as the main English teacher I taught basic English to ages 4-8, I planned all lessons and made projects to cater for all students and provide a framework for other teachers
• Teaching Monessori classes in English and providing parents with translations and homework.

• Main role in the companies involved dealing with clients regularly to process sales, help arrange paperwork and follow up any sales enquires online and on the telephone
• Taking clients to view properties both built and off –plan, explaining the plans and information and ensuring the clients understood each step of the process
• Dealing with British partners sending them property information and maintaining strong relationships with them
• Responsible for the company marketing and advertising in various magazines etc
• Organizing several overseas marketing campaigns including arranging the BBC TV to visit us in Cesme filming property sales with clients
• I updated properties and ensured the website was ranking highly on Google and liaised with website designer to ensure websites were operating well and looking professional.

• Working for the private client section of PNP Paribas Bank, my main role was dealing with company management accounts for car sales, ensuring all clients' needs were met at all times
• I was in charge of multiple resources acting as the main client contact
• This was a very fast paced role, with many responsibilities.

• As the Personal Assistant to the managing director my responsibilities included, liaising with pharmaceutical clients to order promotional items and media
• Organizing meetings, preparing speeches and attending pharmaceutical presentations and events
• Presenting speeches in front of large audiences
• Ensuring the smooth running of the managing director's office
• Traveling around the UK and Europe (main conferences were based in Dusseldorf).