NGOZI NANCY OBAJI-ROLAND
Journalism and Media Communication
Waltham Abbey,United Kingdom
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Media Relations Officer (Freelance)
Ifyjoes Foundation
Umuahia, Abia
01.2020 - Current
- Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
- Responded to requests for information from media or designated appropriate spokesperson or information source.
- Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions.
- Created unified messaging of public relations efforts in conjunction with advertising campaigns by working closely with marketing peers.
- Improved operations through consistent hard work and dedication.
Fashion Executive
Blue Shield Empire
Esenyurt, Istanbul
11.2021 - 12.2022
- Recommended, selected and located merchandise for shoppers, engaging politely to establish product needs and wants
- Answered customer questions about products and services, helped locate merchandise and promoted key items
- Maintained understanding of current inventory, merchandising and in-store placement to inform sales strategy
- Built customer loyalty and retention by delivering excellent shopping experiences
- Developed strong rapport with customers and created positive impression of business
- Provided exceptional services and pleasant shopping experiences to retail customers
- Employed strong sales and communication techniques to facilitate 60% increase in sales
- Listened to customer needs and desires to identify and recommend optimal products.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Conducted research, gathered information from multiple sources and presented results.
- Improved operations through consistent hard work and dedication.
News Reporter/News Script Writer
LN247News
Ikeja, Lagos
06.2021 - 09.2021
- Collected data from various sources to determine facts and opinions and fashioned into cohesive story for television or radio broadcast
- Developed news content for online publication, authoring 50 articles every month
- Uploaded breaking news and updates to organization's social media and website accounts
- Managed all aspects of content production for digital properties
- Crafted well-written news stories based on facts and edited content when time and space required it
- Collaborated with producers and management to develop newscasts, promotions and teases
- Introduced content regarding local news, sports and weather in accordance with program outline
- Provided field reporting during major events to gather and share reactions from individuals directly impacted
- Interviewed individuals from all walks of life and all cultures for breaking news stories
- Transcribed interviews for news stories and wrote scripts for TV broadcasting based on interviews
- Researched and produced daily news reports
- Reported on 5 state and local news stories daily, covering politics, current events, sports, and more.
Administrative Manager
Poshclick Portraiture
Victoria Island, Lagos
09.2020 - 03.2021
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained CRM database with customer updates and report generation
- Established team priorities, maintained schedules and monitored performance
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Supervised staff of 10 personnel by implementing company policies, protocols, work rules and disciplinary action
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Maintained store equipment, printers and fax machines
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Personal Assistant
Greenzone Integrated Services
Lekki Ajah, Lagos
12.2019 - 08.2020
- Organized and attended meetings and compiled related documents and reports
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Sourced and ordered office equipment and supplies
- Used discretion when handling confidential information
- Maintained appropriate filing of personal and professional documentation
- Managed over 50 customer calls per day and addressed customer questions, concerns to promote satisfaction and continued business
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Served as point of contact between clients and managerial staff and increased sales by 10.%
Back-end Admin Executive
Itex Integrated Services
Victoria Island, Lagos
02.2018 - 02.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs
- Maintained and managed customer files and databases
- Responded to customer calls and emails to answer questions about products and services
- Resolved concerns with products or services to help with retention and drive sales
- Maintained accurate record-keeping with proactive attention to client information updates
- Coordinated with operations staff to resolve service problems and boost client satisfaction
- Developed and updated databases to handle customer data
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Increased customer satisfaction by resolving issues.
- Maintained excellent attendance record, consistently arriving to work on time.
- Worked with customers to understand needs and provide excellent service.
Front Desk Manager
Itex Integrated Services
Victoria Island, Lagos
06.2014 - 01.2018
- Created, prepared and delivered reports to various departments
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse
- Assessed personnel performance and implemented incentives and team-building events to boost morale
- Assisted HR manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Handled tasks and responsibilities for front office employees during periods of under-staffing.
- Provided services efficiently and with high level of accuracy.
Education
Master of Arts - Journalism and Media Communication
University of Hertfordshire
Hatfield, HRT 01.2023 - Current
B.Sc. - Library and Information Science
Abia State University
Uturu 09.2007 - 08.2011
Skills
Microsoft applications proficiencyGood Telephone EtiquetteCritical ThinkingProblem-SolvingDependable and ResponsiblePlanning and Coordination
Organization and Time Management
Written Communication
Information gathering and analysis
PR strategy development
Problem-Solving
Attention to Detail
Teambuilding
Fashion industry knowledge
Timeline
Master of Arts - Journalism and Media Communication
University of Hertfordshire
01.2023 - Current
Fashion Executive
Blue Shield Empire
11.2021 - 12.2022
News Reporter/News Script Writer
LN247News
06.2021 - 09.2021
Administrative Manager
Poshclick Portraiture
09.2020 - 03.2021
Media Relations Officer (Freelance)
Ifyjoes Foundation
01.2020 - Current
Personal Assistant
Greenzone Integrated Services
12.2019 - 08.2020
Back-end Admin Executive
Itex Integrated Services
02.2018 - 02.2019
Front Desk Manager
Itex Integrated Services
06.2014 - 01.2018
B.Sc. - Library and Information Science
Abia State University
09.2007 - 08.2011