Nevres Türker
Tourism&Hospitality
İstanbul, TURKEY
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Operations Specialist
GL Events Exhibitions
İstanbul
11.2019 - Current
- Motivated and trained employees to maximize team productivity.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Performed preventative maintenance and calibration on equipment and systems to prevent malfunctions and work obstacles.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Compiled training materials for new employees and tracked skill development.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Managed internal operational standards and productivity targets.
Hotel Manager
Rattana Beach Hotel
Phuket
12.2013 - 07.2019
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Prepared bills for customers and delivered to rooms on day of check-out.
- Increased customer service ratings through personable service.
Business Manager
Mezzaluna Italıan Restaurant
İstanbul
06.2009 - 10.2012
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Enhanced and redefined organizational structure to maintain competitive edge across territories.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Assisted with hiring process and training of new employees.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Communicated with customers and vendors positively with particular attention to problem resolution.
Server
Mariott Grande Dunes Resort&Spa
SOUTH CAROLINA
06.2008 - 12.2008
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
Server
Sanıbel Harbour Resort&Spa
FLORIDA
12.2007 - 06.2008
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Swissotel The Bosphorus
İstanbul
12.2003 - 09.2007
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Processed orders and sent to kitchen employees for preparation.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High School Diploma -
Cevat Kocak High School
İstanbul,Turkey 09.1999 - 09.2002
ASSOCIATE DEGREE - Public Relations And Advertising
ANATOLIAN UNIVERSITY
ESKISEHIR 06.2019 - 06.2021
Skills
Customer Relations
Sports,read book
I play soccer and basketball. I finish 2 books a week.
Timeline
Operations Specialist
GL Events Exhibitions
11.2019 - Current
ASSOCIATE DEGREE - Public Relations And Advertising
ANATOLIAN UNIVERSITY
06.2019 - 06.2021
Hotel Manager
Rattana Beach Hotel
12.2013 - 07.2019
Business Manager
Mezzaluna Italıan Restaurant
06.2009 - 10.2012
Server
Mariott Grande Dunes Resort&Spa
06.2008 - 12.2008
Server
Sanıbel Harbour Resort&Spa
12.2007 - 06.2008
Server
Swissotel The Bosphorus
12.2003 - 09.2007
High School Diploma -
Cevat Kocak High School
09.1999 - 09.2002
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