Nergis KURUTAS
Customer Service Specialist
Nilufer
Summary
With the 15 years of experience in the logistics industry, I was responsible for managing customer inquiries, overseeing order processes, and ensuring customer satisfaction. I handled customer feedback, quotations, order approvals, and delivery tracking while coordinating with various departments.These experiences have sharpened my organizational skills and communication abilities.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
Work History
Service and After Sales Support Executive
KARL MAYER TURKEY A.S.
03.2024 - Current
- Company Overview: TEXTILE MACHINERIES
- Effectively managing customer inquiries and requests
- Oversee order processes to ensure customer satisfaction
- Collecting and reporting customer feedback from various communication channels
- Handle quotations and order approvals
- Tracking delivery and purchase orders for spare parts ordered by customers
- Following up technicians working hours reports
- Performing field service quotations and invoicing
- Performing specific reporting related to customer services
- Coordinating with sales, logistics and other departments
Customer Service Executive
ISS GLOBAL FORWARDING
07.2021 - 01.2024
- Company Overview: International Logistic Service Provider, Fully Remote Working
- Leading LCL Export & Import shipments with international/national agents
- Investigating, quoting & planning the most appropriate route for a shipment considering the nature of goods, cost, transit time and security
- Supporting customer tracking of materials
- Controlling supplier invoices and confirming to accounting department
Purchasing & Logistics Specialist
QUAD PLUS AUTOMATION
03.2017 - 05.2019
- Responsible for purchasing of materials requested by engineering project department with the best conditions (price, quality, delivery)
- Leads alternative supplier process
- Preparing requested reports
- Arranges and tracks import/export logistics, including customs clearance process
- Checking vendors invoices and confirming to the accounting department
Customer Representative
DB SCHENKER ARKAS
03.2012 - 07.2015
- Implements and monitors all sea freight import/export operations
- Coordinates end to end operation processes
- Responsible for customer service and follow up shipment status
- Meets and solves customer operational needs, problems and expectations
- Maintains good relationships with agents, carriers and customers
Customer Representative
KUEHNE+NAGEL
07.2009 - 03.2012
- Planning and tracking shipments to meet customer delivery requirements
- Preparing documents
- Responding to sales team questions and enquiries on status of deliveries and freight charges
Customer Representative
ADMIRAL COTAINER LINES
03.2006 - 06.2009
- Coordinating sea freight shipments in the sealine of Turkey-Russia-Ukraine
- Preparing quotations to customers
- Performs face to face and telephone sales calls
- Meets and solves customer operational needs, problems and expectations
Education
Labor Economics & Industrial Relations -
Uludag University
09.1999 - 06.2003
High School - undefined
Bursa Anatolia Girls High School
09.1996 - 06.1999
Business Economics&Professional English - undefined
College of London International Business Studies
01.2005 - 04.2005
Skills
Customer relationship management
Follow-up skills
Product and service solutions
International logistics
ERP systems usage
Pricing Analysis
Professional Business English
Additionaleducationandcertificates
College of London International Business Studies, London, UK, Business Economics & Professional English, 01/01/05, 04/01/05
Timeline
Service and After Sales Support Executive
KARL MAYER TURKEY A.S.
03.2024 - Current
Customer Service Executive
ISS GLOBAL FORWARDING
07.2021 - 01.2024
Purchasing & Logistics Specialist
QUAD PLUS AUTOMATION
03.2017 - 05.2019
Customer Representative
DB SCHENKER ARKAS
03.2012 - 07.2015
Customer Representative
KUEHNE+NAGEL
07.2009 - 03.2012
Customer Representative
ADMIRAL COTAINER LINES
03.2006 - 06.2009
Business Economics&Professional English - undefined
College of London International Business Studies
01.2005 - 04.2005
Labor Economics & Industrial Relations -
Uludag University
09.1999 - 06.2003
High School - undefined
Bursa Anatolia Girls High School
09.1996 - 06.1999
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