Summary
Overview
Work History
Education
Skills
Certification
Exams
Personal Information
Timeline
Generic
Nergis Işıklaklı

Nergis Işıklaklı

Bankacı
Edirne

Summary

Dedicated to delivering outstanding service and unparalleled support, deeply committed to ensuring customer satisfaction. Strong grasp of customer service best practices, excels at finding innovative solutions to effectively address customer needs. Proficient in utilizing a wide range of approaches, strives to provide exceptional service that exceeds expectations.

Overview

2025
2025
years of professional experience
7
7
years of post-secondary education
1
1
Certification
4
4
Languages

Work History

Customer Service Representative

Türk Ekonomi Bankası
4 2019 - Current
  • Company Overview: Banking
  • Monitoring operational processes, handling cash transactions, and executing sales based on individual marketing strategies.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Customer Advisor

Setur Turistik A.Ş.
06.2018 - 08.2018
  • Company Overview: Turizm
  • Supported inventory management initiatives by monitoring stock levels of popular items and communicating with the appropriate departments for timely replenishment.
  • Supported sales efforts by providing accurate information about products or services that matched customer needs.
  • Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.
  • Facilitated smooth transactions for customers by accurately processing orders and payments.
  • Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.

Stajyer Mali Müşavir

Mali Müşavirlik Bürosu
09.2012 - 06.2013
  • Company Overview: Mali Müşavirlik - Muhasebe
  • Mükelleflerin gelir ve gider evraklarının sisteme işlenmesi, beyannamelerin oluşturulması ve gönderilmesi, evrakların klase edilmesi
  • Mali Müşavirlik - Muhasebe

Education

Lisans - İktisat

TrakyaNiversitesi
09.2013 - 01.2021

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Adaptability and flexibility

Complaint resolution

Time management

Customer relations

Team collaboration

Microsoft Excel

Computer proficiency

Information security

Certification

Teknik personel yeterlilik, 12/01/19, Segem

Exams

  • SPK Lisanslama Sınavı, 12/01/21, Sermaye Piyasası Kurulu, 74
  • Teknik Personel Yeterlilik Sınavı, 12/01/19, SEGEM, 80
  • KPSS (Kamu Personeli Seçme Sınavı), 05/01/17, ösym, 79

Personal Information

  • Date of Birth: 12/08/95
  • Gender: Kadın
  • Nationality: Türkiye Cumhuriyeti
  • Driving License: B

Timeline

Customer Advisor

Setur Turistik A.Ş.
06.2018 - 08.2018

Lisans - İktisat

TrakyaNiversitesi
09.2013 - 01.2021

Stajyer Mali Müşavir

Mali Müşavirlik Bürosu
09.2012 - 06.2013
Teknik personel yeterlilik, 12/01/19, Segem

Customer Service Representative

Türk Ekonomi Bankası
4 2019 - Current
Nergis IşıklaklıBankacı