Öner Nokay

• Led a nationwide sales organization of 48 team members, overseeing monthly sales activities generating ₺274M(monthly) in revenue.
• Achieved 22% savings in the discount budget through optimized pricing and negotiation strategies.
• Directed both key account retention and new client acquisition initiatives, ensuring sustainable revenue growth.
• Maintained strong relationships with strategic corporate clients while expanding the portfolio with high-value new accounts.
• Designed and implemented CRM processes for tracking all sales activities, including client visits, proposals, and contract management, enabling real-time performance monitoring.
• Implemented sales process improvements and performance monitoring systems to increase efficiency and profitability.

• Led a nationwide sales organization of 48 team members, overseeing monthly sales activities generating ₺274M(monthly) in revenue.
• Achieved 22% savings in the discount budget through optimized pricing and negotiation strategies.
• Directed both key account retention and new client acquisition initiatives, ensuring sustainable revenue growth.
• Maintained strong relationships with strategic corporate clients while expanding the portfolio with high-value new accounts.
• Designed and implemented CRM processes for tracking all sales activities, including client visits, proposals, and contract management, enabling real-time performance monitoring.
• Implemented sales process improvements and performance monitoring systems to increase efficiency and profitability.

• Joined during the company’s start-up phase as employee #41, building the Corporate Sales function from scratch.
• Acquired 33 corporate clients and 4 major marketplace accounts within the first year, increasing monthly department revenue from ₺0 to ₺9M.
• Managed full client lifecycle: onboarding, integration, contract negotiation, and account growth.
• Maintained client retention despite early-stage service challenges by proactively addressing issues, ensuring regular monthly contact (online and in-person visits), and implementing service improvement initiatives.
• Acted as Product Owner for special projects, coordinating with the software development team to deliver tailored logistics solutions and ensure continuity of service.
• Led a team of 2 managers responsible for new client acquisition targets, overseeing all corporate pricing transitions and price adjustment processes for the client portfolio.
• Designed and implemented CRM processes to track all corporate sales activities, including client visits, proposals, and contract management, enabling real-time visibility and performance analysis.

• Led logistics business development initiatives, increasing cargo revenue from ₺0 to ₺2.2M per month through the 'Platform Pays' model.
• Served as the primary point of contact for all transportation, cargo, and logistics processes, including revenue management and pricing agreements.
• Oversaw NPS performance, cargo complaint rates, and operational KPIs, implementing strategies that improved customer satisfaction.
• Negotiated cargo and logistics contracts, ensuring competitive rates while maintaining service quality.
• Collaborated with the Strategy Department to design and execute growth-focused logistics solutions.

• Led relationships with 12 of the company’s top 50 clients, directly overseeing daily revenue of ₺900K and driving continuous growth.
• Secured 6 additional high-value corporate accounts within 1.5 years, significantly increasing total revenue.
• Managed end-to-end operations and negotiated price adjustment processes, ensuring client retention and long-term partnerships.
• Collaborated cross-functionally to tailor solutions that improved client satisfaction and operational efficiency.

• Managed 16 agencies across 6 provinces, overseeing all revenue and sales activities.
• Turned an underperforming region achieving only 70% of its targets into a top performer, reaching 120% of the annual sales goal.
• Identified local market opportunities and implemented strategies to boost agency performance and customer satisfaction.
• Developed tailored pricing and service packages to drive revenue growth.

• Provided outstanding customer service and support to clients, resolving inquiries efficiently and effectively.

• Developed relationships with customers by providing prompt responses to requests and inquiries.

• Investigated products or markets to determine areas for opportunity.

• Canceled orders based on customer requests, inventory or delivery problems.