Bakery
Neli Nayra Bekgyoz
Psychology / Child Devolopment
Summary
Enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks and training need to be done. Motivated to learn, grow and excel in current work process
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Pastry Baker
Self Employed
Istanbul
03.2020 - 07.2022
- Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
- Personalized creations for holidays, weddings, graduations and personal events.
- Collaborated with vendors and suppliers to obtain quality recipe ingredients while adhering to company budgets.
- Maintained well-organized mise en place to keep work consistent.
- Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Managed in-store, pick-up orders and catering needs.
- Oversaw purchasing, storage and use of kitchen supplies.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
Retail Sales Assistant
Empire A.S
Istanbul
05.2013 - 12.2015
- Used POS system to process sales, returns, online orders and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers with locating and choosing merchandise in store departments.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers and helped with product questions, selections and purchases.
- Worked with loss prevention in monitoring shopper behavior.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Helped customers complete purchases, locate items and join reward programs.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Coached team on effective upselling and cross-selling methods.
- Opened and closed store independently and prepared nightly bank drop for manager.
Restaurant Manager
Lopburi Restaurant
Aberystwyth
09.2012 - 04.2013
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Actively participated in ongoing customer service programs.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
Tourism Consultant
Harekaldiyan Tourism Travel
istanbul
05.2012 - 08.2012
- Implemented automated office systems, optimizing client and data communications as well as records management.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
- Responded to clients' questions, issues and complaints and found appropriate solutions when needed.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Resolved problems, improved operations and provided exceptional service.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Created plans and communicated deadlines to complete projects on time.
English Language Teacher
FAmily
Izmir
06.2011 - 09.2011
- Delivered instruction in language arts encompassing reading, grammar, composition and literature, working with teachers in other subjects to integrate skills across curriculum.
- Authored tests and quizzes to evaluate student learning and comprehension.
- Evaluated student progress to offer recommendations for further development.
- Planned lessons for classroom of [Number] students.
- Worked one-on-one with students needing individualized attention and developed with special learning plans for struggling people.
- Successfully improved [Language]-speaking students' English grammar and vocabulary levels through written and interactive activities.
- Identified students struggling with material and made arrangements to meet one-on-one during study hall or other time periods to provide additional instruction in one-on-one environment.
- Built relationships with students to understand obstacles to learning such as difficult home situations, illness or social hurdles.
- Held parent-teacher conferences to communicate sensitive issues with parents.
- Communicated with parents in person, by email and phone to apprise of student progress, challenges and behavior issues.
- Prepared, administered and corrected weekly tests and examinations to observe student overall performance.
Sales Consultant
Polly Clothing
Aberystwyth
10.2011 - 04.2011
- Created detailed sales presentations to communicate product features and market data.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maximized customer retention by resolving issues quickly.
- Responded to telephone and in-person requests for information.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Followed up with existing customers to provide additional support and address concerns.
Team Leader
FOKS Entertainment
Varna
05.2010 - 09.2010
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Coordinated weekly meetings for internal and external groups.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Led team of [Number] members while providing exceptional customer service.
- Implemented new working processes to deliver multiple improvements.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Bar Staff Member
Pier Pressure
aberystwyth
11.2010 - 03.2010
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Built relationships with vendors to manage orders and negotiate costs.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Followed strict recipes and drink measurements to minimize product used.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Set up glassware, liquor and other necessary supplies for special events.
Tourism Assistant
FOKS Entertainment
Varna
04.2009 - 09.2009
- Guided groups of up to [Number] people on tours of [Facility].
- Participated in team-building activities to enhance working relationships.
- Delivered services to customer locations within specific timeframes.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Tourism Assistant
SVEMA ART
Varna
05.2008 - 09.2008
- Participated in team-building activities to enhance working relationships.
- Built personal relationships with guests to promote positive experiences.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Identified issues, analyzed information and provided solutions to problems.
Tourism Assistant
SVEMA ART
Varna
05.2007 - 09.2007
- Worked with customers to understand needs and provide excellent service.
Clothing Sales Assistant
MOON HEADS
Varna
06.2006 - 09.2006
- Encouraged customers to find accessories and other upsell items to complete ensembles.
- Cleaned, closed and secured store at end of shift.
- Delivered prompt, friendly service to [Type] customers in [Type] store.
- Greeted and served up to [Number] customers per day on entry to [Type] store.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Education
Bachelor of Arts - Childhood Studies And Psychology
Aberystwyth University
Aberystwyth, Wales 09.2010 - 05.2013
High School Diploma -
Professional High School of Fashion Design
Varna, Bulgaria 09.2005 - 05.2010
Skills
French
English
Russian
Turkish
Desserts knowledge
Recipe development
Restaurant background
Cake decorating
Adaptive and creative
Management
Gluten-free baking
Employee training
Accomplishments
- Not Ortalaması 5,25 (6)
- Lke BulgariaŞehir
- Açıklama
- Pozisyon Adı Restaurant Manager
- Firma Adı LOPBURI THAI RESTAURANT
- Başlangıç September 2012
- Firma Sektörü Food
- Lke United Kingdom
- Pozisyon Seviyesi
- Süre (6 Month)
- Bitiş March 2013İş Alanı FoodŞehir Wales - Aberystwyth
- Açıklama
- Manager of a Restaurant, duties include the stock, the working area, checking up and keeping the working place tidy and up to date, organizing the sta s; duty
- Pozisyon Adı Organizatör Yardımcısı
- Firma Adı Harekaldiyan Travel
- Başlangıç May 2012
- Firma Sektörü Tourism-Hotel Management
- Lke Turkey
- Pozisyon Seviyesi Assistant Specialist
- Süre (3 Month)
- Bitiş August 2012İş Alanı MarketingŞehir İstanbul
- Açıklama
- Travel Agency Organization Assistant
- Pozisyon Adı Active Sales Consultant
- Firma Adı Polly Clothing
Interests
Communication
Languages
Psychology
Education
Management
Timeline
Pastry Baker
Self Employed
03.2020 - 07.2022
Retail Sales Assistant
Empire A.S
05.2013 - 12.2015
Restaurant Manager
Lopburi Restaurant
09.2012 - 04.2013
Tourism Consultant
Harekaldiyan Tourism Travel
05.2012 - 08.2012
Sales Consultant
Polly Clothing
10.2011 - 04.2011
English Language Teacher
FAmily
06.2011 - 09.2011
Bar Staff Member
Pier Pressure
11.2010 - 03.2010
Bachelor of Arts - Childhood Studies And Psychology
Aberystwyth University
09.2010 - 05.2013
Team Leader
FOKS Entertainment
05.2010 - 09.2010
Tourism Assistant
FOKS Entertainment
04.2009 - 09.2009
Tourism Assistant
SVEMA ART
05.2008 - 09.2008
Tourism Assistant
SVEMA ART
05.2007 - 09.2007
Clothing Sales Assistant
MOON HEADS
06.2006 - 09.2006
High School Diploma -
Professional High School of Fashion Design
09.2005 - 05.2010