Nazan Özger
Global Procurement Specialist
İstanbul
Summary
In short term, getting a better career opportunity in a procurement manager positions and working with teams , provider and suppliers worldwide where I can maximize my people-oriented experience, communication skills, and problem solving abilities. In mid-long term, I aim to add value to my expertise and get better knowledge marketing area in that position. At the long term, Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to achieve the goals.
I am a hardworking and highly motivated employee with high energy, always on the go, getting things moving reviewing were we are at end looking at ways to get better to evolve and change. I believe that I am very well qualified and skilled for global procurement specialist including all related works covering also financial part. My personality likes success without any compromising and would like to improve my skills as much as I can.
I always focus find solutions at any critical points.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Specialist
Flint Group
05.2023 - Current
- Professionally experienced control incoming orders and customer satisfaction area, Generate sales leads, Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution, Excellent communication and interpersonal skills, Strong attention to detail and a customer-eccentric approach, Providing flexibility service options for customer request
- Follow up of goods in transit in touch with vendors, Import process including checking regulations & taxes with customs broker, Exporting progress, completed required document for export sales and make sure clients received items from abroad,
- Ensure all customer orders are processed, work with other departments as needed to effectively provide service required to customers & working closely with team to ensure that customers receive all orders within delivery lead-time, Controlling service measurement of external and internal customer reliability and flexibility transfers on time orders,
- Building good working relationship with customers and being fully customer focused by understanding their needs of each individual customer including recognizing customer order patterns, Process customer consignment stocks at month end, consolidate stocks, create / process invoice(s) (both consignment and standard) and understanding difference between two,
- Investigating and processing customer complaints and invoice queries, which may include an accurate and timely creation of credit notes. Ensure submission of complaints within appropriate time and resolved within appropriate time,
- Exporting progress, completed required document for export sales and make sure clients received items from abroad
Supply Chain Specialist
Flint Group
04.2020 - 05.2022
- Stock Control and Purchase planning between ICO companies and third companies, Attend OPS and MDI meeting and Provides general reporting support to Operations manager as required, Any other task assigned by Operations Manager
- Reduced order lead times with streamlined procurement processes for increased customer satisfaction.
- Improved supply chain customer satisfaction ratings through efficient problem resolution.
- Implemented efficient inventory management systems to monitor stock levels, reduce waste, and optimize turnover rates.
- Controlling standard documentations related to import/export activities to ensure ongoing purchasing orders
- Optimized supply chain management for production by analyzing logistics processes and recommending improvements.
- Reduced transaction costs for clients by negotiating favorable rates with providers.
Customer Service Representative and Administration
Xeikon
09.2019 - 06.2023
- Follow up stocks and product availability, Material planning of Xeikon items, Purchasing of non-business related goods and services & FG, Follow up of goods in transit in touch with vendors, Import process including checking regulations & taxes with customs broker, Inbound transactions
- Check list, booking of inventory, Placing customer orders, Org
- Improved, standardized and documented planning and scheduling processes. Outbound deliveries, following OTIF–On time in full, Controlling vendor invoices and client acc
- Statements, Follow up payment plans together with HQ finance, All administrative works related with Xeikon, Follow up accounting SAP records, payment plans and tax issues
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Reduced order lead times with streamlined procurement processes for increased customer satisfaction.
- Maintained optimal inventory levels to meet operational requirements.
- Oversaw demand planning, purchasing, and logistics.
General Administration Assistant
Flint Group
04.2019 - 04.2020
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Hotel and travel bookings, Managing and ordering of all office and canteen supplies and PPE (personal protection equipment) supplies, Provides general reporting support to Operations manager as required, Supervising general cleaning services including supplies and cleaning standards, Maintaining meeting rooms reservation schedules, Back up customer service duties like order entry and invoicing, Any other task assigned by Operations Manager
Director of Management
Monteiro Boxing Sports Academy
03.2015 - 07.2017
- Owner of the business, Responsible of management and developing business, Advertisements, introducing business at local area building website and using online tools, social medias, Accounting, budgeting, Administration, Set up successful business in Manchester, Planning running business program, Organising events for boxing matching
Project Manager and Accounting administration
Euro solar Europe Ltd
01.2014 - 03.2015
- 3 different companies together, Pino Design & Built, Eye Track Ltd, Eurosolar Europe Ltd, Recording all invoice and receipt and do sales invoice, Applying VAT, record bank statements etc..., Controlling purchase account, Preparing purchase older, Give orders and control stock for solar panel installation process, Control weekly wages and payment of employees, Follow up solar clients operation files for each application and applied behalf of them with authorisation, Operation plan for installation Solar Panels, Controlling all employees working plans daily, Preparing agreements and deal with clients, Organisation of daily plans
Expat Consultant (Adviser)
Solutions Relocations & Org. Management Consulting Ltd
09.2011 - 12.2012
- Expatriate services for foreign people as work permit, residence permit, all type of organisations for expat programs to get their life by the easiest way in order to live in Turkey, Assistance Service Organisations, Administrative Support, Event Organisations, Requirements Service Organisations etc.
Store Manager – Accountant
Nida Yapı Market & Dek.ltd.Şti
09.2000 - 03.2007
- Ceramics and buildings material selling, Responsible for the development, delivery and evaluation of long term marketing strategies and plans, Managing the production of marketing materials, including leaflets, posters Planning and supporting the brand marketing activities to agreed budgets and time scales, Organizing and attending events and exhibitions, Sales and Sales planning, Market and competitor analysis, Monitoring of sales development, Definition of model, strategy and prince level in close connection with the sales organisations, Budgeting
Accountant
Dogrusöz Makina A.Ş.
01.1999 - 01.2000
- Basic Accounting record and Payment plant for Vendor, Payroll
Education
Import&Export Operations Specialist -
University of Bahcesehir (BAUSEM)
Istanbul02.2022
MBA (Master Business Administration) - Financial Management
University of Wales
07.2009 - 05.2011
Pre Master degree - Swot analyse, Business Planning, Marketing Plan Operation Management
Kensington Collage of Business
01.2008 - 04.2009
Studying English Advanced Level - undefined
Kensington Collage of Business
01.2008 - 04.2007
Studying English Upper intermediate Level - undefined
Universal English Course
01.2008 - 04.2007
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Süleyman Nazif High School
01.1994 - 04.1997
Skills
Activities
Reading
Travelling
Camping
Boxing
Movies
Timeline
Customer Service Specialist
Flint Group
05.2023 - Current
Supply Chain Specialist
Flint Group
04.2020 - 05.2022
Customer Service Representative and Administration
Xeikon
09.2019 - 06.2023
General Administration Assistant
Flint Group
04.2019 - 04.2020
Director of Management
Monteiro Boxing Sports Academy
03.2015 - 07.2017
Project Manager and Accounting administration
Euro solar Europe Ltd
01.2014 - 03.2015
Expat Consultant (Adviser)
Solutions Relocations & Org. Management Consulting Ltd
09.2011 - 12.2012
MBA (Master Business Administration) - Financial Management
University of Wales
07.2009 - 05.2011
Pre Master degree - Swot analyse, Business Planning, Marketing Plan Operation Management
Kensington Collage of Business
01.2008 - 04.2009
Studying English Advanced Level - undefined
Kensington Collage of Business
01.2008 - 04.2007
Studying English Upper intermediate Level - undefined
Universal English Course
01.2008 - 04.2007
Store Manager – Accountant
Nida Yapı Market & Dek.ltd.Şti
09.2000 - 03.2007
Accountant
Dogrusöz Makina A.Ş.
01.1999 - 01.2000
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Süleyman Nazif High School
01.1994 - 04.1997
Import&Export Operations Specialist -
University of Bahcesehir (BAUSEM)