Dynamic Export Manager with a proven track record at Makro Makina, enhancing profit margins and expanding market presence through strategic export strategies and exceptional customer support. Skilled in documentation and interpersonal communication, I led teams to achieve targets and foster long-term business collaborations. My approach blends analytical thinking with cultural awareness, driving continuous improvement and operational efficiency.
Hi, I’m
nawel Metmati
Export Manager
Istanbul,34
Summary
Overview
10
years of professional experience
4
Languages
Work History
Makro MakinaKuyumcukent
Export Manager
02.2021 - 07.2024
Job overview
- Negotiated favorable contract terms to maximize profit margins while maintaining high-quality standards.
- Enhanced customer satisfaction by providing exceptional support and resolving issues promptly.
- Designed export strategies to meet project delivery requirements.
- Managed complex logistics for timely delivery of goods, ensuring optimal shipment conditions were maintained.
- Expanded export market presence by identifying and securing new business opportunities.
- Coordinated sales forecasts and inventory management to ensure adequate stock levels for prompt fulfillment of customer orders.
- Monitored economic/political developments within designated regions that could potentially impact exports; proactively addressed any potential challenges or risks.
- Developed strong relationships with international partners, fostering long-term business collaborations.
- Led a team of export professionals, providing guidance and coaching to enhance performance and achieve targets.
- Organized participation in international trade shows, promoting company products/services to potential clients worldwide.
- Developed market development plan for Type range of products for defined regions.
- Streamlined export processes, reducing operational costs and improving efficiency.
- Optimized supply chain operations by collaborating closely with suppliers, carriers, freight forwarders, customs brokers, and other key stakeholders involved in the export process.
- Processed company's import permit and export license processes.
- Implemented continuous improvement initiatives, streamlining operations and enhancing overall productivity in the export department.
- Developed and delivered comprehensive training programs to the team for enhancing knowledge on export procedures, regulations, and best practices.
- Analyzed competitors'' strategies and adjusted approach as needed to maintain a competitive edge in the global marketplace.
- Compiled purchase orders to post international shipments in company logs.
- Increased brand awareness through targeted marketing campaigns tailored specifically for international markets.
- Conducted thorough market research to identify trends and opportunities in target regions for export expansion.
- Gathered market intelligence and provided guidance to Type and Type team to promote Type products overseas.
- Maintained compliance with all applicable laws, regulations, and industry best practices pertaining to international trade activities.
- Administered export of Type products for compliance with company and customs export policies.
- Advised customers on transportation options, types of carriers or shipping routes.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Coordinated with shipping and transport companies on behalf of clients.
- Insured cargo against loss, damage or pilferage.
- Researched and prepared product cost and trade compliance reviews for clients.
Özkan Tekstil Merter,Istanbul
Export Manager
11.2019 - 07.2021
Job overview
- Maintained accurate records/documentation related to all aspects of exports—ensuring full traceability during audits/inspections as needed.
- Prepared various import, export and supplier forms for customs submittal.
- Negotiated favorable contract terms to maximize profit margins while maintaining high-quality standards.
- Enhanced customer satisfaction by providing exceptional support and resolving issues promptly.
- Managed complex logistics for timely delivery of goods, ensuring optimal shipment conditions were maintained.
- Accelerated revenue growth with the development and implementation of effective export strategies.
- Coordinated sales forecasts and inventory management to ensure adequate stock levels for prompt fulfillment of customer orders.
- Monitored economic/political developments within designated regions that could potentially impact exports; proactively addressed any potential challenges or risks.
- Developed strong relationships with international partners, fostering long-term business collaborations.
- Led a team of export professionals, providing guidance and coaching to enhance performance and achieve targets.
- Organized participation in international trade shows, promoting company products/services to potential clients worldwide.
- Developed market development plan for Type range of products for defined regions.
- Streamlined export processes, reducing operational costs and improving efficiency.
- Implemented continuous improvement initiatives, streamlining operations and enhancing overall productivity in the export department.
- Compiled purchase orders to post international shipments in company logs.
- Conducted thorough market research to identify trends and opportunities in target regions for export expansion.
- Maintained compliance with all applicable laws, regulations, and industry best practices pertaining to international trade activities.
- Advised customers on transportation options, types of carriers or shipping routes.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Coordinated with shipping and transport companies on behalf of clients.
- Insured cargo against loss, damage or pilferage.
- Researched and prepared product cost and trade compliance reviews for clients.
Magic LightingAlgiers, Algeria
Point of Sale Manager
11.2016 - 09.2019
Job overview
- Streamlined inventory management for improved product availability and reduced stock discrepancies.
- Spearheaded the adoption of new payment technologies for increased convenience and faster transaction processing times for customers.
- Enhanced customer satisfaction by implementing efficient Point of Sale systems and processes.
- Analyzed sales trends to inform merchandising decisions, optimizing product placement for maximum revenue generation.
- Implemented loss prevention strategies, resulting in a reduction of shrinkage and increased store profitability.
- Boosted team morale by promoting a positive work environment and recognizing outstanding performance regularly.
- Implemented processes to track customer feedback regarding their shopping experience, using insights to improve service quality continually.
- Improved sales performance through targeted analysis of transaction data and the development of tailored promotions.
Nielson CommunicationsAlgeria
Supervisor of Operations
10.2015 - 10.2016
Job overview
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
EventsionsAlgeria
Hostes
10.2014 - 10.2015
Job overview
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
Education
Ziania High SchoolCherchell Tipaza Algeria
Baccaloreat En Lettre Langues Étrangères from Lettre Et Langues Étrangères
06.2015
University Overview
Skills
Reporting abilities
Accomplishments
Accomplishments
- Supervised team of Number staff members.
- Collaborated with team of Number in the development of Project name.
- Achieved Result through effectively helping with Task.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Export Manager
Makro Makina
02.2021 - 07.2024
Export Manager
Özkan Tekstil
11.2019 - 07.2021
Point of Sale Manager
Magic Lighting
11.2016 - 09.2019
Supervisor of Operations
Nielson Communications
10.2015 - 10.2016
Hostes
Eventsions
10.2014 - 10.2015
Ziania High School
Baccaloreat En Lettre Langues Étrangères from Lettre Et Langues Étrangères