Nawar Alkheder
Cologne
Summary
Energetic professional with excellent communication and leadership skills. Experienced in developing and executing strategies to improve guest services, increase occupancy rates and reduce expenses. Skilled in developing customer relationships and ensuring customer satisfaction. Dedicated to providing the highest level of hospitality service.
Overview
13
13
years of professional experience
38
38
years of post-secondary education
3
3
Languages
Work History
Hotel Night Manager
NH Hotels Altstadt
11.2023 - 03.2024
- Delegated tasks to team members to optimize productivity
- Trained new hires on operational procedures, policies and best practices for working the night shift
- Communicated with managers regarding staffing levels and team member performance
- Helped customers with questions, problems and complaints in person and via telephone
- Conducted regular inventory checks to ensure adequate stock levels throughout the night
- Maintained a safe environment by enforcing security protocols and responding to emergency situations
- Developed positive customer relationships through friendly greetings and excellent service
- Utilized problem-solving techniques to address challenges with customers or employees during the overnight shift
- Wrote shift reports to document incidents, accidents and injuries
- Generated weekly and monthly reports on sales volume, occupancy rates, staffing levels and other relevant data points for management review
- Reviewed financial statements and activity reports to measure productivity and goal achievement.
- Oversaw all front desk operations during nighttime hours, ensuring smooth check-in/check-out processes for guests.
Hotel Night Auditor
BENSDESK GmbH
11.2022 - 11.2023
- Established effective communication channels between departments to ensure smooth operations
- Maintained accurate records of daily transactions, ensuring data accuracy at all times
- Ensured compliance with health and safety regulations, minimizing risk for staff and guests alike
- Handled cash deposits in accordance with company policy while adhering to strict security protocols
- Utilized problem-solving skills when dealing with difficult customers or unexpected situations
- Coordinated closely with housekeeping staff regarding room availability status updates
- Monitored security cameras to identify suspicious activities or potential hazards
- Provided exceptional customer service, resolving all guest complaints in an efficient and professional manner
- Conducted nightly inspections of the property, addressing any issues that may arise quickly and efficiently
- Performed night audit duties including balancing accounts, reconciling discrepancies and completing paperwork
- Assessed staffing needs for each shift based on forecasted occupancy levels
- Observed and monitored staff performance to promote efficient operations and adhere to facility's policies and procedures
- Performed daily audits of hotel accounts and cash handling procedures to ensure accuracy and compliance with established policies
- Conducted training for new employees on the operational procedures, policies, and best practices for night shift work
- Stocked inventory items necessary for efficient operation of the night audit department.
Receptionist
Hotel Königshof The Art House
04.2018 - 01.2019
- Greeted visitors warmly and ensured they had a positive experience
- Handled cash and credit card payments with accuracy
- Answered phones professionally in accordance with organizational protocols
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Assisted with administrative tasks such as filing documents, copying materials
- Provided superior customer service by responding to inquiries in an efficient and friendly manner
- Displayed pleasant and professional voice and demeanor, positively representing organization
- Developed effective working relationships with clients to ensure satisfaction with services provided.
Security Officer
CPS Security GmbH
02.2018 - 09.2018
- Patrolled premises regularly to maintain order and establish security presence
- Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner
- Enforced safety regulations, policies and procedures to ensure a safe environment.
- Responded quickly to emergency situations to assess and deflect issues.
Internship in Television Directing Department
Westdeutscher Rundfunk (WDR)
01.2017 - 02.2017
- Assist directors and production staff in the planning and execution of television shows, including pre-production meetings, rehearsals, and live broadcasts
- Support the coordination of shooting schedules, script breakdowns, and logistical planning to ensure smooth production flow
- Participate in creative discussions and contribute ideas for show segments, script improvements, and visual storytelling techniques
- Operate production equipment under supervision, such as cameras, sound equipment, and editing software, to gain practical experience
- Perform administrative tasks as needed, such as managing inventories of equipment, organizing digital files, and maintaining production paperwork
- Engage in learning opportunities to understand directing strategies, camera operations, and the overall television production environment.
Writer
Freelancer
1 2013 - 2 2015
Salesman and customer advisor
Kheder Optics
01.2011 - 05.2014
Education
Business English -
Arizona State University
04.2001 - 05.2024
Emotional And Social Intelligence
University of California, Davis
04.2024
Advanced Search Engine Optimization Strategies in Marketing -
University of California, Davis
05.2024
E-commerce -
Lernen Bohlscheid-Academy For Educational Projects
Cologne, Germany 05.2021 - 05.2022
Brand Management: Aligning Business, Brand and Behaviour - undefined
University of London & London Business School
Commercial preparation course in E-commerce - undefined
Lernen Bohlscheid-Academy for Educational Projects
What is Social? in Marketing - undefined
Northwestern University
Marketing in a Digital World - undefined
University of Illinois at Urbana-Champaign
Social Media Management - undefined
Facebook
E-Marketing - Bezahltes digitales Kampagnenmanagement - undefined
Edraak Lernplattform
Training Preparation -
Jugendbüro Kellerladen E.V.
Cologne, GermanyBasics of Online Marketing -
Google Future Workshop
09.2019
Training on social and professional competencies -
Joblinge Gemeinnützige AG
Cologne, GermanyHigh School Diploma -
Bezirksregierung Köln
Cologne, Germany 04.2001 - 04.2015
Skills
Event coordination
Complaint handling
Customer service excellence
Time management
Hotel operations knowledge
Attention to Detail
Interpersonal Communication
Networking skills
Marketing strategies
Websites
References
References available upon request
Timeline
Hotel Night Manager
NH Hotels Altstadt
11.2023 - 03.2024
Hotel Night Auditor
BENSDESK GmbH
11.2022 - 11.2023
E-commerce -
Lernen Bohlscheid-Academy For Educational Projects
05.2021 - 05.2022
Receptionist
Hotel Königshof The Art House
04.2018 - 01.2019
Security Officer
CPS Security GmbH
02.2018 - 09.2018
Internship in Television Directing Department
Westdeutscher Rundfunk (WDR)
01.2017 - 02.2017
Salesman and customer advisor
Kheder Optics
01.2011 - 05.2014
Business English -
Arizona State University
04.2001 - 05.2024
High School Diploma -
Bezirksregierung Köln
04.2001 - 04.2015
Writer
Freelancer
1 2013 - 2 2015
Emotional And Social Intelligence
University of California, Davis
Advanced Search Engine Optimization Strategies in Marketing -
University of California, Davis
Brand Management: Aligning Business, Brand and Behaviour - undefined
University of London & London Business School
Commercial preparation course in E-commerce - undefined
Lernen Bohlscheid-Academy for Educational Projects
What is Social? in Marketing - undefined
Northwestern University
Marketing in a Digital World - undefined
University of Illinois at Urbana-Champaign
Social Media Management - undefined
Facebook
E-Marketing - Bezahltes digitales Kampagnenmanagement - undefined
Edraak Lernplattform
Training Preparation -
Jugendbüro Kellerladen E.V.
Basics of Online Marketing -
Google Future Workshop
Training on social and professional competencies -
Joblinge Gemeinnützige AG