Natalia Kornienko
Summary
I am a responsible and collaborative professional with strong management and operations skills spanning various industries, including large corporate holdings and startups. My expertise encompasses multiple areas, including HR, marketing, and sales operations. I am results-oriented, capable of taking calculated risks, and skilled in conducting logical analysis of cases.
Overview
13
13
years of professional experience
11
11
years of post-secondary education
Work history
Sales and Business Development Manager
LLC Conspar
Ankara, Turkey
01.2025 - 12.2025
- Managing export sales operations, maintaining strong relationships with key clients and exploring opportunities to expand business internationally.
- Building and maintaining strong, long-term customer relationships to ensure satisfaction and repeat business.
- Prepare quotations and manage the processing of spare parts sales orders efficiently and accurately.
- Coordinate with suppliers, logistics partners, and service teams to ensure smooth and timely order fulfillment.
- Manage international shipments, handling administrative and operational tasks to support daily business activities.
- Identify new business opportunities and contribute to the growth of export sales through market research and client development.
- Conspar is international supplier of concrete equipment and spare parts for the construction sector.
- Negotiated contracts with vendors to secure best possible terms.
CRM and Business Development Manager
LLC Avios Global
Ankara, Turkey
01.2024 - 01.2025
- Managed and grown relationships with exclusive clients, ensuring high-quality service and satisfaction while exploring new business opportunities.
- Build and main strong, long-term relationships with key clients to ensure satisfaction and retention.
- Conduct direct sales activities, including cold calling (managed over 30 customer calls per day) and cold emailing.
- Reviewed CRM statistics to assess client relationships and identify opportunities for growth and development.
- Prepared Excel reports, manage data for client meetings and updates.
- Attend international industry expositions to represent the company, build industry networks, and connect with potential new clients.
- Avios Global is International supplier trading company of spare parts for the aviation and defense sectors.
CRM Manager
LCC 5StarPlumbing
Sacramento, USA
01.2020 - 01.2024
- Providing analytics support by working with two CRM systems (KommoCRM, HouseCallPro) to enhance business operations.
- Monitor customer KPIs and ensuring clarity of business goals across sales teams.
- Track and maintain data integrity within the CRM system, ensuring accurate and up-to-date information.
- Managed reporting duties, including daily and monthly reports, providing analysis insights across sales teams.
- Enhanced overall performance and promoted transparency in daily operations and projects through communication with different stakeholders across the business.
- Proactively conducting thorough sales data assessments to identify and rectify potential issues and improvements.
- Supervise lead closure for B2B and B2C customers, ensuring timely closure of leads and smooth progression of sales transactions within the sales team.
- Managed the project of testing initiative to broaden customer groups through personalized customer segmentation strategies and targeted marketing campaigns.
- 5StarPlumbing offers comprehensive plumbing services in Sacramento and San Jose.
B2B Customer Care Manager
Ostrovok.ru
01.2017 - 01.2020
- Spearheaded customer care and streamlined communications with suppliers, hotels, and tourist agents, ensuring seamless interactions and bolstering client relationships.
- Provided expert consultation to B2B clients, optimizing their reservations by offering additional services such as breakfast options, transfers, and flexible check-in/check-out timings, enhancing customer satisfaction and increased revenue.
- Advised B2B clients on reservation enhancements, boosting satisfaction and revenue.
- Proactively engaged in pre-sales upselling of bookings, successfully maximizing revenue while delivering added value to clients.
- Leveraged the company's CRM system to efficiently manage daily operations, enhancing workflow efficiency and data-driven decision-making for improved overall performance.
- Ostrovok.ru is an online hotel booking service with properties in 220 countries and territories worldwide.
Office Manager
Alta Genetics Russia
Moscow
01.2015 - 01.2016
- Efficiently organized office operations, including procurement and maintenance of office supplies and equipment.
- Handled business correspondence and efficiently managed the reception and distribution of calls.
- Managed documentation control, organized folders, and ensured the systematic tracking of documents by creating and maintaining document register logs.
- Managed external meetings, providing travel support, coordinating arrangements for foreign visitors and clients, and offering spontaneous translation services during travel and meetings.
- Supported the company website by regularly updating information and managing audiovisual content.
- Provided accounting support, including the preparation of bills and invoices.
- Alta Genetics Russia is the largest importer of foreign sperm products in Russia.
Customer Service Manager
Evraz
Moscow
01.2013 - 01.2014
- Efficiently handled reception duties, call distribution, and concurrently performed secretary responsibilities.
- Communication with clients, advising and directing according to the practice on CRM methodology.
- Managed documentation control, organized folders, and ensured the systematic tracking of contracts and additional agreements by creating and maintaining document register logs.
- Performance of customer survey search via internal calls and reporting in Excel tables.
- Prepared analytical and information materials for sales managers.
- EVRAZ is a vertically integrated steel, mining and vanadium business with operations in Russia, the United States, Canada and Europe countries.
Education
Teacher - Russian Language and Literature
Irkutsk State Educational University
01.2002 - 01.2008
Psychologist -
The Moscow Sociological University
01.2002 - 01.2007
Skills
- Customer Relationship Management (CRM)
- Sales
- Business Development
- Organizational Skills
- Customer Support
- Communication
- Social Media Marketing
- Teamwork
- Google Ads
- Google Docs
- Google Analytics
- Microsoft office
Languages
English
Russian
Turkish
Timeline
Sales and Business Development Manager
LLC Conspar
01.2025 - 12.2025
CRM and Business Development Manager
LLC Avios Global
01.2024 - 01.2025
CRM Manager
LCC 5StarPlumbing
01.2020 - 01.2024
B2B Customer Care Manager
Ostrovok.ru
01.2017 - 01.2020
Office Manager
Alta Genetics Russia
01.2015 - 01.2016
Customer Service Manager
Evraz
01.2013 - 01.2014
Teacher - Russian Language and Literature
Irkutsk State Educational University
01.2002 - 01.2008
Psychologist -
The Moscow Sociological University
01.2002 - 01.2007