Narayan Bhandari
ASSISTANT MANAGER
Abu Dhabi,Abu Dhabi
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
CUSTOMER SERVICE MANAGER
Virgin Megastore
07.2017 - Current
- Overseeing and assessing customer service staffs activities, and providing them with regular performance related feedback.
- Planning and monitoring daily activities of customer service operation.
- Training & Delegating tasks to staff in area of customer service and company policies.
- Managing Cashier coverage and customer flow to ensure proficient customer service.
- Monitoring and authenticating returns, exchanges and voids.
- Investigating and solving customer related complaints.
- Performing all administration related tasks in the store.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
PRIMARY CASHIER
Virgin Megastore
12.2015 - 06.2017
- Maintaining a positive work environment for all cashiers.
- Resolving cash tills at the end of every shift.
- Managing and performing all check-out functions.
- Listen to customer complaints and questions and refer them to the assistant manager when required.
- Handling the after sales/ warranty related cases.
- Ensure all stations have adequate cash and change at all times.
SALES ASSOCIATE
American Eagle Outfitters
09.2014 - 08.2015
- Greeting customers and providing outstanding customer service.
- Achieving established goals.
- Directing customers to merchandise within the store.
- Contributing in increasing store sales.
- Introducing promotions and opportunities to customers.
- Cross-selling & Up-selling products to increase revenue.
Education
High School Diploma -
National Integrated College
Kathmandu, Nepal 03.2006 - 04.2008
Skills
- Decision Making
- Leadership Skills
- Microsoft Office
- Ability to Work Under Pressure
- Ability to Multitask
- Effective Time Management
- Adaptability
- Communication Skills
- Customer Service
- Cash Management
- Stock Management
- Coordinate Schedules
- Staff Management
- Financial Reporting
- Key Performance Indicators
- Workflow optimization
- Customer relationship management (CRM)
- Problem-solving
- Training and mentoring
- Complaint resolution
Timeline
CUSTOMER SERVICE MANAGER
Virgin Megastore
07.2017 - Current
PRIMARY CASHIER
Virgin Megastore
12.2015 - 06.2017
SALES ASSOCIATE
American Eagle Outfitters
09.2014 - 08.2015
High School Diploma -
National Integrated College
03.2006 - 04.2008