Abdulkader Nakkar

• Coordinated data backup strategies, safeguarding critical business information from loss or damage due to unforeseen events.
• Reduced downtime by proactively identifying potential issues and resolving them before they escalated.
• Improved user experience by troubleshooting application issues and collaborating with developers on necessary updates or enhancements.
• Performed day-to-day LAN and WAN administration, maintenance, and support.
• Maintained network hardware and software and monitored network to support network availability to end users.
• Performed troubleshooting to correct computer hardware and software malfunctions.
• Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
• Developed comprehensive documentation on server administration procedures, contributing to efficient knowledge transfer within the IT team.

Increased client satisfaction by building strong relationships and addressing their needs promptly.

• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Evaluated and recommended improvements to internal risk management systems, contributing to a more robust control environment related to foreign exchange activities.
• Streamlined internal communication between departments, fostering better collaboration on cross-functional projects involving foreign exchange matters.
• Developed strong relationships with key clients, leading to increased business opportunities and revenue growth.