Nadege kalonji tshala
kinshasa
Overview
11
11
years of professional experience
Work History
medical consultant
Biruni universitesi hastanesi Ucan clinic
03.2024 - Current
- Call the patients to find out which treatment they are interested in and advise them on the treatment they need and which one is the best for them
- Give more informations and details to the patients about the treatment
- Convince the patients to come and have treatment at our hospital or clinic
- Answer calls and messages from the patient at any time, stay tuned and above all explain every detail
- Welcome patients to the hospital and support them throughout their hospital stay and the treatment process
- Be with them during the consultation with the doctor before and after operation
- Ensure follow-up of patients even after their return country of origin
- Provided emotional support to patients, employing active listening skills to ensure patients felt heard and their concerns understood
- Performed and procedures, ensuring patients' concerns were addressed
medical consultant
Florya Hastanesi
09.2022 - 03.2024
- Call the patients to find out which treatment they are interested in and advise them on the treatment they need and which one is the best for them
- Give more informations and details to the patients about the treatment
- Convince the patients to come and have treatment at our hospital or clinic
- Answer calls and messages from the patient at any time, stay tuned and above all explain every detail
- Welcome patients to the hospital and support them throughout their hospital stay and the treatment process
- Be with them during the consultation with the doctor before and after operation
- Ensure follow-up of patients even after their return country of origin
- Provided emotional support to patients, employing active listening skills to ensure patients felt heard and their concerns understood
- Performed and procedures, ensuring patients' concerns were addressed
medical consultant
Clinique International Plus
04.2022 - 08.2022
- Call the patients to find out which treatment they are interested in and advise them on the treatment they need and which one is the best for them
- Give more informations and details to the patients about the treatment
- Convince the patients to come and have treatment at our hospital or clinic
- Answer calls and messages from the patient at any time, stay tuned and above all explain every detail
- Welcome patients to the hospital and support them throughout their hospital stay and the treatment process
- Be with them during the consultation with the doctor before and after operation
- Ensure follow-up of patients even after their return country of origin
- Provided emotional support to patients, employing active listening skills to ensure patients felt heard and their concerns understood
- Performed [Type] and [Type] procedures, ensuring patients' concerns were addressed
Manager administrator and cashier
La Communaute
04.2021 - 02.2022
- Supervise the work
- Manage workers by assigning them tasks
- Manage the coming in and out of money in the cash register
- Manage and control all waitresses and the service provided
- Manage all about foods and drinks
- Resolve customer's service issue
- Check with customers if everything is okay or if they want something else
- Monitored staff performance, continually seeking ways to improve team delivery for optimised financial success
- Managed team by offering support and constructive feedback to improve skills and maximise potential
- Supervised and delegated tasks to employees to meet key productivity targets
- Maintained positive, professional working environment to optimise staff and customer satisfaction
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively
- Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action
- Led monthly staff meetings for team to communicate updates, process improvements and shifting business priorities
- Met financial goals with organised strategies focused on proper management of expenses and income
- Achieved management objectives, consistently hitting deadlines and performance targets
- Evaluated market conditions and competitor actions to develop successful marketing strategies
- Maintained clean, tidy and organised checkout areas
- Smoothly processed incoming orders, handling over transactions per day with exceptional accuracy
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice
- Maximised customer satisfaction by assisting with purchase selections, locating items and promoting rewards programs
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries
- Completed opening and closing procedures, verifying proper cash on-hand amounts and allocating resources
- Completed daily records updates to track sales and accurate payment totals
Ops intern
Chemonics International Inc ( UKAID USAID)
09.2018 - 02.2019
- Development of affection and return materials
- Encoding logistics activities
- Assistance to inventory trackers
- Developing reports
- Participation in the planning of the large distribution of school kits
Project assistant
GUEP E.TRAVELS NGO=D
02.2018 - 08.2018
- Reception of visitors and distribution of access cards
- Reception and transmission of mails
- Typing data into different databases for processing
- Hard and soft archiving of information
- Others tasks asked by the supervisor
- Managed information on company databases for different organisational activities to track history and safeguard accurate information
- Created monthly reports and presentations
- Strengthened traceability by developing organisation systems for company documents and records
- Facilitated achievement of meeting objectives by promptly distributing minutes and outcomes
- Organised and updated document management systems to improve audit and reference processes
- Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organisational objectives
- Provided high-level administrative support, adapting proactively to team needs and aiding efficiency
- Gathered information to file appeals for denials and minimised inaccuracies by maintaining accurate records of approvals
- Booked and coordinated equipment maintenance to meet operational needs
- Helped management teams develop policies and procedures to improve record management, confidentiality and security
- Completed requested ad hoc data searches, documentation drafts and reference retrievals
- Streamlined operations by soliciting feedback, comments and complaints to improve work processes
- Verified customer enquiries to track service delivery and enable staff performance evaluations
- Created and maintained company records and used software to review and monitor data
- Made copies, sent faxes and handled incoming and outgoing correspondence to promote smooth communications
- Planned office events by reserving venues, communicating schedules and coordinating setup
- Processed and tracked employee time sheets and submitted to supervisors for approval
- Retrieved and checked files to respond to internal and external information requests
- Aided senior leadership during executive decision-making process, generating data reports to recommend corrective actions and improvements
- Received, sorted and directed incoming mail to maintain good communication channels
- Booked and paid for business travel and accommodation, communicating booking information to relevant staff
- Identified depleted items, requested supplies and submitted purchase orders to maintain good stock levels
Saleswoman
R M FASHION
06.2017 - 01.2018
- Sale of dresses and habits
- Redirect daily report
- Saves orders
- Commodity inventory analysis
- Maintained several long-term clients over month period
- Carried out all sales activities in line with sales and marketing strategy
- Account managed + clients
- Managed a subscription customer
- Actively listened to customer concerns and queries
- Maintained familiarity with existing and upcoming product lines
- Communicated with customers to determine needs, provide recommendations and upsell services
- Created customer-friendly sales environment
- Provided helpful, attentive sales support to generate positive customer feedback
- Used smart conservational, sales and upselling techniques to identify sales opportunities with customers and use to best advantage
- Handled customer objections with professionalism, consolidating consumer trust
- Developed and managed relationships with existing and prospective clients
- Self-managed workload under pressure to consistently meet deadlines
- Maintained contact after transaction to offer customers excellent aftersales experience
- Developed successful techniques to prioritise tasks and manage constantly shifting to-do lists
- Exceeded monthly sales expectations and customer experience standards consistently
Cashier
GRACE MARKET
11.2016 - 03.2017
- Keep the checkout daily and monthly
- Redirecting customer invoices
- Permanent expense management
- Management of the home database
- Product verification and prices
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice
- Maintained neat and clean shop floor and storage areas
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries
- Maximised customer satisfaction by assisting with purchase selections, locating items and promoting rewards programs
- Maintained clean, tidy and organised checkout areas
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume
- Smoothly processed incoming orders, handling over transactions per day with exceptional accuracy
- Trained new team members in cash register operation, stock procedures and customer service
- Maintained high productivity by efficiently processing cash, credit and debit payments
- Promoted sale prices and promotions and redeemed coupons to offer competitive prices and boost customer loyalty
- Completed opening and closing procedures, verifying proper cash on-hand amounts and allocating resources
- Processed refunds and exchanges at customer service desk
- Protected customer purchases by wrapping and bagging items
- Used POS machines to scan items and process transactions
- Calculated and provided accurate change to customers after transactions
- Completed daily records updates to track sales and accurate payment totals
- Verified register at beginning and end of work shifts to help with error-free money handling
- Issued receipts and required documentation for transactions
Events Hostess
AGENCE PRIVILEGE
09.2015 - 10.2016
- Welcome guests and guests
- Listening to the guests
- Serve guests
- Recording guests
- Planned and organised functions and verified events ran smoothly to satisfy client visions
- Kept clients regularly updated on event status and milestones achieved maintaining excellent customer satisfaction
- Managed catering sourcing, menu designing and food setup for events according to client needs and dietary requirements
- Warmly welcomed guests as they entered the event, handing drinks, showing them to their tables or completing other tasks as required
- Held initial consultations with clients to obtain an extensive understanding of client vision, needs, requirements and budget
- Helped plan and organise events, ensuring events ran smoothly and effectively on the day
- Planned, organised and executed promotional events
- Assessed event success and uncovered opportunities for improvement through client feedback
- Created and maintained records documenting vendor, facility and guest information for tracking operations and feedback from guests
Events hostess
VODACOM et ORANGE
04.2014 - 07.2015
- Advertising vodacom or orange products
- Sims sales to subscribers
- Subscriber registration
- Promote a new product
- Planned and designed schedules for events, scheduling appropriately according to guest requests and event needs
- Planned and organised functions and verified events ran smoothly to satisfy client visions
- Kept clients regularly updated on event status and milestones achieved maintaining excellent customer satisfaction
- Continuously monitored event operations, ensuring all processes ran smoothly and efficiently, delegating priorities to staff where required
- Warmly welcomed guests as they entered the event, handing drinks, showing them to their tables or completing other tasks as required
- Held initial consultations with clients to obtain an extensive understanding of client vision, needs, requirements and budget
- Planned, organised and executed promotional events
- Assessed event success and uncovered opportunities for improvement through client feedback
- Gathered event requirements, including venues, budgets, guest lists, catering and event timelines through face-to-face client meetings
- Created and maintained records documenting vendor, facility and guest information for tracking operations and feedback from guests
- Grew company revenues by closing on leads generated from special events and keeping expenses within financial constraints
Education
School Language - English Courses
JUSTENGLISH
Ankara, Ankara06.2021
Bachelor of Business Administration - Business management
INSTITUT SUPERIEUR DE GESTION
Kinshasa, Kinshasa06.2019
Diploma of Higher Education - Business Administration
BEL CAMPUS TECHNOLOGY UNIVERSITY
Kinshasa, Kinshasa06.2017
Higher National Diploma - Administrative Commercial
INSTITUT FLAMBOYANT
Kinshasa, Kinshasa06.2012
Certificate of primary school -
MPIEKO SCHOOL COMPLEX
Kinshasa, Kinshasa06.2006
Skills
- Databases
- Database
- Document management systems
- Encoding
- Public speaking
- Adapting
- Detail-orientated
- Communication
- Communication skills
- Communicate
- Communications
- Communicating
- Good communication
- Confident
- Coordination
- Organised
- Polite
- Quick learner
- Fast learner
- Decision-making process
- Friendly
- Hardworking
- Dedicated
- Work ethic
- Productive
- Leadership
- Ability to work under pressure
- Meet deadlines
- Problem-solving skills
- Problem-solving
- Professionalism
- Highly motivated
- Self-motivated
- Proactively
- Strategies
- Teamwork
- Attentive
- Trustworthy
- Quality improvement
- Strategic planning
- Client consulting
- Managing files and records
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Multitasking
- Reliability
- Vital signs monitoring
- Excellent communication
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Relationship building
Languages
French
Native language
English
Advanced
C1
Turkish
Elementary
A2
Timeline
medical consultant
Biruni universitesi hastanesi Ucan clinic
03.2024 - Current
medical consultant
Florya Hastanesi
09.2022 - 03.2024
medical consultant
Clinique International Plus
04.2022 - 08.2022
Manager administrator and cashier
La Communaute
04.2021 - 02.2022
Ops intern
Chemonics International Inc ( UKAID USAID)
09.2018 - 02.2019
Project assistant
GUEP E.TRAVELS NGO=D
02.2018 - 08.2018
Saleswoman
R M FASHION
06.2017 - 01.2018
Cashier
GRACE MARKET
11.2016 - 03.2017
Events Hostess
AGENCE PRIVILEGE
09.2015 - 10.2016
Events hostess
VODACOM et ORANGE
04.2014 - 07.2015
Diploma of Higher Education - Business Administration
BEL CAMPUS TECHNOLOGY UNIVERSITY
Higher National Diploma - Administrative Commercial
INSTITUT FLAMBOYANT
Certificate of primary school -
MPIEKO SCHOOL COMPLEX
School Language - English Courses
JUSTENGLISH
Bachelor of Business Administration - Business management
INSTITUT SUPERIEUR DE GESTION