Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant
Nadege kalonji tshala

Nadege kalonji tshala

kinshasa

Overview

11
11
years of professional experience

Work History

medical consultant

Biruni universitesi hastanesi Ucan clinic
03.2024 - Current
  • Call the patients to find out which treatment they are interested in and advise them on the treatment they need and which one is the best for them
  • Give more informations and details to the patients about the treatment
  • Convince the patients to come and have treatment at our hospital or clinic
  • Answer calls and messages from the patient at any time, stay tuned and above all explain every detail
  • Welcome patients to the hospital and support them throughout their hospital stay and the treatment process
  • Be with them during the consultation with the doctor before and after operation
  • Ensure follow-up of patients even after their return country of origin
  • Provided emotional support to patients, employing active listening skills to ensure patients felt heard and their concerns understood
  • Performed and procedures, ensuring patients' concerns were addressed

medical consultant

Florya Hastanesi
09.2022 - 03.2024
  • Call the patients to find out which treatment they are interested in and advise them on the treatment they need and which one is the best for them
  • Give more informations and details to the patients about the treatment
  • Convince the patients to come and have treatment at our hospital or clinic
  • Answer calls and messages from the patient at any time, stay tuned and above all explain every detail
  • Welcome patients to the hospital and support them throughout their hospital stay and the treatment process
  • Be with them during the consultation with the doctor before and after operation
  • Ensure follow-up of patients even after their return country of origin
  • Provided emotional support to patients, employing active listening skills to ensure patients felt heard and their concerns understood
  • Performed and procedures, ensuring patients' concerns were addressed

medical consultant

Clinique International Plus
04.2022 - 08.2022
  • Call the patients to find out which treatment they are interested in and advise them on the treatment they need and which one is the best for them
  • Give more informations and details to the patients about the treatment
  • Convince the patients to come and have treatment at our hospital or clinic
  • Answer calls and messages from the patient at any time, stay tuned and above all explain every detail
  • Welcome patients to the hospital and support them throughout their hospital stay and the treatment process
  • Be with them during the consultation with the doctor before and after operation
  • Ensure follow-up of patients even after their return country of origin
  • Provided emotional support to patients, employing active listening skills to ensure patients felt heard and their concerns understood
  • Performed [Type] and [Type] procedures, ensuring patients' concerns were addressed

Manager administrator and cashier

La Communaute
04.2021 - 02.2022
  • Supervise the work
  • Manage workers by assigning them tasks
  • Manage the coming in and out of money in the cash register
  • Manage and control all waitresses and the service provided
  • Manage all about foods and drinks
  • Resolve customer's service issue
  • Check with customers if everything is okay or if they want something else
  • Monitored staff performance, continually seeking ways to improve team delivery for optimised financial success
  • Managed team by offering support and constructive feedback to improve skills and maximise potential
  • Supervised and delegated tasks to employees to meet key productivity targets
  • Maintained positive, professional working environment to optimise staff and customer satisfaction
  • Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively
  • Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action
  • Led monthly staff meetings for team to communicate updates, process improvements and shifting business priorities
  • Met financial goals with organised strategies focused on proper management of expenses and income
  • Achieved management objectives, consistently hitting deadlines and performance targets
  • Evaluated market conditions and competitor actions to develop successful marketing strategies
  • Maintained clean, tidy and organised checkout areas
  • Smoothly processed incoming orders, handling over transactions per day with exceptional accuracy
  • Helped customers with specific item requests by answering questions and offering knowledgeable product advice
  • Maximised customer satisfaction by assisting with purchase selections, locating items and promoting rewards programs
  • Assessed customer needs through clear communication, anticipating and responding appropriately to queries
  • Completed opening and closing procedures, verifying proper cash on-hand amounts and allocating resources
  • Completed daily records updates to track sales and accurate payment totals

Ops intern

Chemonics International Inc ( UKAID USAID)
09.2018 - 02.2019
  • Development of affection and return materials
  • Encoding logistics activities
  • Assistance to inventory trackers
  • Developing reports
  • Participation in the planning of the large distribution of school kits

Project assistant

GUEP E.TRAVELS NGO=D
02.2018 - 08.2018
  • Reception of visitors and distribution of access cards
  • Reception and transmission of mails
  • Typing data into different databases for processing
  • Hard and soft archiving of information
  • Others tasks asked by the supervisor
  • Managed information on company databases for different organisational activities to track history and safeguard accurate information
  • Created monthly reports and presentations
  • Strengthened traceability by developing organisation systems for company documents and records
  • Facilitated achievement of meeting objectives by promptly distributing minutes and outcomes
  • Organised and updated document management systems to improve audit and reference processes
  • Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organisational objectives
  • Provided high-level administrative support, adapting proactively to team needs and aiding efficiency
  • Gathered information to file appeals for denials and minimised inaccuracies by maintaining accurate records of approvals
  • Booked and coordinated equipment maintenance to meet operational needs
  • Helped management teams develop policies and procedures to improve record management, confidentiality and security
  • Completed requested ad hoc data searches, documentation drafts and reference retrievals
  • Streamlined operations by soliciting feedback, comments and complaints to improve work processes
  • Verified customer enquiries to track service delivery and enable staff performance evaluations
  • Created and maintained company records and used software to review and monitor data
  • Made copies, sent faxes and handled incoming and outgoing correspondence to promote smooth communications
  • Planned office events by reserving venues, communicating schedules and coordinating setup
  • Processed and tracked employee time sheets and submitted to supervisors for approval
  • Retrieved and checked files to respond to internal and external information requests
  • Aided senior leadership during executive decision-making process, generating data reports to recommend corrective actions and improvements
  • Received, sorted and directed incoming mail to maintain good communication channels
  • Booked and paid for business travel and accommodation, communicating booking information to relevant staff
  • Identified depleted items, requested supplies and submitted purchase orders to maintain good stock levels

Saleswoman

R M FASHION
06.2017 - 01.2018
  • Sale of dresses and habits
  • Redirect daily report
  • Saves orders
  • Commodity inventory analysis
  • Maintained several long-term clients over month period
  • Carried out all sales activities in line with sales and marketing strategy
  • Account managed + clients
  • Managed a subscription customer
  • Actively listened to customer concerns and queries
  • Maintained familiarity with existing and upcoming product lines
  • Communicated with customers to determine needs, provide recommendations and upsell services
  • Created customer-friendly sales environment
  • Provided helpful, attentive sales support to generate positive customer feedback
  • Used smart conservational, sales and upselling techniques to identify sales opportunities with customers and use to best advantage
  • Handled customer objections with professionalism, consolidating consumer trust
  • Developed and managed relationships with existing and prospective clients
  • Self-managed workload under pressure to consistently meet deadlines
  • Maintained contact after transaction to offer customers excellent aftersales experience
  • Developed successful techniques to prioritise tasks and manage constantly shifting to-do lists
  • Exceeded monthly sales expectations and customer experience standards consistently

Cashier

GRACE MARKET
11.2016 - 03.2017
  • Keep the checkout daily and monthly
  • Redirecting customer invoices
  • Permanent expense management
  • Management of the home database
  • Product verification and prices
  • Helped customers with specific item requests by answering questions and offering knowledgeable product advice
  • Maintained neat and clean shop floor and storage areas
  • Assessed customer needs through clear communication, anticipating and responding appropriately to queries
  • Maximised customer satisfaction by assisting with purchase selections, locating items and promoting rewards programs
  • Maintained clean, tidy and organised checkout areas
  • Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume
  • Smoothly processed incoming orders, handling over transactions per day with exceptional accuracy
  • Trained new team members in cash register operation, stock procedures and customer service
  • Maintained high productivity by efficiently processing cash, credit and debit payments
  • Promoted sale prices and promotions and redeemed coupons to offer competitive prices and boost customer loyalty
  • Completed opening and closing procedures, verifying proper cash on-hand amounts and allocating resources
  • Processed refunds and exchanges at customer service desk
  • Protected customer purchases by wrapping and bagging items
  • Used POS machines to scan items and process transactions
  • Calculated and provided accurate change to customers after transactions
  • Completed daily records updates to track sales and accurate payment totals
  • Verified register at beginning and end of work shifts to help with error-free money handling
  • Issued receipts and required documentation for transactions

Events Hostess

AGENCE PRIVILEGE
09.2015 - 10.2016
  • Welcome guests and guests
  • Listening to the guests
  • Serve guests
  • Recording guests
  • Planned and organised functions and verified events ran smoothly to satisfy client visions
  • Kept clients regularly updated on event status and milestones achieved maintaining excellent customer satisfaction
  • Managed catering sourcing, menu designing and food setup for events according to client needs and dietary requirements
  • Warmly welcomed guests as they entered the event, handing drinks, showing them to their tables or completing other tasks as required
  • Held initial consultations with clients to obtain an extensive understanding of client vision, needs, requirements and budget
  • Helped plan and organise events, ensuring events ran smoothly and effectively on the day
  • Planned, organised and executed promotional events
  • Assessed event success and uncovered opportunities for improvement through client feedback
  • Created and maintained records documenting vendor, facility and guest information for tracking operations and feedback from guests

Events hostess

VODACOM et ORANGE
04.2014 - 07.2015
  • Advertising vodacom or orange products
  • Sims sales to subscribers
  • Subscriber registration
  • Promote a new product
  • Planned and designed schedules for events, scheduling appropriately according to guest requests and event needs
  • Planned and organised functions and verified events ran smoothly to satisfy client visions
  • Kept clients regularly updated on event status and milestones achieved maintaining excellent customer satisfaction
  • Continuously monitored event operations, ensuring all processes ran smoothly and efficiently, delegating priorities to staff where required
  • Warmly welcomed guests as they entered the event, handing drinks, showing them to their tables or completing other tasks as required
  • Held initial consultations with clients to obtain an extensive understanding of client vision, needs, requirements and budget
  • Planned, organised and executed promotional events
  • Assessed event success and uncovered opportunities for improvement through client feedback
  • Gathered event requirements, including venues, budgets, guest lists, catering and event timelines through face-to-face client meetings
  • Created and maintained records documenting vendor, facility and guest information for tracking operations and feedback from guests
  • Grew company revenues by closing on leads generated from special events and keeping expenses within financial constraints

Education

School Language - English Courses

JUSTENGLISH
Ankara, Ankara
06.2021

Bachelor of Business Administration - Business management

INSTITUT SUPERIEUR DE GESTION
Kinshasa, Kinshasa
06.2019

Diploma of Higher Education - Business Administration

BEL CAMPUS TECHNOLOGY UNIVERSITY
Kinshasa, Kinshasa
06.2017

Higher National Diploma - Administrative Commercial

INSTITUT FLAMBOYANT
Kinshasa, Kinshasa
06.2012

Certificate of primary school -

MPIEKO SCHOOL COMPLEX
Kinshasa, Kinshasa
06.2006

Skills

  • Databases
  • Database
  • Document management systems
  • Encoding
  • Public speaking
  • Adapting
  • Detail-orientated
  • Communication
  • Communication skills
  • Communicate
  • Communications
  • Communicating
  • Good communication
  • Confident
  • Coordination
  • Organised
  • Polite
  • Quick learner
  • Fast learner
  • Decision-making process
  • Friendly
  • Hardworking
  • Dedicated
  • Work ethic
  • Productive
  • Leadership
  • Ability to work under pressure
  • Meet deadlines
  • Problem-solving skills
  • Problem-solving
  • Professionalism
  • Highly motivated
  • Self-motivated
  • Proactively
  • Strategies
  • Teamwork
  • Attentive
  • Trustworthy
  • Quality improvement
  • Strategic planning
  • Client consulting
  • Managing files and records
  • Teamwork and collaboration
  • Attention to detail
  • Multitasking Abilities
  • Multitasking
  • Reliability
  • Vital signs monitoring
  • Excellent communication
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Relationship building

Languages

French
Native language
English
Advanced
C1
Turkish
Elementary
A2

Timeline

medical consultant

Biruni universitesi hastanesi Ucan clinic
03.2024 - Current

medical consultant

Florya Hastanesi
09.2022 - 03.2024

medical consultant

Clinique International Plus
04.2022 - 08.2022

Manager administrator and cashier

La Communaute
04.2021 - 02.2022

Ops intern

Chemonics International Inc ( UKAID USAID)
09.2018 - 02.2019

Project assistant

GUEP E.TRAVELS NGO=D
02.2018 - 08.2018

Saleswoman

R M FASHION
06.2017 - 01.2018

Cashier

GRACE MARKET
11.2016 - 03.2017

Events Hostess

AGENCE PRIVILEGE
09.2015 - 10.2016

Events hostess

VODACOM et ORANGE
04.2014 - 07.2015

Diploma of Higher Education - Business Administration

BEL CAMPUS TECHNOLOGY UNIVERSITY

Higher National Diploma - Administrative Commercial

INSTITUT FLAMBOYANT

Certificate of primary school -

MPIEKO SCHOOL COMPLEX

School Language - English Courses

JUSTENGLISH

Bachelor of Business Administration - Business management

INSTITUT SUPERIEUR DE GESTION
Nadege kalonji tshala