Naurah Nazhifa Wiguna
Server
Jawa Barat,Depok
Summary
Dynamic Food and Beverage Server with a proven track record at Sofitel Istanbul Taksim, excelling in guest relations and complaint handling. Adept at upselling and menu recommendations, I consistently enhance customer satisfaction while maintaining a calm demeanor during peak hours. Committed to delivering exceptional service and fostering a welcoming dining experience.
Overview
1
1
year of professional experience
1
1
Certification
1
1
Language
Work History
Food and Beverage Server
Sofitel Istanbul Taksim
06.2025 - 05.2026
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Greeted guests warmly to foster welcoming environment.
- Provided training assistance for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Remained focused, calm and professional during peak rush hours.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
Education
Bachelor of Tourism Studies -
Universitas Pancasila
Jakarta11.2024
Skills
Menu recommendations
Guest service
Guest satisfaction
Guest relations
POS system operation
Payment processing
Food presentation
Complaint handling
Upselling
Food running
Allergy awareness
Dining room setup
Wine service
Banquet coordination
Table setting knowledge
Service prioritization
Certification
Gida Atigi Haritalandirma Projesi
Timeline
Gida Atigi Haritalandirma Projesi
12-2025
Food and Beverage Server
Sofitel Istanbul Taksim
06.2025 - 05.2026
Bachelor of Tourism Studies -
Universitas Pancasila